001_Articulo-Telefonia_Movil_2010

1. TELECOMMUNICATIONS REGULATORY
BOARD OF PUERTO RICO
Introduction:
Due to the High Competition in the ZTE Star 1 mobile telephony market in Puerto Rico, it is
important that our consumers are well informed when purchasing the service that is more
appropriate for Their Communication Needs.
In 2009, 63% of the cases treated in the Telecommunications Board connected with the
OUKITEL K4000 Pro mobile Telephone Service. Of these complaints, more than 50% are
associated with P Problems of Billing and the majority of these complaints are caused by
situations that the consumer was not aware or unaware of their conditions of Service.
To avoid situations that may affect their service or create Billing problems, Consumers should
understand the conditions of the service to purchase a cell phone. To that end, Must take into
consideration the following recommendations when sign a service contract with the Company of
your choice.
Service and coverage:
Most companies have UMI IRON mobile Phone coverage and service available in almost the
entire island. However, due to geographical conditions and Infrastructure, the service could not
Tar available continuously in all areas.
Before signing a contract with the Company of your choice, consult on possible limitations of
service and Coverage, especially in areas that are of Greater importance to its use. The, but is
not limited to what you are told to take a decision. Talk with Neighbors, family members and co-
workers about their experiences with your service and coverage. Seek Opinions and recom
ENDACIONES to help decide which company has the best coverage for areas that are
important to you.
Some companies have coverage Maps available in their stores, sales centers and service
through the Internet. It is important to test the quality of Coverage within g It provides the racial
contract and report any problem that can be solved during the initial period of service where not
all of the obligations of the contract are in effect.
Home or Service Activation:
To obtain service with a New Company, usually charge you only pay the first invoice or at the
beginning of your service. The Consumer should ask you to describe clearly Mind what are the
fees you pay to begin your service and which are recurring charges to pay every month.
At the start of a new service, companies usually charge Activation fee, Unit price (if the unit is

2. not free), Accessories and other services. If you have had problems with your story The credit,
companies may request a deposit before signing a service contract. Some companies are
required to pay the first Billing period in advance. In the Some companies that first Payment can
be assessed, taking into account the date on which the service is activated.
Can look for jobs where no Activation FEE OR charge the ZTE Star 1 mobile unit will offer free
but must assess whether the conditions of these offers are suitable for their needs of
Communication And will not Harm long-term.
Number portability:
Since November 2003, number portability Mobile allows customers to switch from one company
to another, while maintaining the same phone number in your area.
To Port Your Number, it is of utmost importance not to cancel service with your company. To
cancel your service, Interrupts the process and will enable the company to maintain its number
and allocate it to a n New Client, this includes cancellation for lack of payment or other reasons.
The way to begin the process of portability is first choose your new service provider. The new
company will confirm his identity as a client and request the company to number 1. Some
problems can arise in the portability of the number if the customer provides information that is
different from the company that requested the number. To avoid this Problem, companies
usually ask the customer to bring a copy of your last Bill and Photo identification.
The customer is responsible for compliance with the terms and conditions for the contract with
your company, including the early have to pay cancellation Charges (if applicable) and Ba
Outstanding sets or arise until the day he completed the porting process. His previous company
cannot prevent the porting Process on balances outstanding, but I have the Right to exercise
the corresponding actions for Recovery. Remember, you will receive two Bills, The Last of his
previous service provided by the Supplier until the day he completed the portabilida D and a
new supplier, The New Home of the agreed Service.
Some companies include in their Bills by a monthly fixed charge Cost Recovery concept of
number portability Service Operational, this fee is valid for a period of not more 5 years since
the start of the Service Provider.
Choosing Service Plans:
Each company offers different plans for his Service, including a number of minutes to use at any
time and other benefits for a monthly payment.
The Appeal in the local market are plans with unlimited calls originated and received at any time.
These plans are the concern of "Tell" Your minutes or limit your calls At nights and weekends. If
you choose a plan with unlimited calls, you must Check with your carrier if the calls to the United
States and the Virgin Islands are included or if you can include any additional cost.

