Report sarajevo en

BOSNA I HERCEGOVINA
Ministarstvo civilnih poslova
Ministry of Civil Affairs

Strasbourg, 8 November 2010

DGIV/EDU/CIT (2010) 16

8th South East Europe (SEE) Networking Conference
on Education for Democratic Citizenship and
Human Rights

Putting into practice the Council of Europe
Charter on Education for Democratic Citizenship and
Human Rights Education1:
Practical tools for teachers

21-22 October 2010
Hotel Bosnia
Sarajevo, Bosnia and Herzegovina
Meeting organised by the Ministry of Civil Affairs,
Council of Europe, Swiss State Secretariat for Education and Research (SBF) and
IPE- International Projects in Education (part of PH Zurich University)

Report
Prepared by Mitja SARDOČ

1

Council of Europe Charter on Education for Democratic Citizenship and Human Rights Education
was adopted in the framework of Recommendation CM/Rec(2010)7 of the Committee of Ministers.

Participants
37 participants from SEE countries – Albania, Bosnia and Herzegovina, Bulgaria, Croatia, ‘the
Former Yugoslav Republic of Macedonia’, Montenegro, Romania, Serbia, Slovenia, Turkey –
as well as representatives of major European and international partners and stakeholders met
in Sarajevo at the kind invitation of the Ministry of Civil Affairs, Council of Europe, Swiss
State Secretariat for Education and Research (SBF) and IPE- International Projects in
Education (part of PH Zurich University)

THURSDAY, 21 OCTOBER 2010
Opening of the meeting
The opening of the 8th South East Europe (SEE) Networking Conference on Education
for Democratic Citizenship and Human Rights was moderated by Mr Suad Alić. He
greeted the participants and welcomed them in Sarajevo as well as thanked the representatives
of the institutions who enabled the organisation of the meeting. He also welcomed the guests
at this meeting including representatives of Civitas, OSCE and the International Committee of
the Red Cross.
Ms Esma Hadzagić, Assistant Minister, Ministry of Civil Affairs, BiH warmly welcomed the
participants and wishes them good results of this two days’ meeting. In particular, she
emphasised the importance of how to teach Education for Democratic Citizenship and Human
Rights Education (EDC/HRE) and the crucial role of good practices in this area. At the same
time, she commented on some disturbing messages coming from Europe that multiculturalism
as a concept and a policy does not work. She stressed the importance of human rights
education as a key tool in building a respectful multicultural society. As she emphasised,
educational institutions are at the very center of the promotion of human rights and
democracy. She invited the participants of this meeting to experience multiculturalism on site
as people living in Sarajevo have done for centuries. She also congratulated the teachers who
participated in the process of developing the materials presented at this meeting. In the
concluding part of her welcoming address, she expressed the gratitude to the Council of
Europe and the Swiss embassy for helping to organise this meeting.
Mr Thomas Rüegg, Head of the Swiss Co-operation Office, BiH greeted the participants of
the meeting on behalf of the Swiss government and the Swiss embassy in BiH. He pointed out
that the educational environment should take diversity as both enriching and valuable for all
participants who take part in the educational process. He emphasised that the topic of the
conference, i.e. learning about democracy in schools, should be extended to include also
issues on toleration, respect and solidarity. At the same time, he stressed the key role in
bringing democracy to schools for children, teachers as well as for families, neighbourhoods,
communities, municipalities and for the society as a whole. The process of learning
EDC/HRE should bring along the knowledge about human security and social inclusion. He
pointed out that democracy should not be understood exclusively as instrumental in mediating
the tensions between majority and the minorities but as a process to make rights work In
particular, he emphasized the role of the education process in the development of socioeconomic standars, human security, stability and social inclusion.
Ms Sarah Keating-Chetwynd, Head of the Unit for regional co-operation & joint EU/CoE
education programmes in Southeast Europe at the Council of Europe welcomed warmly the
participants on behalf of the Council of Europe. She thanked the Ministry of Civil Affairs,
BiH and the Swiss authorities for their financial and moral support in organizing the 8th South

