1. UserName: zainvk8zj1@zain Password: hnyki9t52x
Service Name: FOC WiMax up to 2.4Mbps, quota 10GB
First Name: Second Name:
Last Name: National No.
Company: City:
P.O. Box: 01000 Postal Code: 01000
First Email: Second Email:
Creation Date: Cell Phone:
Fixed Phone: 0796019999 Fax:
Account Manager: 3552, ALAA HABASH
Customer Signature:
www.zain.com P.O.Box 940821 Amman 11194 Jordan -Phone 96265803000 - Fax :96265829114

2. Terms and Conditions of ADSL, WiMax and Dial Up Subscription
1. recitals:
a) The following terms and conditions have been issued by the Company and have been approved by the TRC. The Company may amend
these terms and conditions provided it acquires the TRC's prior approval. These terms and conditions come into effect (30) days after the
date of its publication or sending a copy thereof to the client, unless the client objected to these amendments to the TRC or the Licensee in
writing prior to the expiry of the (30) days.
b) These terms and conditions are issued in both Arabic and English, in the case of contradiction between the two, the Arabic version shall
prevail.
c) The Company provides the Service to the Customer according to the terms of the License granted to it by the TRC.
d) The Customer acknowledges that he has read these terms and conditions before signing the contract, and accordingly accepted them.
e) The above recitals is considered part and parcel of the contract and should be read with it.
2-Definitions:
The following terms shall have the following meanings, unless indicated otherwise:
"Telecommunication Law": Telecommunication Law No. 13 for the year 1995 and its amendments.
“TRC”: The Telecommunications Regulatory Commission.
"Company": Jordan Data Communications Services Company, referred to hereinafter the Company.
"Customers”: Any natural or corporate personpersons or its delegate who signs on the application forms after reading and accepting all
the terms and conditions herein.
"License": the agreement or contract signed between the Company and the TRC whereby the Company is authorized to provide Public
Telecommunication Services according to the terms of Telecommunications Law and the Regulations issued thereof.
"ServiceServices”: the Serviceservices provided to the Customer under this contract including access to the internet and any other
services requested by the Customer from time-to-time as stated in the Contract.
"Account": the subscription granted to the Customer to access the Internet as per the conditions of the subscription contract.
"Subscription Application Form": is the printed application at the back of the subscription contract, filled by the Customer with identification
information and address, and the services he intends to subscribe to.
"Subscription Contract": Are the terms and conditions and the Subscription Application Form and any other addendums that govern the
relationship between the parties, of which a copy was provided to the Customer.
"Force Majeure": is the exceptional incident that neither can be foreseen nor prevented, which makes the implementation of the obligation
impossible whereby the Company becomes unable to execute its obligations according to this contract.
"Internet Protocol": specifies the methods on how the information is divided to smaller parts called packet if necessary, whereby the
receiving party can only receive the information by using the same method on the Network.
"ADSL": Asymmetrical Digital Subscriber Line.
"WiMax": Worldwide Interoperability for Microwave Access.
"Dial Up": connect to the Internet by using the fixed line.
3. Description of the Service:
The Company provides its Customers with Internet Service, through its shops distributed in the Kingdom, with different downloading
speeds starting from (128kbps) up to the highest speed available, and different Download Limitations starting from (4GB) up to the
Customer Request. Checking whether the Service reached the Customer is carried by receiving the Customer's call to the call center and
responding to his enquiries about his Account.
4. Quality of Service
The Company shall use its best efforts to provide high quality service that allows the Customer to benefit from the Service according to its
obligations as per the Quality Control instructions as amended from time to time and according to the Company's License.
a) The Customer acknowledges that the Company shall not be held liable for any variance, malfunction or outage that could affect the
Service from time to time by reason of Force Majeure. Furthermore, the Company shall not be held liable to compensate the Customer for
any losses or damages that may occur due to his misuse of the Service. In all cases the Customer shall lose his right to object to the
above or to claim any compensation for such losses unless agreed otherwise.
b) The Company hereby undertakes to repair any breakdown upon its occurrence, within reasonable time, in accordance with the terms
and conditions of its License.