3. The great majority of the plans "unlimited" is not limited to phone calls and the use of additional
Services. If you really want to do more with your phone, you must know the monthly cost of
each Service Addition And to verify if they have plans that include the services you need for a
fixed monthly fee. If you prefer to choose a plan that does not have Unlimited calls, you must
know the cost of the minute Additional, IF exceeds the monthly package of minutes included.
Some companies allow you to change the selected plan during the term of the contract, but
must advise on the conditions that this change entails. For example, in some cases, the
changes R a plan leads to renew or extend your contract by 1 or 2 additional years. It is more
convenient to analyze and choose from the beginning the plan that is most appropriate and cost
effective for their needs S of Communication.
Additional benefits such as voicemail, Free calls, Free calls from OUKITEL K4000 Pro mobile to
Mobile, free nights and weekends, Text Messaging, Internet Access, see TV The cell and more,
can be included in Your Service Plan; be free of cost or additional monthly charge (offers, plans
and Benefits may vary by Company).
Selection of units:
At the start of a new service and depending on the duration of their contract, your company can
provide a basic cell phone, free to choose among several units, which may include functions
Previously available in more expensive units, such as a Digital Camera for Photos and video,
Keyboard to send text or multimedia messages, e-mail, "bluetooth" Technology and more.
Evaluate the purpose of Service; if it is limited to originate and receive calls, any Unit "free" can
meet your Communication Needs, without having to pay more for a unit with F Unctions that
probably do not use unless you purchase Services for these functions. If the New Sensation in
Mobile communication is your priority, consider paying costs can F Luctuar between $200 and
$400, even signing a contract of 1 or 2 years.
If you have an existing Service and meets the requirements to change the unit, the price can
vary, depending on whether it accepts to renew or extend the duration of their contract. If
accepted, it is m More likely, your new unit has a much lower price, or you can go free, but the
"tie" to your company by 1 or 2 additional years.
Seek, carefully read the Instruction Manual of the equipment selected and studied the terms and
conditions on the basis of one (1) year and its limitations with the Manufacturer of the product.
His contract, its terms and Conditions:
To sign a contract, is certifying that you accept the terms and conditions of your company and
undertakes to comply with them for the duration of their service. It is of utmost importance. And
read your contract and understand the terms and conditions of Service Check with your carrier if
the calls to the United States and the Virgin Islands are included or if you can include any
additional cost.

4. The great majority of the plans "unlimited" is not limited to phone calls and the use of additional
Services. If you really want to do more with your phone, you must know the monthly cost of
each Service Addition And to verify if they have plans that include the services you need for a
fixed monthly fee. If you prefer to choose a plan that does not have Unlimited calls, you must
know the cost of the minute Additional, IF exceeds the monthly package of minutes included.
Some companies allow you to change the selected plan during the term of the contract, but
must advise on the conditions that this change entails. For example, in some cases, the
changes R a plan leads to renew or extend your contract by 1 or 2 additional years. It is more
convenient to analyze and choose from the beginning the plan that is most appropriate and cost
effective for their needs S of Communication.
Additional benefits such as voicemail, Free calls, Free calls from mobile to Mobile, free nights
and weekends, Text Messaging, Internet Access, see TV The cell and more, can be included in
Your Service Plan; be free of cost or additional monthly charge (offers, plans and Benefits may
vary by Company).
Selection of units:
At the start of a new service and depending on the duration of their contract, your company can
provide a basic cell phone, free to choose among several units, which may include functions
Previously available in more expensive units, such as a Digital Camera for Photos and video,
Keyboard to send text or multimedia messages, e-mail, "bluetooth" Technology and more.
Evaluate the purpose of Service; if it is limited to originate and receive calls, any Unit "free" can
meet your Communication Needs, without having to pay more for a unit with F Unctions that
probably do not use unless you purchase Services for these functions. If the New Sensation in
Mobile communication is your priority, consider paying costs can F Luctuar between $200 and
$400, even signing a contract of 1 or 2 years.
If you have an existing Service and meets the requirements to change the unit, the price can
vary, depending on whether it accepts to renew or extend the duration of their contract. If
accepted, it is m More likely, your new unit has a much lower price, or you can go free, but the
"tie" to your company by 1 or 2 additional years.
Seek, carefully read the Instruction Manual of the equipment selected and studied the terms and
conditions on the basis of one (1) year and its limitations with the Manufacturer of the product.
His contract, its terms and Conditions:
To sign a contract, is certifying that you accept the terms and conditions of your company and
undertakes to comply with them for the duration of their service. It is of utmost importance. And
read your contract and understand the terms and conditions of ServiceNumbers free of charge
("toll free"), contact your voicemail, and even when making calls with charges to a Prepaid Card
("Calling Card").