2

East Europe (SEE) Networking Conference on Education for Democratic Citizenship and
Human Rights. She started her welcoming address in drawing the attention to the work of the
SEE network since 2006, the role of different stakeholders including the official authorities,
civil initiatives, NGOs etc as well as the work of other CoEs networks including the network
of EDC/HRE coordinators and the Baltic/Black Sea network. She pointed out that this
meeting is of crucial importance for the launching of 6 manuals and the dissemination and
future implementation of the Council of Europe Charter on Education for Democratic
Citizenship and Human Rights Education adopted by the Committee of Ministers in May
2010. She stressed two separate points that need to be distinguished: [i] the context of the
adoption Charter (within the context of a package of reforms of the Eurpean Court of Human
Rights – and thus education seen as a preventative mechanism); and [ii] the the content of the
Charter. The Charter, as she pointed out, is the codification of 14 years of cooperation. She
also stressed the importance of education for the creation of the culture of human rights.
Finally, she emphaised the complete ‘package’ offered by the CoE, including the Charter, the
EDC/HRE pack and the 6 manuals and invited the participants to make use of these
instruments in practice.

Plenary: Presentation of the Charter and materials to support its implementation
This session was focused on the presentation of the Council of Europe Charter on
Education for Democratic Citizenship and Human Rights Education and the materials to
support its implementation. The sesion was chaired by Ms Nevenka Lončarić Jelačić who
pointed out the importance of the Charter for the implementation of EDC/HRE in the Council
of Europe member states.
In the first part, Ms Bojka Djukanović presented the Council of Europe Charter on
Education for Democratic Citizenship and Human Rights Education. She drew the
attention of participants to the context of adoption of the Charter in the framework of
Recommendation CM/Rec(2010)7 of the Committee of Ministers by all 47 member states of
the Council of Europe in May 2010 and the achievements of the EDC project in its previous
phases between 1997 and 2010. This was followed by the presentation of the Charter and its
structure. Her presentation was followed by a remark on how to make the best out of the
Charter and its implementation.
The second part of this session was devoted to the presentation of the EDC/HRE Manuals.
Three volumes were presented: Volume II “Growing up in democracy”2 was presented by Ms
Wiltrud Weidinger; Volume III “Living in democracy”3 was presented by Mr Rolf Gollob;
and Volume IV “Taking part in democracy”4 was presented by Mr Peter Krapf.
Ms Wiltrud Weidinger from the Zurich University of Teacher Education presented the
manual Volume II “Growing up in democracy”. She emphasized the same set-up of the three
volumes presented as well as follow the same structure. At the same time, all three volumes
consist of the same conceptual framework and principles that lead teachers and experts on
EDC/HRE, i.e. the
• active learning of students,
•

2

3

4

Volume II: Growing up in democracy: lesson plans for primary level on democratic citizenship and
human rights (2010)
Volume III: Living in democracy: lesson plans for lower secondary level on democratic citizenship
and human rights. (2008)
Volume IV: Taking part in democracy: lesson plans for upper secondary level on democratic
citizenship and human rights. (2010)
3

•

• task-based activities,

•
•

• team work,

•
•

• interactive [participative] methods involving students in the different activities,
• critical thinking as a main aspect of the three volumes to form and make students
aware of the different possibilities [to express their opinions];
•

•
•

• and participation.

Together with the other two volumes (Volume III “Living in democracy” and Volume IV
“Taking part in democracy”) they share the same conceptual framework, i.e.
• emphasises learning by doing;

•
•

• is structures around teaching tasks;

•
•

• employs group work and co-operative learning;

•
•

• uses discussion and debate;

•
•

• encourages students to think for themselves; and

•
•

• allows student to contribute to the training process.

She then presented the setup of the manuals: the volume consits of 9 units each with four
lessons each corresponding with key concepts [using the model of the spiral curriculum]. The
units include the following topics: government and politics; identity; rules and law; media,
rights and freedom; conflict; diversity and pluralism; responsibiility and equality. They form
the spiral curriculum at a different level of encountering a particular key concept. At the same
time, three separate dimensions of competences have been emphasised in the manuals, i.e.: [i]
competence in political analysis and judgement [competence 1]; [ii] competence in the use of
methods [competence 2]; and [iii] political decision-making and action [competence 3]. She
then presented the composition of the 9 separate units each dealing with a specific key
concept:
•
•

Unit 1: Me in my community [key concept: identity];
Unit 2: At home in Europe [key concept: diversity and pluralism];
•
•

