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Kongres Dnoom
1. 1
Dr Josep Vidal Alaball
Head of Central Catalonia Primary Care Research & Innovation Unit
Changes in Primary Care
Consultations during de
COVID-19 pandemic
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What we did well
• Quick shift to Telemedicine
• eConsultation
• My Health App
• Teleworking / remote working
• New roles of assistant nurses and
administrative staff
• Better public health
• Paperless
What could we have done better
• Closure of centres
• “Hospital centrism”
• Nursing homes
• Video consultation
• Telephone consultations
• Delay in returning to face to face visits
• Continuous changes in protocols
• Bureaucracy (sick notes, certificates…)
• Missing diagnosis
Lessons from the pandemic in Catalonia