interAnalytics
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Personal Information
Organization / Workplace
Petit Lancy, Geneva Switzerland
Industry
Technology / Software / Internet
Website
www.interanalytics.ch
About
InterAnalytics 360 ̊ is real interaction analytics which truly understands human, conversational interaction through a proprietary NLU system (Natural Language Understanding). With iA-360 ̊ customer satisfaction can be reliably predicted by automatically analyzing all conversations capturing customers satisfaction and dissatisfaction in near real time and it also provides agents the tools and motivation to self-evaluate and self-train.
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analytics interaction mining call centre
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Presentations

(2)

Interanalytics iA360

12 years ago • 510 Views

Interaction Mining: the new frontier of Call Center Analytics

12 years ago • 1128 Views
Personal Information
Organization / Workplace
Petit Lancy, Geneva Switzerland
Industry
Technology / Software / Internet
Website
www.interanalytics.ch
About
InterAnalytics 360 ̊ is real interaction analytics which truly understands human, conversational interaction through a proprietary NLU system (Natural Language Understanding). With iA-360 ̊ customer satisfaction can be reliably predicted by automatically analyzing all conversations capturing customers satisfaction and dissatisfaction in near real time and it also provides agents the tools and motivation to self-evaluate and self-train.
Tags
analytics interaction mining call centre
See more