Ken Hicks

Orange County, California Area, CA United States

Principal Consultant

Finance / Banking / Insurance

Major role: Consult with consumer finance clients regarding business process requirements, analyze the business requirements, and document requirement gaps and customization requests. 1. Assist and support clients with configuration and implementation of the consumer finance application (Oracle Financial Services Lending and Leasing Application, formerly known as Daybreak) 2. Coordinate and lead teams of software engineers to ensure successful project completion 3. Manage client expectations, facilitate communication and contribute to client satisfaction 4. Coordinate and lead application training/support to clients 5.. Identify and respond to client questions, issues and service op...