Consumer education /certified fixed orthodontic courses by Indian dental academy

INDIAN DENTAL ACADEMY
Leader in continuing dental education
www.indiandentalacademy.com


WHO IS CONSUMER?
One, who buys any goods, hires any services for a
consideration which has been paid or promised or
under any system of deferred payment.


WHAT IS CONSUMER EDUCATION?
The process of gaining the knowledge and skills
needed in managing consumer resources and taking
action to influence the factors which affect consumer
decisions.


WISE PURCHASING:
It is the honesty sincerity and integrity on the part of
businessman and greater awareness, understanding, knowledge
education on the part of consumers that solves the problem of
purchasing.


CONSUMER RIGHTS:
There are 8 consumer rights to protect consumers
against the exploitation of manufacturers, producers
and business people. The consumer protection act in
1986 came into existence with the following rights:
RIGHT TO SAFETY
RIGHT TO INFORMATION
RIGHT TO CHOOSE
RIGHT TO BE HEARD
RIGHT TO REDRESSEL:
RIGHT TO CONSUMER EDUCATION
RIGHT TO BASIC NEEDS
RIGHT TO HEALTHY ENVIRONMENT

RIGHT TO SAFETY:
• Right to safety means right to be protected against
products or services and production process which
are hazardous to life.


RIGHT TO INFORMATION:
The right to be informed means the right to be provided
about the facts needed to make an informal choice or
decision. Consumers must be provided adequate
information enabling them to act wisely and
responsibility.


RIGHT TO CHOOSE:
The consumer has a right to select and purchase the
product of his choice out of a number of products
available in terms of a quality and price of goods.


RIGHT TO BE HEARD:
For the welfare of consumers an individual has a right
to be heard. He can express his view in various forums.
The consumer is assured that his interest will receive
due consideration. Consumers can express their view in
the decision making bodies.


RIGHT TO REDRESSEL:
It provides an opportunity for the consumer to
seek redressal against unfair trade practices or
unscrupulous exploitation of consumers.


RIGHT TO CONSUMER EDUCATION:
The right to consumer education means the right
to acquire the knowledge and skills to be an
informal consumer throughout the life.


RIGHT TO BASIC NEEDS:
Right to basic needs consumer ensures the consumer
the basic goods and services which guarantee survival.


RIGHT TO HEALTHY ENVIRONMENT:
The right to healthy environment means the right
to a physical environment that will enhance the
quality of life. It involves protection against
environmental dangers. Over which the
individuals have no control.


RESPONSIBLE CONSUMER:
The consumer must be knowledgeable and empowered.
The consumer intervention can influence the market.
Therefore, the consumer should act responsibly.


The consumer should:

Be alert in the market.
Should always check correct weights and
measures.
Be conscious about date of manufacture and
expiry.
Observe pricing and ingredient labeling
minutely.
Check the standard marks like ISI, AGMARK
and ECO-MARK.


WHO IS RESPONSIBLE CONSUMER?
The responsible consumer has
To be alert and question about goods and services.
Should take up examination of products and offer
services.
Not to be tempted by clever and misleading
advertisements.
Choose on the basis of comparison of relative merits
of products.
Should not compromise on quality of goods and
services.
Should raise voice against any form of exploitation by
manufacturers and
Violation of any of the consumer rights in regard to
quality of goods and services.

The consumers have a responsibility to
exercise their rights and not to allow
themselves to be victims.


RESPONSIBLITIES IN ASSOCIATION WITH RIGHT TO
SAFETY:
Carefully read product labels and use products
with caution and report if any defects.
Question sellers about the safety attribute of
products.
Read the instruction manual and warning labels
before buying.
Inform retailers, manufacturers, industry and
government agencies when a product does not
satisfy safety standards

RESPONSIBILITIES IN ASSOCIATION WITH RIGHT TO
INFORMATION:
 Use available information and make sound choices.
Read advertisements and promotional claims
carefully.
Question the sellers about products and services
when information is not available or not clear.
Support sellers who make serious efforts to provide
useful information to all consumers.
Seek accurate information about products and
services


CHOOSE:
Exercise the right to make a wise purchase.
Understand their personal motivations for buying
certain products and services.
Recognize persuasive selling techniques.
Choose carefully.
Consider the cost of time and other resources in
decision making.
Make purchases from sellers who support consumer
rights.
Continue to buy when products and services are
satisfactory.

BE HEARD:
Become informed and speak up about issues that
affect all types of consumers.
Seek remedies to consumer problems.
Seek to set right the wrong practices of the
market place.
Assist others in asserting their consumer rights.


RESPONSIBLITIES IN AASSOICATION WITH
RIGHT TO REDRESS:
Know where and how to go about seeking
redressal.
Make suggestions for product and service
improvement
At appropriate times use the legal system to
get redressal.
Utilize informal dispute redressal mechanism
when available.


CONSUMER:
Become more informed about how to get
money’s worth from the market.
Learn to assert all the consumer rights.
Learn how to protect and assist the consumer
interest.
Responsibilities in association with right to basic:
Expect and demand good service,
Compliment service providers where
appropriate.
Enquiry of health services available.
Demand for proper sanitary conditions.

RESPONSIBILITIES IN ASSOCIATION WITH RIGHT
TO HEALTHY ENVIRONMENT:
Be informed about environmental issues.
Learn the environmental effects of alternate
product/service choices.
Compare products for their effects on the
environment.
Make responsible and environmentally sound
consumption choices.


Thank you
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Consumer education /certified fixed orthodontic courses by Indian dental academy

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