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Easily Integrating a Chat Bot into SharePoint

Presentation from the February 13th, 2018 Boston Area SharePoint Users Group

​Chat Bots are very commonplace these days. They have been around for years, but advances in AI technology have allowed for a large growth and advances in this area. Microsoft has in preview a service called QnA Maker, that will allow you to create and build a Chat Bot that you can easily integrate into SharePoint using the Azure Bot Framework, all without writing a single line of code. Join me, and I’ll walk you through step-by-step on this process, along with discussing how and where Chat Bots can be used to provide better adoption and support to your users.

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Easily Integrating a Chat Bot into SharePoint

  1. 1. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 1 Easily Integrating a Chat Bot in SharePoint Geoff Varosky @ Boston SharePoint Users Group February 13, 2018
  2. 2. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 2 • BlueMetal • Senior Architect in Managed Services • SharePoint, Office 365, Azure • President and Co-Founder of BASPUG • Co-Founder of Office 365 Users Group • Co-Organizer for SharePoint Saturday New England • Blog: http://www.SharePointYankee.com • Email: geoffv@bluemetal.com • Twitter: @gvaro About Me
  3. 3. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 3 About Me
  4. 4. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 4 About Me
  5. 5. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 5 About Me http://musicalnature.net
  6. 6. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 6 • What are Chat Bots? • QnA Maker • Azure Bot Framework • Integrating the Chat Bot into SharePoint • Conclusion • References / Q&A Agenda
  7. 7. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 7 Chat Bots
  8. 8. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 8 What are Chat Bots?
  9. 9. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 9 What are Chat Bots?
  10. 10. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 10 What are Chat Bots?
  11. 11. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 11 QnA Maker
  12. 12. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 12 Creating a Chat Bot with QnA Maker
  13. 13. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 13 Creating a Chat Bot with QnA Maker
  14. 14. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 14 Creating a Chat Bot with QnA Maker
  15. 15. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 15 Azure Bot Service
  16. 16. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 16 Integrating into SharePoint
  17. 17. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 17 Implementation – Script Embedding
  18. 18. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 18 Implementation – Pop-Up Window
  19. 19. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 19 Implementation – Using SPFX https://github.com/SharePoint/sp-dev-fx-webparts/tree/master/samples/react-bot-framework
  20. 20. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 20 Conclusion
  21. 21. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 21 References
  22. 22. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 22 • Creating a Chat Bot with Microsoft’s QnA Maker and Azure Bot Service • https://go-to.blog/chatbot • Bot Service Documentation • https://docs.microsoft.com/en-us/bot-framework/ • Create a bot with Bot Service • https://docs.microsoft.com/en-us/bot-framework/bot-service-quickstart • Microsoft’s QnA Maker • https://qnamaker.ai/ • QnA Maker Documentation • https://qnamaker.ai/Documentation • QnA Maker API Reference • https://qnamaker.ai/Documentation/ApiReference • QnA Maker FAQs • https://qnamaker.ai/Documentation/Faqs References
  23. 23. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 23 Thank you!
  24. 24. BlueMetal Presentation Insight Proprietary & Confidential. Do Not Copy or Distribute. © 2017 Insight Direct USA, Inc. All Rights Reserved. 24 • BlueMetal • Senior Architect in Managed Services • SharePoint, Office 365, Azure • President and Co-Founder of BASPUG • Co-Founder of Office 365 Users Group • Co-Organizer for SharePoint Saturday New England • Blog: http://www.SharePointYankee.com • Email: geoffv@bluemetal.com • Twitter: @gvaro About Me

Presentation from the February 13th, 2018 Boston Area SharePoint Users Group ​Chat Bots are very commonplace these days. They have been around for years, but advances in AI technology have allowed for a large growth and advances in this area. Microsoft has in preview a service called QnA Maker, that will allow you to create and build a Chat Bot that you can easily integrate into SharePoint using the Azure Bot Framework, all without writing a single line of code. Join me, and I’ll walk you through step-by-step on this process, along with discussing how and where Chat Bots can be used to provide better adoption and support to your users.

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