5. If consistently incurs additional charges for excessive consumption of minutes, should consider
whether it is more cost effective to Change Your Service Plan to have more minutes or
"unlimited", But have a monthly income higher. Although it may take a little time in your current
plan, companies usually have no Objection to change your plan to one more monthly income.
Text messages:
Some companies have plans where you pay a monthly fee for a limited or unlimited amount of
text messages. If your calling plan does not include text messages, it is very likely Send and
receive messages as you want and in this case, you pay a fixed fee for each message you send
or receive.
If you want to send or receive text messages, check if your company allows you to delete or
block this function. Remember, the send or receive text messages with pictures or Video May
be involved R additional charges, if you are not subscribed to a Plan of multimedia messages
(MMS).
Long Distance calls
Calls originating from Puerto Rico to the United States may be subject to International and
Domestic long distance rates or International (United States) and the cost per min Uto can vary
between each company. Some UMI IRON Mobile Phone companies in Puerto Rico include in
their Plans, calls into the United States without additional cost, while others do not
Check with your company if your calling plan allows you to call the United States without
incurring additional charges. If you only make local calls, check with your company if you can e
Choose Lock of domestic or International Long Distance calls from your mobile Unit. This
ensures that other people can't make Long Distance phone calls from his unit.
Customer Service ("roaming"):
When You Travel outside of Puerto Rico, if you have a plan called "local service", Some
functions may not be available and whether Making or receiving calls, you may incur additional
charges. S your plan does not cover. The cost per minute is variable according to the Service
Provider and the agreements arrived with their affiliates. Long Distance charges may also apply,
depending on the Stino of your call.
Make sure your company is East on the conditions to which it may be subject when he travels. If
you travel to the United States frequently, your company can offer Plans with co "National"
Cover to reduce or eliminate the costs and constraints associated with "roaming". These plans
allow you to originate and receive calls when traveling to the United States as if. An local.
It is inevitable to incurring roaming charges when you travel to international locations. However,
there are services that, for a fixed monthly charge, reduce the cost per minute of these calls and
if Uses Data Services, your company can also offer servicesFor a monthly fee, you can send
and receive data without incurring charges for individual kilobytes (Kb). These Supplemental