5. Obligations of the Company
The Company shall furnish the Customers according to the terms and conditions of this Contract with the following:
a) Internet Service according to the agreed conditions and periods herein.
b) Username and password.
c) Activation of the Account as soon as the required payment is made to the Company.
d) Ensure connecting the Customer with the Service within a period not exceeding two weeks from the date of the Application to subscribe
to the Service.
e) protect the confidentiality of Customer information and not disclose it except for the information that the Customer allows to disclose or
information required to be disclosed pursuant to the demand of specialized bodies to execute judicial and administrative orders or upon an
official request from the TRC.
f) exert all possible efforts to reconnect the Service in case of Technical failure or in case of emergency or due to alteration or
maintenance, and not to give any declaration that the Service and/or Network is free of faults.
g) compensate the Customer in case of malfunction or outage in the Service resulting from the malfunction or outage, such compensation
should be in proportion with the duration of the malfunction and/or outage if this malfunction and/or outage was a result of internal factors
of the Company (except for occasions where the Service is stopped for maintenance, alterations or expansion of the Network, provided the
Customer is informed of the same prior to such stoppage). Compensation should be according to the agreement of the two parties, and it
should include for example, return of money, deductions, granting extra hours or extra bands only, the Company shall not be responsible
to compensate the Customer for any loss or damages the Customer may incur as a result of the said malfunction and/or outage.
h) inform the Customer about any changes that may occur on the Company's address and phone numbers in the way it deems
appropriate.
6) Obligations of the Customer
The Customer shall undertake the following:
a) Prepare all necessary means to use the Services such as the computer, telephone service and modem.
b) Use the Service by means of equipment that are licensed or pre- approved by the TRC. Any violation of the above shall result in direct
stoppage of benefiting from the service.
c) Undertake all necessary preparations required to comply with the Company's installation and maintenance instructions and shall procure
the equipment and software necessary to implement the Service.
d) Be responsible for the use and compatibility of equipment or software not provided by the Company. In the event that Customer uses
equipment of software not provided by the Company which impairs Customer’s efficient use of the Service, Customer shall nonetheless be
liable for payment for the Service.
e) Maintain the Secrecyconfidentially of the username and password.
f) Notify the Company of any changes of Customer information related to the Subscription.
g) Pay the Service fees according to the prices specified in the Application form or the attached addendum.
h) Notify the Company immediately followed by a written complaint in the case where the handset and/or personal subscription information
get lost or stolen, in order for the Company to take all necessary actions.
i) Not to use or utilize the Services, username or the password for any illegal, improper andor immoral purposes including but not limited
to harassment, fraud, infringement of intellectual property right, or for real- time
Voice service.
j) Customer undertakes not to use or allow the use of the Services for purposes that endangers security, general safety and/or ethics, or to
use it in a manner that violates or contravenes applicable laws or regulation.
k) Not to trade on connectivity, resell, or lease the Services, however the Custmer may transfer or assign the Services to a third party
after obtaining the prior written consent of the Company.
7) Payment of Charges and Fees
a) Upon subscription to the Service, the Customer shall pay subscription fees and any other fees for additional services as per the rates
and tariffs determined and published by the Company.
b) the Company may request the Customer, whether at the time of signing of the contract, or at any time during its duration, to deposit a
guarantee or surety for the Services subscribed to by the Customer, provided that such amount does not exceed the expected amount of
the bill for three months. The Company may use this amount to cover any costs and or fees the Customer failed to pay.
c) where the Customer terminates the contract for any reason whatsoever, the Company shall, after deducting all due amounts, return to
the Customer the remaining deposit within one month for the date of termination.
d) the Company shall send a monthly or yearly detailed invoice to the Customer's address specified in the Subscription application , all
amounts shall become due within (21) days from the date of invoice. The invoice is considered a notification of payment provided it
indicates so.
e) the Company is entitled to increase or decrease the rates and tariffs during the subscription contract. In case of increase, the Company
shall notify the Customer of such increase one month prior to its implementation through publishing the new rates and tariffs in two local
daily newspapers in accordance with the provisions of the Law and License.
f) The above mentioned rates are subject to the Sales tax ,however should the Service become subject to any additional tariff or duties
imposed by the government during the term of this contract ,such tariff or duties will be added to the Subscription feed even after signing
the Contract .
g) The Customer shall pay the chargesfees along with all the duties and taxes that are levied by the relevant authorities in Jordan which
are collected by the Company on their behalf.
h) the records of the Company are considered valid evidence on the amounts due, unless the Customer proves otherwise.
8) Term and Validity of Contract
a) The term of this Contract shall be for a minimum period of one year. The validity of the contract starts from the date of connecting the
Service to the Customer.
b) The Contract shall be renewed automatically for similar periods unless either party notifies the other of his intention to terminate 30 days
prior to its expiry.
c) The parties may agree in writing to terminate the contract during its validity.
