Telehealth
in an evolving healthcare
environment
Karen S. Rheuban MD
Professor of Pediatrics
Senior Associate Dean for CME...
Objectives
• Understand the landscape of telehealth across
the healthcare continuum
• Identify opportunities to advance te...
Definition
The use of technology to enhance access to
health care, to improve public health, and to
support health-related...
• Patients:

Benefits of telehealth

Timely access to locally unavailable services
Enhances patient choice
Spared burden a...
UVA Center for Telehealth
• Integrated program across the service lines and
schools within the University that facilitate ...
UVA Telemedicine Partner Network (113 sites)











Community Hospitals
Health Systems
Rural Clinics (FQHCs,...
Patients served
• >33,000 patient encounters in Virginia
Additional international outreach

• > 30,000 teleradiology servi...
Technologies:
HIPAA compliant, interoperable

8
Clinical services
o

Cancer Center

o

Mammography

o

Pediatric Critical Care

o

Cardiology

o

Neonatology

o

Plastic ...
Tele-stroke







Need: High morbidity, high mortality, high cost condition –
when every second counts
Low utilizatio...
The evidence
Pediatric Cardiology
• High incidence of congenital heart disease (1:100
births)
• Newborn O2 saturation monitoring standa...
Pediatric opportunities
• Geographic disparities in pediatric emergency services
• 92% of children seen in non CH emergenc...
High risk obstetrics
• UVA High Risk Obstetrics Telemedicine Program
6 sites with state and federal funding

• Modeled aft...
Emergency telemedicine
•
•
•
•

Serious staffing challenges in rural (and urban) EDs
Provides access to specialty care
Tra...
Tele-mental health
• Shortage of mental health providers in rural areas
• Consultations, medication management
Improve acc...
e-ICU /Critical care
•

Continuous monitoring model
Hospital mortality decreased
ICU length of stay shorter

•

Consultati...
Cancer outreach and care
• Screenings
• Second opinions
• Tele-colposcopy training and
support
• Follow up care
• Collabor...
Chronic Disease Management: RPM
• ACA: Incentives and penalties
Hospital penalties for readmissions
Medicare shared saving...
Public policy
Alignment with State and Federal Goals
•
•
•
•
•
•

Improves access to care
Improves quality
Lowers costs
Im...
Issues for consideration
•
•
•
•
•
•
•
•
•
•
•

Reimbursement
Funding of telehealth (Stark, Anti-kickback)
Informed consen...
2012 IOM Workshop
•
•
•
•

Evolution of telehealth
Telehealth evidence base
Technological developments
Actions to further ...
Key Findings
• Improve payment mechanisms
• Streamline licensure and credentialing processes
• Develop a trained workforce...
Federal payment mechanisms
•
•
•
•
•

Centers for Medicare and Medicaid Services
Department of Veterans Affairs
Department...
Improve Federal Payment Mechanisms
Medicare reimbursement of telehealth services
remains low
•
•
•
•

2011: CMS reported <...
Urban areas under Medicare
• The Grand Canyon, Arizona
Other Federal Roles in Telehealth:
16 federal agencies
•
•
•
•
•
•

HHS: HRSA, NIH, AHRQ, CMMI, ONC
USDA, Commerce
Rural h...
Improve State Policies and Payment
Mechanisms

• Medicaid expansion opportunity

>40 state Medicaid programs currently cov...
State Commitments to Telehealth
•
•
•
•
•
•
•
•
•
•

Virginia Department of Health
State Rural Health Plan
State Stroke Sy...
Virginia Medicaid
• Began coverage in 1995
• Broadened statewide in 2003 as non-statutory
administrative decision
• Covers...
Credentialing and Privileging
• CMS 2011 rule change allows for a proxy
credentialing and privileging process in the revis...
Licensure
•
•
•
•

Movement towards licensure portability
FSMB compact model
HRSA licensure grant program
Consider malprac...
Develop the Telehealth Workforce
• Prepare the next generation of healthcare
professionals to integrate telehealth into mo...
Recent federal legislation/actions
• Harper - Telehealth Enhancement Act of 2013 (HR 3306)*
–
–
–
–

Add incentive to redu...
The future of telehealth
•
•
•
•
•
•
•
•
•

Outcomes
Practice guidelines
Standards of interoperability
Demonstration proje...
Telemedicine - for the patient.....
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Why Telehealth - Telehealth in an Evolving Healthcare Environment

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Presentation by Karen Rheuban at the Delaware Telehealth Roundtable

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Why Telehealth - Telehealth in an Evolving Healthcare Environment

