The primary business of Informis Health Solutions is to answer calls that come from Medicare Advantage (MA) health plan marketing activities and enroll callers.  The company works in the highly regulated health insurance and healthcare markets, primarily providing telesales, telebrokerage member acquisition services as well as member, provider and broker services to health plans that sell Medicare Advantage (MA) insurance plans. Through the development of innovative, member-centric, cloud based applications combined with call center and best practices expertise, Informis consistently produces enrollment rates 50% to over 300% higher than the competition, increasing revenue while reducing MA plans’ cost per enrollment. Informis offers plans telesales (pay for service) and telebrokerage (pay for performance) services, providing the flexibility to improve productivity, test new sales models and to rapidly expand into new markets. Informis also boasts the ability to rapidly, cost-effectively and massively scale up and down without compromising compliance or service quality. With a startup time that can be as short as a few weeks, and the ability to scale up to 500 Customer Service Representatives on demand, Informis can also provide overflow and after-hours call center coverage during AEP, helping to solve your CMS-mandated coverage requirement while managing costs and overcoming operational challenges.

1. Informis Proprietary and Confidential Information © 2016 Informis Health Solutions LLC. All Rights Reserved
May 28, 2016
David Shiba
David.Shiba@informis.com
312-213-9920
AN INTRODUCTION TO
INFORMIS HEALTH SOLUTIONS
MEDICAID ADVANTAGE CALL CENTER SERVICES

2. Informis Proprietary and Confidential Information © 2016 Informis Health Solutions LLC. All Rights Reserved 2
History
Pearson sells
division to
Veritas
Capital who
names the
company
Vangent
Pearson
Government
Solutions
(1-800-
MEDICARE)
recruits
founder to
build
Informis
Initial
version of
enrollment
solution
launches;
Vangent
signs first
customers
Vangent sells its
1-800-MEDICARE
contract and
Informis to
General
Dynamics
Vangent
continues to
develop
solutions,
releasing four
versions of its
MA products
Informis lands
Illinois ACA
Help Desk
Contract;
takes 35,000
calls in one
day
Informis
begins
serving
WellCare
after they
acquired
Windsor
Sixth version
of solution
released that
includes
member-
centric data
architecture
Informis starts
aggressively
growing
Telesales
Informis
becomes an
agency to
launch Tele-
brokerage
2008 thru 2011 2012 2013 2014 2015 2016
Founders acquire
Informis from
General Dynamics
2004 thru 2007
Founder
conceives
Informis
while
helping
plans with
their Part D
rollout

3. Informis Proprietary and Confidential Information © 2016 Informis Health Solutions LLC. All Rights Reserved 3
Informis Health Solutions
Testimonials and Commendations
Call Center Enrollment Performance (6/15)
5 Star Performance (7/15)
Outstanding Compliance (5/15)

4. Informis Proprietary and Confidential Information © 2016 Informis Health Solutions LLC. All Rights Reserved 4
informis Enroll™
Convert leads to enrollments at up to 3 times the industry average
Data provided by Informis Customers
MA phone enrollment rate % per qualified lead vs. competitors

5. Informis Proprietary and Confidential Information © 2016 Informis Health Solutions LLC. All Rights Reserved 5
informis Enroll™
Case Study
Informis was setting agent / broker appointment unless caller asked to enroll over the phone
Customer wanted to replace agent and broker sales with over-the-phone sales
We exceeded phone enrollment objectives – achieved a positive ROI in less than 6 months
Over a four year period, Informis helped reduce customer’s cost per enrollment by over 60%
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Responses 6,122 6,011 8,565 7,064 5,457 4,227 4,305 4,707 3,282 14,463 23,414 15,458
Qualified Leads 3,833 3,644 5,192 4,205 3,554 2,864 3,116 3,288 2,247 11,870 21,564 14,363
Agent Home Visits 1,169 1,013 926 905 515 288 213 291 3 2 3 0
Phone Enrollments 530 566 725 674 803 888 824 741 576 2,567 4,257 4,215
Home Visit rate 30.5% 27.8% 17.8% 21.5% 14.5% 10.1% 6.8% 8.9% 0.1% 0.0% 0.0% 0.0%
Phone Enroll rate 13.8% 15.5% 14.0% 16.0% 22.6% 31.0% 26.4% 22.5% 25.6% 21.6% 19.7% 29.3%
Tasked in March to drive
phone enrollments over agent
visits
Dedicatedagents let go
In August
informis EnrollTM doubled
phone enrollments
Data provided by Informis Customer

6. Informis Proprietary and Confidential Information © 2016 Informis Health Solutions LLC. All Rights Reserved 6
informis Enroll™
A great idea + millions in development + nine years of continuous
improvements = Best Medicare Advantage sales solution
Technology People Process
Intelligent call routing – routes calls
to best available selling resource
Scripts – 9 years of sales experience
“baked” into fully compliant scripts
Metrics – proprietary, sophisticated,
database drives “hello to enroll”
marketing effectiveness reports
Flexible – speeds implementation;
changes make it to the floor quickly;
scales up or down easily
Reliable – Less than 3 hours of
downtime in 9 years
Hiring and Training – Evolved
from 1-800-MEDICARE program
Best Practices – embedded in
scripts; drives sales & compliance
Quality Control – CMS Five-Star
rated program
Responsive – Process to rapidly
implement “game changing”
improvements during AEP
Modeling – accurately predicts
results and required staff based
on marketing spend by channel
Experience – 80% of staff with
Informis more than 4 years
Expertise – Customers rely on our
knowledge
Licensed – Reps licensed nationwide
Pay for Performance – Incentive
programs drive CSR performance
Exceptional PM Team
Proven highest lead to sales results in the industry
+ +
How Informis Delivers Superior Results

7. Informis Proprietary and Confidential Information © 2016 Informis Health Solutions LLC. All Rights Reserved 7
informis Enroll™

8. Informis Proprietary and Confidential Information © 2016 Informis Health Solutions LLC. All Rights Reserved 8
informis Enroll™
Our reports are a key differentiator
Provides cost-per-enrollment clarity
“Hello-to-enroll” data captured in
prospect / member-centric database
enables timely, results-driven
allocation of marketing spend
Marketing Effectiveness Report –TV Campaign Response by county
Marketing Effectiveness Reports

9. Informis Proprietary and Confidential Information © 2016 Informis Health Solutions LLC. All Rights Reserved 9
informis Enroll™
Marketing Lead Generation Summary/Channel Reports

10. Informis Proprietary and Confidential Information © 2016 Informis Health Solutions LLC. All Rights Reserved 10
informis Retain™
Help Desk (ACA Get Covered Illinois)
Provider and Member Services
Benefit and Eligibility Verification
Scope of Appointment
Welcome Calls
Outbound Enrollment Verification
Flu Shot Reminders
Premium Reminders
PCP Verification and Validation
Annual Wellness Visit Scheduling
Business Reply Card / Direct Mail Processing
HRA
HEDIS Screenings
Medication Management Calls
PDP Upsell
Extra Help / LIS Validation and Reinstatement
Member Fulfillment / Material Requests
Event / Seminar Scheduling
Physician Recruitment
Authorizations
American with Disabilities Act Verification
Contact Interaction Management
Pre-CAHPsSurveys
Disenrollment Surveys
ANOC Calls
Care Management
Long Term Care Assessments and Referrals
Member Satisfaction Surveys
Provides comprehensive year-round member services