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1
Dr Josep Vidal Alaball
Head of Central Catalonia Primary Care Research & Innovation Unit
Changes in Primary Care
Consultations during de
COVID-19 pandemic
2
What we did well
• Quick shift to Telemedicine
• eConsultation
• My Health App
• Teleworking / remote working
• New roles of assistant nurses and
administrative staff
• Better public health
• Paperless
What could we have done better
• Closure of centres
• “Hospital centrism”
• Nursing homes
• Video consultation
• Telephone consultations
• Delay in returning to face to face visits
• Continuous changes in protocols
• Bureaucracy (sick notes, certificates…)
• Missing diagnosis
Lessons from the pandemic in Catalonia
3
Types of visits
4
eConsultation
5
Missing diagnosis
6
jvidal.cc.ics@gencat.cat
@jvalaball

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Kongres Dnoom

  • 1. 1 Dr Josep Vidal Alaball Head of Central Catalonia Primary Care Research & Innovation Unit Changes in Primary Care Consultations during de COVID-19 pandemic
  • 2. 2 What we did well • Quick shift to Telemedicine • eConsultation • My Health App • Teleworking / remote working • New roles of assistant nurses and administrative staff • Better public health • Paperless What could we have done better • Closure of centres • “Hospital centrism” • Nursing homes • Video consultation • Telephone consultations • Delay in returning to face to face visits • Continuous changes in protocols • Bureaucracy (sick notes, certificates…) • Missing diagnosis Lessons from the pandemic in Catalonia