Unit 3: Minorities and majorities [key concept: equality];
•
•

Unit 4: Rules help to solve conflits [key concept: conflict];
•
•

Unit 5: The basis of living together [key concept: rules and law];
•
•

Unit 6: I am the boss! Am I? [key concept: power and authority];
•
•

Unit 7: I go eco … my school takes part! [key concept: responsibility];
•
•

Unit 8: My rights – your rights [key concept: rights and freedom];
•
•

Unit 9: Media in use [key concept: the media].
Mr Rolf Gollob from the Zurich University of Teacher Education presented the manual
Volume III “Living in democracy” and the different contexts where the manuals have been
tested and used. At the same time, he focused in his presentation on how to bring together the
Charter with teaching materials. As he pointed out, it should be further implemented to reach
the target groups of schools, teachers and students. At the end of his presentation, he raised
the crucial importance of translating and implementing these teaching manuals in different
EDC/HRE educational contexts of the Council of Europe’s member states.

4

Mr Peter Krapf from Germany presented the manual Volume IV “Taking part in
democracy”. By way of introduction he pointed out that these three teaching manuals form a
spiral curriculum. In his presentation he focused on the 9 teaching units and the specific
competences each of the tasks is to develop.
Unit
1

Key concept
Identity

Key task: the students …
… reflect important choices in life;

2

Responsibility

… handle dilemma situations;

3

Diversity and pluralism

… discuss what values a pluralist society should
share;

4

Conflict

… negotiate how to solve a conflict;

5

Rules and law

… design and institutional framework;

6

Government and politics

… explore their opportunities to participate in
decision-making;

7

Liberty

… exercise their right of free and expression in a
debate;

8

Equality

… decide how to balance the interetss of
majority and minority groups;

9

Media

… produce a wall newspaper.

Workshops: The implementation of the Charter and the use of CoE materials
(EDC/HRE Pack and manuals)
The participants of the meeting were then divided into 5 separate working groups where they
had to discuss two questions, i.e. [i] What happens in countries members states in the area of
EDC/HRE; and [ii] How to implement the Council of Europe Charter on Education for
Democratic Citizenship and Human Rights Education and use the manuals presented?
Q1: What happens in countries members states in the area of EDC/HRE?
The participants of the working groups raised different contextual issues that are associated
with the implementatio of EDC/HRE policies in Council of Europe member states including
the school curriculum, teacher training [university training and in-service teacher training],
translation, publication and dissemination of materials.
Q2: How to implement the Council of Europe Charter on Education for Democratic
Citizenship and Human Rights Education and use the manuals presented?
This question raised a set of separate challengs over the role of the Charter in influencing
different elements of the education system as well as the its impact on the institutional design
of EDC/HRE in formal, non-formal and informal settings. The participants of the 5 working
groups reported on the need to develop a strategy to implement the Charter as well as to
facilitate the networking fo the different stakeholders in the Council of Europe member states
in the area of education for democratic citizenship and human rights education. This question

5

was further discussed in line with two separate dimensions, i.e. [i] the process of
dissemination (considering the translation of the Charter in national languages); and [ii] the
ways of implementation (identifying the potential agents of implementation in the Council of
Europe member states).
School visits
The afternoon of the 1st day of the 8th South East Europe (SEE) Networking Conference
on Education for Democratic Citizenship and Human Rights was divided in two separate
parts. In the first part, the participants had the opportunity to experience a model lesson on on
education for democratic citizenship and human rights education. They divided themselves in
two groups and visited one elementary and one secondary school where they took part in a
classroom activity. The model lesson in a primary school was coordinated by Mr Rolf Gollob
and the model lesson in a secondary school by Mr Suad Alić.

Launching of the manuals and exhibition of illustrations from the volumes
The second part of the afternoon session was devoted to the official launcing of the EDC/HRE
manual series and the exhibition of illustrations from the volumes. The participants of the
meeting were addressed by Ms Caroline Ravaud, Special Representative of the Secretary
General of the Council of Europe, BiH and Mr Benedikt Hauser, Scientific Adviser for
multilateral cooperation in Education, Swiss National State Secretariat for Education and
Research SER. The EDC/HRE Volume Team of experts including Mr Rolf Gollob, Ms
Wiltrud Weidinger, Ms Sabrina Marruncheddu, Mr Peter Krapf and Mr Peti
Wiskemann (illustrator/designer) made a short presentation of the working process that
occupied them during the preparation of the manuals.