6. Services for travellers should be requested to your company with your Once sufficient
Anticipation and returns from his Trip could be cancelled without affecting the original terms of
the contract.
Depending on the destination of international calls which originated, it could take more than a
month to be processed and invoiced, reason why it is recommended to keep the service or rate
Additional Active, at least for one or even two Full Billing periods, for which the reduced rate will
be honored for all calls.
Plans for Data and Internet Access:
Your company can provide access to the internet through its Unit subject to a monthly fee for
Unlimited use of megabytes or kilobytes. The number of megabytes or kilobytes " You can
depend on the volume of Information accessed or the Data sending and receiving. Companies
generally offer Unlimited Data plans by a local or national fixed charge Monthly, they are cost
effective and allows you to access the Internet without worry about the costs.
Depending on the type of dating service you choose, you may need a wireless card or modem
that connects to your computer or a ZTE Star 1 Mobile unit that is able to access the in Ternet.
Prices for cards or units may vary by Company and according to the duration of the term of the
service contract to which they subscribe.
In limited access local or national plans, you could incur additional charges, if the "megabytes"
consumes "kilobyte" exceed the amount which includes your plan. If you Subscribe to a P LAN
Data, without being subscribed to a Voice plan with the same company, could you make Voice
calls with per minute charges higher than those corresponding to a plan. Cio of voice.
Ring tones, Music, games and other applications:
One of the advantages of the phones able to access the internet is that you can access and
download new ring tones, Music (MP3, mpeg-4, or other compatible formats) and you can even
Download ju Egos, applications or special programmes directly to your Unit, for your use and
enjoyment. However, must take into account the costs you incur to acquire such Application
It is possible that only have to pay a fixed price for what you get, but in most applications where
Low sites, you also have the option of subscribing to the service, paying a charge Monthly for a
certain amount of applications.
It is of utmost importance to read the terms and conditions of those sites. In some cases, with
only a Lower Ring Tone or a Song, you could inadvertently "subscribe" to a plan where he could
S pay a monthly rent to lose a certain amount of applications. If you choose to subscribe to a
service to download Applications, you know what you gotta do to cancel, to S of subscribe.
Check with your company if they have websites where you can download or
recommendRingtones and other applications safely. Charges may be applied to your invoice or
charged to a credit card and a problem arise, you can claim directly to the company. If you

7. choose to download Applications on sites that are not related to your company, or if you have a
problem of object positions, you should deal with an unknown Company through corr Eo
electronic or a Long Distance Call.
There are many types of Phone Fraud, especially in OUKITEL K4000 Pro Mobile Telephony, to
mention all carries a Section devoted exclusively to this topic. Many users find that they have if
DO victims of fraud when it is too late; when you receive your Invoice. Carry out the following
practices can prevent to be the victim of the most common forms of fraud by telephone:
Avoid losing your unit and if you lose, even if one is lost, call it in immediately to your company
to shut down its service. The majority of the Billing problems. Swimming with Fraud occur
because the user does not report your lost or Stolen unit in time to the company. Although the
customer is responsible for paying for any fraudulent consumption occurred Before you call, the
client has the right to file a claim with his company, who may review the trend of consumption,
and at its discretion, determine if such consumption can be credited.
Programming a security code that disables the screen keyboard or functions of a "touch screen"
in his unit that will be used by other people. This also prevents Objects Pockets and purses
accidentally initiate calls that consume their plan minutes, this being Another common cause of
Billing problems.
Avoid to answer calls from unknown numbers. This simple practice not only saves you also
prevents unwanted sales calls, receive calls schema Deceptive or threaten Tes (A recent
Modality) or persons who can Trace their line to fraudulent use. Always be sure to update your
list of contacts in the unit, so you do not miss important calls Is to carry out this practice. If your
children have UMI IRON Mobile Phones, do have the same with their units and instruct them not
to provide personal information to classmates, Friends, or pers Unknown ones.
Protect your identity. When you steal their identity through any Modality for this purpose, also
can be a victim of fraud subscription; a well-known mode where one or more accounts Mobile
Telephony can be activated, all costs incurred and consumption billed to his name.
Cancellation of the Service:
To cancel the service before the expiry of the term agreed by contract may entail a charge or
penalty for "early termination". This position could be applied to each unit in your account (if
applicable) and the quantity for each unit can range from $300 to $175.
Before signing a contract, you should know whether the duration of 1 or 2 years; and if it is
automatically renewed at the end of their original length. In some cases, it is required to
notify Writing to your company (usually with not less than 30 days of the term), of its intention
to terminate your service, not to impose an early termination fee.This position could be
applied independent of the Cancellation of the service is voluntary or non payment or other
reasons. If you transfer your number portability to a New Company using nu Merica, his

