Are you looking for a network management solution to manage your IP telephony and unified communications infrastructure? In this session, you’ll learn about the key challenges and explore use cases of how the HP solution can help you across the IP telephony lifecycle. This detailed technical session will show you how HP Network Node Manager i with ClarusIPC Plus+ enables you to monitor and troubleshoot IP telephony and unified communications issues, service performance, change detection, and proactive testing to ensure impeccable service availability of network, voice, and unified communications services for your business users.

1. Managing IP Telephony and Unified
communications as a Business Service
Kenneth Gott, Product Marketing Manager, HP Software
Gurmeet Lamba, SVP, Engineering, Clarus Systems
1 ©2010 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice

2. Business Service Management
‘… a methodology for monitoring and measuring information technology (IT)
services from a business perspective ….’
-Wikipedia
Voice is unique.
Can it be managed as a business service ?
Monitor the end user service experience: quality, performance ?
Monitor service availability – all features working ?
Detect problems proactively and reduced time to repair, meet SLA
commitments ?
Track deployed assets – inventory, configuration, compliance ?
Manage IT costs based on data driven measurements ?
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3. Managing ‘Voice’ as a Business Service
All the right pieces are in place …
 Integrated
Service Management Management
Convergence Technology
 Processes ITIL
IT & Voice Organization  Frameworks
Convergence  People
 Unified
Communication Apps Communications
Convergence (UC)
Voice and Data  VoIP
Convergence
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4. HP Software Automated Network Management
for IP Telephony
Enterprise IP
Network
Infrastructure
IP
Telephony
Service
IP Telephony
Infrastructure
iSPI IP Telephony/Clarus
Clarus IPC iSPI IP Telephony iSPI IP Telephony
IPC
Network Automation NNMi iSPI Performance iSPI NET
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Clarus IPC+ Use cases applicable
only for Cisco IP Telephony

5. HP Software Automated Network Management
for IP Telephony
End to End IP Telephony Monitoring
Change and Fault and Availability Performance Service
Configuration Management Management Testing/Diagnostics
• .IPT Service Change and • IPT Infrastructure • Voice Quality Monitoring • IPT Infrastructructure
configuration (Clarus IPC) Monitoring (iSPI IPT) (iSPI IPT) Triage and Diagnostics
• IPT Service/User • IP Telephony Service • IPT Traffic Analysis (iSPI (iSPI IPT)
Provisioning (Clarus IPC) health and availability IPT) • Active Testing- Nightly
• Network Change & (iSPI IPT) • Gateway Statistics (iSPI Health Check (Clarus
Configuration • Network Fault and IPT) IPC)
Management (HP NA) Availability (NNMi) • Service Performance & • On Demand Service
Reporting (iSPI IPT) Testing/Remote
• Service usage reporting Hand/Help Desk (Clarus
(iSPI IPT) IPC)
• Network performance • Network Infrastructure
metrics (iSPI Metrics) Triage and Diagnostic
(iSPI NET)
• Network Traffic Analysis
(iSPI Traffic)
• End to End Quality
Assurance (iSPI QA)
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Clarus IPC+ Use cases applicable
only for Cisco IP Telephony

6. IPT Solution 7.53 vs. IPT Solution 9.00
7.53 9.00
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7. Business Use Cases
Performance Monitoring
Problem Management
Asset Management
Service Availability
IT Cost Management
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8. Managing IP Telephony & UC
as a Business Service
End User Service Focused, Data Driven, Domain Specific Tools/Technology
-MOS / QOS
Performance Monitoring -Peak Call Volume
•Measure service performance and drill down analytics -Server/Network Capacity Utilization
Problem Management -Incident details: signaling, failure
codes, configuration changes …
•Debug incident & regression test - reduce MTTR
-Co-relation: Servers, N/W, CDR
Asset Management -Phones, gateways inventory
•Reporting on assets, configuration, compliance -Detailed Configuration
-Changes to Configuration
Service Availability
-Phone Registration Status
•Proactive notification of user impacting service outages -Call Permissions (eg I18n)
-Call routing: inter/intra branch …
IT Cost Management