FRIDAY, 22 OCTOBER 2010
Plenary and workshop session on good examples of putting Council of Europe materials
into practice in the region
The 2nd day of the 8th South East Europe (SEE) Networking Conference on Education for
Democratic Citizenship and Human Rights was divided in two separate parts. In the first
part [Putting the Council of Europe materials into practice], three case studies were presented
including ‘the former Yugoslav Republic of Macedonia’ [presented by Ms Ivanka Mijik],
Albania [presented by Mr Astrit Dautaj]; and Serbia [presented by Ms Snežana Vuković
and Ms Radmila Radić Dudić]. The second part of this session [Brainstorming on
adaptation of tools and manuals] included a workshop session. The plenary session was
chaired by Mr Mustafa Acikoz
Putting the Council of Europe materials into practice
The first case study on putting the Council of Europe materials into practice was presented by
Ms Ivanka Mijik on ‘the former Yugoslav Republic of Macedonia’ and focused on various
elements of the organization of the educational system. She then presented the main principles
of education in ‘the former Yugoslav Republic of Macedonia’ (including the principle of
democracy, non-discrimination etc.). This was followed by a presentation of the materials and
publications published by the Council of Europe. Mr Astrit Dautaj from Albania presented
the EDC/HRE provision at the various stages of the educational system in Albania including
6

the curriculum in compulsory education and the teacher training process. Ms Snežana
Vuković and Ms Radmila Radić Dudić presented EDC/HRE in Serbia since its introduction
in the education system in 2001. They focused on the inclusion of EDC/HRE in the various
stages of the education system as well as the strong cooperation with NGOs.
Brainstorming on adaptation of tools and manuals
The participants of the meeting were divided again into 5 separate working groups where they
discussed the various options available to the Council of Europe member states on adapting
the tools and manuals. The workshop session was moderated by Mr Rolf Gollob and his
colleagues from the Zurich University of Teacher Education.
Working group 1 [presented by Mr Astrit Dautaj] presented the results of their work. They
have emphasised the various translation priorities and the adaptation of the tools. In particular,
they raised the issue of using the manuals as teaching resources and as extracurricular
activities. Working group 2 [presented by Ms Wiltrud Weidinger] raised the importance of
testing the manuals before their implementation. They emphasised translation as a key factor of
a successful implementation as well as the process of adapting the teaching manuals in
different educational contexts. Working group 3 [presented by Ms Ivana Kesić] focused on
the process of certification that would facilitate the inclusion of the teaching manuals in
schools. Working group 4 [presented by the representative from the OSCE] raised the role of
different stakeholders and the importance of networking in the area of EDC/HRE.
Working group 5 [presented by Ms Sabrina Marruncheddu] shared the conclusions of their
working group with the recommendations and conclusions presented by other working groups.
Possible paths to take & closing of the meeting
This session of the meeting was chaired by Mr Emir Adžović. He pointed out that the various
experiences presented and discussed during the meeting show us that there are different ways
to support phase IV of the Council of Europe’s EDC/HRE programme through the
implementation of the Council of Europe Charter on Education for Democratic
Citizenship and Human Rights Education in South East Europe. Ms Sarah KeatingChetwynd emphasized, the translation of the Council of Europe Charter on Education for
Democratic Citizenship and Human Rights Education is a crucial step in the
implementation and dissemination of EDC/HRE in the Council of Europe member states as
will be the focus of the Council of Europe’s work in the years to come. She also announced a
major revision of the Council of Europe’s EDC/HRE website in order to provide a platform
for the different implementation and dissemination activities.
The 8th South East Europe (SEE) Networking Conference on Education for Democratic
Citizenship and Human Rights was closed by Ms Sarah Keating-Chetwynd (Council of
Europe), Mr Emir Adzovic (Council of Europe) and Mr Mitja Sardoc (the general
rapporteur of the meeting).