  1. 1. Telehealth in an evolving healthcare environment Karen S. Rheuban MD Professor of Pediatrics Senior Associate Dean for CME and External Affairs Director, Center for Telehealth University of Virginia No COI to disclose Verizon Foundation grant
  2. 2. Objectives • Understand the landscape of telehealth across the healthcare continuum • Identify opportunities to advance telehealth through favorable public policy collaborations
  3. 3. Definition The use of technology to enhance access to health care, to improve public health, and to support health-related education using communications services • • • • Live interactive videoconferencing Store and forward technologies Remote patient monitoring Health related distance learning • Telehealth is not a specialty in and of itself!
  4. 4. • Patients: Benefits of telehealth Timely access to locally unavailable services Enhances patient choice Spared burden and cost of transportation • Hospital systems Reduce readmissions Improve triage, keep patients local Improve quality indicators • Health professionals (workforce shortages) Access to consultative services and CME Evidence based models of care • Public health Emergency preparedness Disease surveillance
  5. 5. UVA Center for Telehealth • Integrated program across the service lines and schools within the University that facilitate our missions of: Clinical Care Teaching across the continuum Research and innovation Public service/Public policy • HRSA funded Mid Atlantic Telehealth Resource Center • Academic partner with Specialists on Call
  6. 6. UVA Telemedicine Partner Network (113 sites)           Community Hospitals Health Systems Rural Clinics (FQHCs, Free Clinics) Virginia Department of Health Virginia Department of Corrections Community Service Boards School Health Nursing Facilities PACE programs Home Telehealth
  7. 7. Patients served • >33,000 patient encounters in Virginia Additional international outreach • > 30,000 teleradiology services/year • Spared Virginians > 8.6 million miles of travel • Services in >40 different sub-specialties Emergency Single consults/follow up visits Block scheduled clinics Screenings with store forward technologies Mobile digital mammography Retinopathy
  8. 8. Technologies: HIPAA compliant, interoperable 8
  9. 9. Clinical services o Cancer Center o Mammography o Pediatric Critical Care o Cardiology o Neonatology o Plastic Surgery o Dentistry o Nephrology o Psychiatry – Adult o Dermatology o Neurology - general o Psychiatry – Child & Family o Diabetes Education o Neurology - stroke o Psychiatry – Emergency o Endocrinology o Neurosurgery o Pulmonology – Cystic Fibrosis o ENT o Nutrition o Radiology o Emergency Medicine o Obstetrics – High Risk o Rheumatology o Gastroenterology o Ophthalmology o Surgery o Genetic Counseling o Orthopedics o Thoracic Cardiovascular Surgery o Geriatrics o Ostomy o Toxicology / Poison Control o Gynecology o Pain Management o Transplant o Hematology o Patient Monitoring o Urology o Infectious Disease o Pediatric specialties o Wound Care
  10. 10. Tele-stroke     Need: High morbidity, high mortality, high cost condition – when every second counts Low utilization of TPA nationwide Telestroke programs improve access to stroke neurology services UVA: TPA use increased from 0% to 25% of rural stroke patients
  11. 11. The evidence
  12. 12. Pediatric Cardiology • High incidence of congenital heart disease (1:100 births) • Newborn O2 saturation monitoring standard of care • Tele-echocardiography: Emergency and routine Digital store and forward images Immediate diagnosis Life saving case management (triage)
  13. 13. Pediatric opportunities • Geographic disparities in pediatric emergency services • 92% of children seen in non CH emergency rooms • Rural EDs and providers have limited access to pediatric specialists
  14. 14. High risk obstetrics • UVA High Risk Obstetrics Telemedicine Program 6 sites with state and federal funding • Modeled after Arkansas ANGELS Issues Before HROB Program After HROB Implementation Gestational Age at First Visit 17 weeks 13 weeks Entry into Care 25% after 20 weeks All before 20 weeks Missed Appointments 11% of visits 4.4% of visits Rate of pre-term birth 16.5% 12.5 %
  15. 15. Emergency telemedicine • • • • Serious staffing challenges in rural (and urban) EDs Provides access to specialty care Transfer avoidance when appropriate Improved triage when transfer needed ‒ ‒ ‒ ‒ University of Mississippi >500,000 ED tele-services!!! UC Davis: Pediatric emergency telemedicine Dartmouth: Tele-trauma training and care UVA: Medical Toxicology, telestroke, emergency telepsychiatry, pediatrics and other emergency consults as requested
  16. 16. Tele-mental health • Shortage of mental health providers in rural areas • Consultations, medication management Improve access, shorter wait times High rates of patient satisfaction in all age groups Controlled studies show efficacy comparable to face to face psychiatry • NUMBER ONE request for services • Adult, Child and adolescent services • Emergency telepsychiatry *Terry Rabinowitz – “Think inside the box”
  17. 17. e-ICU /Critical care • Continuous monitoring model Hospital mortality decreased ICU length of stay shorter • Consultation model using VTC NICU Inpatient and ICU consults
  18. 18. Cancer outreach and care • Screenings • Second opinions • Tele-colposcopy training and support • Follow up care • Collaborative tumor boards • Remote access to clinical trials