9) Suspension of Service
The Company may suspend the Service, completely or temporarily in any of the following events:
a) Temporarily suspend the Service when there is an alteration or maintenance in the System, provided that the customer is notified prior
to such suspension, and the Service is reconnected as soon as possible without payment of any reconnection fees.
b) Temporarily suspend the Service upon the written request of the Customer: provided that the Customer settles all his due financial
obligations as per the agreement between the two parties.
c) Entirely suspend the Service for security and public safety reasons or upon the fraudulent or unethical use of the Service.
d) The Company has the right to suspend the Service entirely or temporarily according to a written request from the Security and Judicial
bodies or from the TRC, in this case the Company is not liable to compensate the Customer for any incurred damages resulting from such
suspension.
10) Termination of Contract
10-1 the Company may terminate this contract at any time without notifying the Customer, in any of the following events:
a. The Customer's death, if an individual; and its bankruptcy of it was a company, unless agreed otherwise.
b) Liquidation or bankruptcy of the Company or revocation of the Company's license or its successors for any reason; and in the case of
voluntary liquidation, the Company shall notify its Customers of its intention two months prior to the date of liquidation.
c) The Customer violates any of the terms and conditions herein and /or his violation of the Telecommunication Law.
d) the Customer fails to pay his due invoices after the lapse of 14 days from the due date.
www.zain.com P.O.Box 940821 Amman 11194 Jordan -Phone 96265803000 - Fax :96265829114

3. 10-2 The Company may revoke the contract if it discovered that the Customer had supplied it with wrong and/or delusive and/or fraudulent
information, and the Customer did not rectify his position within one week from the date of notifying him to do so.
10-3 The Customer has the right to terminate this Contract solely provided he informs the Company of his intention 30 days prior of the
date of termination, provided that he settles all due financial obligations.
10-4 In all cases suspension, disconnection, termination of this Agreement shall not release the Customer from any of the due amounts
under this Contract.
11) Complaints and Dispute Resolution
a) The Company has dedicated the following number (0796079079) extension (3) and email address (info_zaindate@jo.zain .com) for
customer care. Review and response to any complaint is carried rapidly, if it was proved that a financial claim or any complained regarding
the level of the Service is accurate, necessary procedures shall be taken to reimburse the Customer for any wrong billing in a period not
exceeding one month from the date of filing the complaint. The Company shall receive the Customer's complaints and route it to a the
person appointed to try and solve it rapidly.
b) This Contract shall be governed by the applicable laws in the Hashemite Kingdom of Jordan, and the Courts of the Hashemite Kingdom
of Jordan shall have the sole jurisdiction over any conflict, controversy or any dispute resulting ofrelating to this contract and its
interpretation. The Customer shall also have the right to appeal to the TRC in disputes related to the level of the Service and/or to solve
any dispute or conflict relating to the terms and conditions of this Contract.
c) The Company undertakes to solve all Customers complaints, taking into consideration the rights of both parties stated herein.
12) General Conditions
a)The internet is not owned, operated or managed by the Company; therefore the Company does not control the contents on the internet
in any way or form.
b)The Services is provided on any "as is" and "as available" basis without Warranties of any kind, either expressed or implied, including
but not limited to warranties of title, non-infringement of intellectual property rights or implied warranties of merchantability or fitness for a
particular purpose.
c)The Company shall not be liable for any and all the losses claimed by the Customer as a result of the use, inability to use or misuse the
Service(s) or any software used in conjunction therewith.
d)Bandwidth speed is not guaranteed.
e)Nothing in this Contract grants/ transfers/ allows the use of the trade marks/ patents/ logo/ service marks/ trade names/ service names/
trade names of the Company or its parent company or any of its affiliates or subsidiaries in any method or form.
f)The Company has the right to refuse to accept any application by a Customer until all due amounts on any previous subscriptions have
been paid; nevertheless acceptance of any application does not mean that the Company waved its right to claim and collect any amount
due from this Customer for any previous Subscriptions.
g)All notice or other communications required or permitted hereunder shall be deemed received by the other party if sent in writing via fax,
telex, electronic mail or registered mail at the respective registered addresses specified in this Agreement.
www.zain.com P.O.Box 940821 Amman 11194 Jordan -Phone 96265803000 - Fax :96265829114