7

APPENDIX I
LIST OF PARTICIPANTS
ALBANIA
Mr Astrit DAUTAJ
Education Specialist
Institute for development of Education
Rr. “Naim Frashëri”, Nr. 37, TIRANA
Mr Robert GJEDIA
Chief of NIPE
The National Inspectorate for Pre-university Education in Albania (NIPE)
Rr”Asim Vokshi” pranë Institutit “Harry Fultz”
TIRANA
BOSNIA AND HERZEGOVINA
Ms Esma HADŽAGIĆ, Assistant Minister
Bosnia and Herzegovina
Ms Elma KOSTOVIC
Senior Assistant for General Education
Bosnia and Herzegovina
Mr Suad ALIC
Secondary school
Hamdije Kreševljakovica br. 55
71000 SARAJEVO
BULGARIA
Ms Siyka CHAVDAROVA–KOSTOVA
Assoc. Prof., Head of Chair “Theory of Education”
Faculty of Pedagogy
Sofia University “St. Kliment Ohridski”
Bul. “Tsar Osvoboditel” 15, room 67
SOFIA, 1504
CROATIA
Ms Nevenka LONČARIĆ JELAČIĆ
Senior Adviser for the National Curriculums-EDC/HRE
Education and Teacher Training Agency
Donje Svetice 38, 10 000 ZAGREB, Croatia
Ms Renata MILJEVIĆ-RIDICKI
Associate Professor of Developmental Psychology
Teacher’s Faculty, Zagreb University
Savska 77, 10000 ZAGREB

8

MONTENEGRO
Ms Bojka DJUKANOVIC
Professor
Faculty of Philosophy, University of Montenegro
Danila Bojovica bb
81400 NIKSIC
Ms Vidosava KASCELAN
Senior Advisor
Bureau for Education Services
Vaka Djurovica bb, 81 000 PODGORICA
ROMANIA
Ms Laura CAPITA
Senior Researcher
Institute for Education Sciences
37 Stirbei Voda
010102 BUCHAREST 1
Mr Eugen STOICA
General Inspector for Social Sciences
Ministry of Education, Research Youth and Sport
Str. Gen. Berthelot 28-30, Sector 1
70738 BUCHAREST
SERBIA
Ms Radmila RADIĆ DUDIĆ
Civic Education Program Coordinator
Civic Intitiatives
Simina 9A, 11 000 BELGRADE
Ms Snezana VUKOVIC
Head of Department for Strategy and Development of Education
Ministry of Education Republic of Serbia
22-26 Nemanjina St.
11 33 06 BELGRADE
SLOVENIA
Ms Pavla KARBA
Senior Consultant for Citizenship and Ethics
National Education Institute
Trg Revolucije 7, 2000 MARIBOR
Mr Mitja SARDOC, Researcher
Educational Research Institute
Gerbičeva 62
1000 LJUBLJANA

“THE FORMER YUGOSLAV REPUBLIC OF MACEDONIA”
Ms Vesna HORVATOVIKJ, Director
(apologised)
Bureau for Development of Education

9

Ruger Boskovik bb
1000 SKOPJE
Ms Ivanka MIJIKJ
Advisor for International Collaboration and Research Projects
Bureau for Development of Education
Ruger Boskovik bb
1000 SKOPJE
TURKEY
Mr Haci Mustafa ACIKOZ
Member of the Board of Education in Turkey
Ministry of National Education of Turkey
Talim ve Terbiye Kurulu Başkanliği
Teknik Okullar, TR-ANKARA
Mr Sevki ISIKLI
Social Sciences Expert in Board of Education
Ministry of National Education of Turkey
Talim ve Terbiye Kurulu Başkanliği
Teknik Okullar, TR-ANKARA
KOSOVO5
Ms Shqipe GASHI-RAMADANI, Curriculum developer
Ministry of Education, Science and Technology (MEST)
Street. Agim Ramadani, 10000 PRISTINA

(apologised)

Ms Luljeta SHALA, Researcher for Innovation and Comparative Studies (apologised)
Kosovo Pedagogical Institute
Rr.vEqrem Qabej
Ndërtesa e Institutit Albanologjik-kati i III, 10000 PRISTINA

***
OBSERVERS
CIVITAS
Ms Ivana KESIC, Program manager
Obrazovni Centar za demokratiju i ljudska prava
Hamdije Čemerlića 39
71000 SARAJEVO, Bosnia and Herzegovina

ETF
Ms Lida KITA
(apologised)
Team Leader of ETF Regional Project on Social Inclusion and Kosovo Country Manager
European Training Foundation
Viale Settimio Severo 65
10133 TORINO- Italy
5

“All reference to Kosovo, whether to the territory, institutions or population, in this text shall be understood in full compliance
with United Nations Security Council Resolution 1244 and without prejudice to the status of Kosovo”