•Resource optimization. IT Automation, Tools consistency
-Trunk / Gateway Utilization
across IT skill sets -Under-Utilized Phones
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9. Performance Monitoring
Voice quality monitoring (QoS/MoS)
– Challenge encountered:
− Dial-tone is there, Call is established but
voice is not clear/broken between the two IP
phones
– Solution:
− LowQoS call incidents gets generated (even
before the user could actually call the
support) – one from each side of the call
− Launching the voice path between the two
phones/extensions, helps in troubleshooting
the issue; by letting the user know network
path (through which voice travels) between
two phones
− User can also launch the QA reports of
RTT/Jitter/MOS etc between the voice path
of the phones to understand the path health
− Metric SPI path health report can also be
launched to observe the ifUtil and etc
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10. Performance Monitoring
Analyze the overall heat in the VoIP network
– Challenge
encountered:
− User wants to
analyze the number
of calls and their
duration for a period
of one week
– Solution:
− Launch the Cisco
CDR Heat chart
report to see the
behaviour of overall
VoIP network
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11. Problem Management
End User Reports Issue: ClarusIPC® Help
Desk
– Challenges
encountered:
− End user complains phone is not
working properly
− It is difficult to know if the phone
configuration is proper or the
source of the problem
– Solution:
− Select the phone in NNMi phone
inventory.
− Launch Clarus Help Desk
− Compare the Trouble phone
configuration against a Reference
phone (or previous version)
− View any discrepancies between
and correct
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12. Problem Management
End User Reports Issue: ClarusIPC®
Remote Phone Control
– Challenges encountered:
− Remote user reports phone problem and it is
costly and time consuming to dispatch an
engineer to his location
− End user is not available to help troubleshoot
problem
– Solution:
− Select the phone in NNMi phone inventory.
− Launch Clarus Remote Hands
− Replicate the reported problem using their
phone
− Once fixed, remotely verify
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13. Problem Management
Unable to Place a Call Across Sites
– Challenge
Encountered:
− User in California (Head-
quarters) can not call a user
in Texas (branch office)
• Solution:
− Incident for GK-controlled ICT
registration state change
− Drill down to the incident and
the ICT shows that H.323
endpoints (call managers)
have a count of 0 for the
controlling gatekeeper (GK)
device
− Hence, no remote site
connectivity
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14. Asset Management
Accurate count/configuration of Devices:
ClarusIPC® Configuration Management
– Challenges
encountered:
− System configuration changes over
time and no one is keeping track ?
− Need accurate ‘as built’
documentation of IP Telephony
deployment
– Solution:
− Alert in NNMi flags non-compliant
change to configuration: routing,
phones, enterprise parameters …
− Link leads to ClarusIPC dashboard
showing details including before /
after.
− Automatic reporting archives daily
device counts, distribution and
detailed configuration
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15. Asset Management
User Needs to Keep Track of his Voice
Gateways
– Challenge
Encountered:
− User wishes to know all
the available Cisco voice
gateways and their
associated call servers
– Solution:
− Cisco Voice gateway
inventory and details
forms showing Voice
interfaces and their
channels
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16. Service Availability
Early Morning Fire Fighting: ClarusIPC®
Nightly Health Check Testing
– Challenges encountered:
− Voice service outages are occurring in
the morning when users first arrive at
the office.
– Solution:
− Execute Automated Testing: Nightly, off-
hours service availability validation to
proactively detect end-user impacting
problems before it’s too late.
• Make/receive calls
• Voice mail access
• Conference Bridges
• Phone features like Call park,
transfer, hold ….
− NNMi shows alerts if tests fail
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17. Service Availability
Make Sure My Call Controllers Are Always
up and Running?
– Challenge
Encountered:
− User wishes to know all the
available Cisco CMs,
CCMEs and SRST routers.