  19. 19. Chronic Disease Management: RPM • ACA: Incentives and penalties Hospital penalties for readmissions Medicare shared savings programs Models of capitated care • Examples: Vidant Health (North Carolina) Sentara Home health (Virginia) VA Care Coordination and Home Telehealth UVA C3 – initial focus on CHF, COPD, AMI, Pneum 8% readmission rate (76% reduction)
  20. 20. Public policy Alignment with State and Federal Goals • • • • • • Improves access to care Improves quality Lowers costs Improves population health Mitigates specialty workforce shortages Facilitates disease surveillance/emergency preparedness • Increases broadband deployment/adoption
  21. 21. Issues for consideration • • • • • • • • • • • Reimbursement Funding of telehealth (Stark, Anti-kickback) Informed consent Ensure privacy and confidentiality (HIPAA) Credentialing and privileging – CMS, Joint Commission Licensure Malpractice Practice guidelines and technical standards Telecommunications venue/costs Integration with EMRS/HIE Interagency malalignment related to policies 21
  22. 22. 2012 IOM Workshop • • • • Evolution of telehealth Telehealth evidence base Technological developments Actions to further the use of telehealth to improve health care outcomes while controlling costs
  23. 23. Key Findings • Improve payment mechanisms • Streamline licensure and credentialing processes • Develop a trained workforce in the practice and delivery of telehealth services • Explore the role of telehealth in new care delivery models • Conduct more research to improve the evidence base for telehealth
  24. 24. Federal payment mechanisms • • • • • Centers for Medicare and Medicaid Services Department of Veterans Affairs Department of Defense Indian Health Service Federal employee benefit plans
  25. 25. Improve Federal Payment Mechanisms Medicare reimbursement of telehealth services remains low • • • • 2011: CMS reported <$6 million dollars in reimbursements nationwide to distant site providers Rural requirement for originating site including for ACOs Non-MSA definition of rural limits sustainability models and more importantly, access to care for our seniors Rural definition is poorly aligned with specialty workforce shortages
  26. 26. Urban areas under Medicare • The Grand Canyon, Arizona
  27. 27. Other Federal Roles in Telehealth: 16 federal agencies • • • • • • HHS: HRSA, NIH, AHRQ, CMMI, ONC USDA, Commerce Rural healthcare support mechanism (FCC) NASA Department of Defense FDA
  28. 28. Improve State Policies and Payment Mechanisms • Medicaid expansion opportunity >40 state Medicaid programs currently cover telehealth Most state programs pay for transportation • Private pay mandates (19 states plus DC) • No prior in-person requirement • Health insurance exchanges Benchmark plans that include telehealth • Correctional telehealth opportunities • State health information exchanges • NOBEL women
  29. 29. State Commitments to Telehealth • • • • • • • • • • Virginia Department of Health State Rural Health Plan State Stroke Systems of Care Task Force Joint Commission on Health Care Tobacco Indemnification Commission Medical Society of Virginia Virginia Health Reform Initiative HBE Benchmark plan Workforce Development Authority State Board of Medicine
  30. 30. Virginia Medicaid • Began coverage in 1995 • Broadened statewide in 2003 as non-statutory administrative decision • Covers store forward for ophthalmology • School as originating site for speech and language • State-wide managed care networks • 2013 Dual enrollee contract with CMS – 77,000 Virginians covered – Urban telemedicine for Medicare enrollees – Remote patient monitoring
  31. 31. Credentialing and Privileging • CMS 2011 rule change allows for a proxy credentialing and privileging process in the revised Conditions of Participation standards • Must hold an accepted license within the state • Must be bound by a legal agreement between entities • Must share quality data
  32. 32. Licensure • • • • Movement towards licensure portability FSMB compact model HRSA licensure grant program Consider malpractice coverage implications!
  33. 33. Develop the Telehealth Workforce • Prepare the next generation of healthcare professionals to integrate telehealth into models of practice • Training programs developed – ATA, VA, HRSA funded projects • Integration into medical and nursing school curricula • Create innovative workforce development models, to include physician extenders
  34. 34. Recent federal legislation/actions • Harper - Telehealth Enhancement Act of 2013 (HR 3306)* – – – – Add incentive to reduce Medicare hospital readmissions Create new Medicaid optional package for high-risk OB Expands originating sites to include the home Allow Medicare accountable care organizations (ACOs) to use telehealth • Nunes – Medicare Telemedicine Enhancement Act of 2013 (HR 3077) – Licensure portability to serve Medicare beneficiaries • Rangel – VETS Act (HR 2001) – Licensure portability for VA providers • 2014 CMS physician payment schedule* • FDA guidance document on mobile medical applications
  35. 35. The future of telehealth • • • • • • • • • Outcomes Practice guidelines Standards of interoperability Demonstration projects including with FSMB Collaboration amongst providers, policymakers Collaboration with AMA and state medical societies Telehealth resource centers Champions at all levels Integration into mainstream medicine
  36. 36. Telemedicine - for the patient.....

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