10

ICRC
Ms Maja ANDRIC, EHL Regional Adviser for Central and South-Eastern Europe
International Committee of the Red Cross
Soukbanar 5
SARAJEVO, Bosnia and Herzegovina
Open Society Fund
Ms Dženan TRBIĆ, Education Program Coordinator
Open Society Fund
M. Tita 19/111
OSCE Mission to Bosnia and Herzegovina
Ms Sanna HEIKKININ
Fra Andela Zvizdovica 1
Ms Ivanka MATOVIC
Fra Andela Zvizdovica 1
UNICEF
Ms Sanja KABIL, Education Officer
Integrated and Inclusive Systems for Children
UNICEF B&H
Kolodvorska 6
71 000 SARAJEVO, Bosnia and Herzegovina

***

GUESTS AND PARTNERS
Swiss National State Secretariat for Education and Research (SER)
Mr Benedikt HAUSER
Scientific Adviser for multilateral cooperation in Education
Swiss National State Secretariat for Education and Research (SER)
Hallwylstrasse 4
3003 BERN, Switzerland
Swiss Cooperation Office Bosnia and Herzegovina
Mr Thomas Rüegg

Swiss Cooperation Office Bosnia and Herzegovina
Pirusa 1
“EDC/HRE Volume Team”
Mr Rolf GOLLOB, Co-Head
IPE – International Projects in Education
Zurich University of Teacher Education
Hirschengraben 28, CH – 8090 ZÜRICH

11

Mr Peter KRAPF
Teacher Training College Weingarten
St. Longinus-Strasse 3
88250 WEINGARTEN, Germany
Ms Sabrina MARRUNCHEDDU
IPE - International Projects in Education
Mr Raim MUSTAFI, Project-Coordinator
Ms Wiltrud WEIDINGER, Co-Head International Projects in Education
IPE – International Projects in Education
Mr Peti WISKEMANN
Illustrator/Designer
***
SECRETARIAT OF THE COUNCIL OF EUROPE
Ms Sarah KEATING-CHETWYND, Head
Unit for regional co-operation & joint EC/CoE education programmes in Southeast Europe
Agora, DG IV – Education, Council of Europe
67075 STRASBOURG Cedex, France
Mr Emir ADZOVIC, Education Co-ordinator
Interculturalism and Bologna Process, Programme Co-ordinator
Council of Europe Secretariat Office in Kosovo
Bedri Pejani 3
10 000 PRISTINA
Ms Heather COURANT, Administrative Support Assistant
Agora, DG IV – Education, Council of Europe
F-67075 STRASBOURG Cedex

12

APPENDIX II

Eighth Regional EDC/HRE Networking Conference
for South East Europe (SEE)
21-22 October 2010
Sarajevo, Bosnia and Herzegovina
EVALUATION SHEET

1

The topics of the Conference were covered adequately

Strongly disagree
Comments:

Disagree
•
•
•

2

Neutral

Agree
Strongly agree
8
9
Very useful for adopting of EDC/HRE tools in our context
All topics have been very useful. Process of learning have
been useful.
School visit – thank you for that

The content of the Conference was logically sequenced and stimulating

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

1

7

9

Comments:

3

The format of the Conference (presentation on each topic, discussion, etc.)

Not Satisfied at
all

Dissatisfied

Neutral

Satisfied

Fully satisfied

1

10

6

Comments:
• Well organised and guided
• More PPT otherwise we cannot follow the content

4

The level of discussion/interaction among the participants (peerlearning)
Not Satisfied at
all

Dissatisfied

Neutral

Satisfied

Fully satisfied

8

9

Comments:
• We have learned the different experiences about EDC/HRE in the region
• Lots of useful information on actual introduction in approaches to EDC/HRE
implementation
• There were time and space to plan future activities and co-operation

13

5

Professionally, the Conference was useful for me

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

5

12

Comements
• Lots of lessons learned will implement in my future professional work

6

Personally, the Conference was a rewarding learning experience

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

8

8

Comments
7

I am satisfied with the quality of the venue and catering.
Not Satisfied at
all

8

Neutral

Satisfied

Fully satisfied

1
Comments:

Dissatisfied

1

10

6

•

Too cold! No wi-fi in conference room.

I am satisfied with the rest of the facilities

Strongly disagree

Disagree

Neutral

Agree

Strongly agree

1

11

5

Comments:
9

In your opinion, how could this event be carried out in a better way?
•
•
•
•
•
•

The visit in the schools was very interesting and it was a good idea to ahve
this activity, to have the contact with students in EDC themes
Change of venue
More involvement of the MoE BiH would be beneficial
More workshops in the future
Because of the new people, we should have introduced ourselves
Aim of workshops was sometimes not clearly formulated

14

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