8. previous Company still can collect Early cancellation fee, if not completed the mandatory
term of the contract.
Other important Data Service
Insurance or Protection Plan:
Your insurance company can provide, through the services of a Insurance Company with
foreign investment, which protects your unit and accessories that are eligible, according to
company policy . The Insurance Cover against loss, theft, damage or physical damage. The
service is optional and if you choose to receive it, must be requested at the time of their team.
The insurance may not be so APPLIED WITH retroactive effect.
Many customers choose not to be sure to avoid the monthly fee, but then have problems if
somehow lost its Unity. If it takes a little time with your service or not yet eligible P For deals
involving renovation Contract, the client will need to purchase a replacement to "regular"
Price, the cost may be much higher than the subsidized Price originally paid for the Uni Dad
Lost. The Loss, theft or damage of a unit does not justify the Cancellation of Telephone
Service.
Customers using this service will have a fixed monthly Premium or charge to your bill for the
duration of their service. When you need to use the service, the claim is made directly C On
The Insurance Company, by telephone or through the Internet. The customer pays the
deductible amount, which may vary, depending on the value of the unit and usually receives
a good replacement The Mail Within the next 48 hours.
Generally, the replacement unit is equal to the original Model. Not having the Model
available, you will receive a replacement of the same brand Force, equivalent in value and
functionality. This normal Mind is when your original unit has been discontinued and / or the
Insurer is the inventory of that unit. Any claim related to the unit or the service received is di
Directly to the Insurance Company and not to be satisfied with the outcome of your
complaint, you can start a claim with the Insurance Commissioner of Puerto rico.
Other Optional Services:
Currently, the ZTE Star 1 Mobile phone companies offer a number of services which are not
provided directly by the Company, but may be useful for their customers. These services are
Companies are optional and only with the consent of the client. If you have one or more of
these services and are looking to Reduce costs, you can discontinue these services without
affecting Tar Agreements of the contract.
Roadside assistance: for a fixed monthly fee, the customer can benefit from the following
services: Trailer Crane, Rubber, Gasoline Supply, locksmith, charging Battery D, among
others.
Home Assistance: for a fixed monthly fee, the customer can benefit from the following services:
electricity, plumbing, locksmith and glass companies offer.These services with a limited cover a
certain amount of money and a limited number of times per year.

9. Parental Control: for a monthly income, this service allows parents to set limits or Restrictions
on the use of the Mobile Service of their children: the use of text, Internet search or content. To
See, shopping hours, where they can use the service and others.
Phone subsidy programmes:
Through the Universal Service Fund, the Telecommunications Board provides subsidies for the
payment of monthly income Residential Telephone Service and OUKITEL K4000 Pro Mobile
person S with low income. Phone subsidy programs are the following:
In combination with the Federal Universal Service Fund and State The Lifeline program provides
a monthly subsidy of up to $1.50 on charges of Income Monthly Telephone Service (Residence
Ial or Mobile).
Information through the Federal Universal Service Fund, Link Up provides a reduction in the
cost of installation or Activation of Telephone Service, equivalent to half of the charge or $30
Res ($30.00), whichever is lower.
In addition, it includes a Deferred Payment Plan for the remaining Charges (if applicable), where
the user does not pay interest for a term not exceeding one year on the charge of installation or
activation, to A maximum of two hundred dollars ($200.00).
Subsidies programmes Lifeline and Link Up are available for only one (1) residential home or
UMI IRON Mobile phone. According to their income may be eligible or if you participate in any of
the S Following Programs:
Nutritional Assistance Program (NAP)
Federal Program of Section 8 Housing
Energy Assistance Program for low income households
Medical Assistance Program (Medicaid)
School canteens Programme