– Analysis/Solution:
− Cisco Call controller
inventory shows all the
Cisco CM, SRST, and
CCME devices.
− It shows their corresponding
status, version and Cluster
IDs and associated IP
Phones.
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18. IT Cost Management
IT Manager Needs to Respond to
Tightening Budgets
– Challenges encountered:
− Am I over-provisioned and paying for
resources / licenses that are not being
utilized ?
− How can I utilize my IT staff more
efficiently ?
– Solution:
− Link from NNMi to ClarusIPC reports
gives views of under-utilized resources:
phones, gateways etc.
− ClarusIPC Help Desk and Remote Hands
enable Tier 1 IT staff to handle complex IP
Telephony problems.
− Automating all testing rather than sending
IT staff to remote sites using
NNMi/ClarusIPC.
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19. IT Cost Management
Huge Bill from the Service Provider: Gateway
Usage Optimization
– Challenges encountered:
− All my calls are routing through PSTN
gateway.
– Solution:
− An incident gets generated when a usage
state of the Ckt Switched iface changes
− Drill down to the incident takes you to the
Ckt Switch channels for the Ckt switch
interface
− Drill down to the voice gateway device
which shows you oper, reg and usage
state of the voice interfaces
− This usage state helps in knowing whether
optimal utilization of voice interfaces
happens in the network or not
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20. Yes, ‘Voice’ Is Unique ….. But It Can and
Should Be Managed as a Business Service
HP Software Automated Network
Management for
Service Management
Convergence
IP Telephony:
HP NNMi & ClarusIPC®
IT & Voice Organization
 Convergence
Performance Monitoring
Communication Apps
 Convergence Problem Management
Voice and Data Asset Management
 Convergence
Service Availability
IT Cost Management
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21. IPT Device Support - Cisco
Cisco Unified Communications Manager (Call Gatekeeper
Manager) All Cisco IOS routers that can run the
5.x, 6.x and 7.x Cisco H.323 Gatekeeper service with
Voice Gateway CISCO-GATEKEEPER-MIB.
Cisco 7500 Series Routers Voice Mail
Cisco 7200 Series Routers Unity 5.x or greater
Cisco 3800 Series Integrated Services Routers Cisco Call Manager Express (CCME)
Cisco 3700 Series Multiservice Access Routers All Cisco IOS routers that can run the
Cisco 3600 Series Multiservice Platforms CCME service.
Cisco 2800 Series Integrated Services Routers Survivable Remote Site Telephony (SRST)
Cisco 2600 Series Multiservice Platforms All Cisco IOS routers that can run the
Cisco 1800 Series Integrated Services Routers SRST service.
Cisco 1700 Series Modular Access Routers Intercluster IP Trunk
Cisco AS5800 Series Universal Gateways Gatekeeper controlled intercluster trunks
Cisco AS5400 Series Universal Gateways and non- gatekeeper controlled intercluster
Cisco AS5300 Series Universal Gateways trunks.
Cisco VG200 Series Gateways
Cisco VG 224 and Cisco VG 248
IP Phone
Supports IP phones running on the SIP and SCCP (or
Skinny) protocols. Supports Cisco IP Communicator
Soft Phones.
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22. IPT Device Support - Avaya
Avaya Communication Manager
Supports Communication Manager software/Firmware version 4.x/5.x on the
following servers : s87xx , s85xx, s84xx, & s83xx
Avaya Local Survivable Processor
Supports Communication Manager software/Firmware version 4.x/5.x on the
following servers :s8500 & s8300
H.248 Media Gateways
Supports Communication Manager software/Firmware version 4.x/5.x on the
following media gateways:G250, G350, G450, & G700
Port Network Media Gateway
Supports Communication Manager software/Firmware version 4.x/5.x on the
following port network media gateway:G650
IP Phones
Communication Manager software/Firmware 4.x/5.x compliant IP phones.
The supported protocols include SIP and H.323.
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23. IPT Device Support - Nortel
Nortel Communication Server
Nortel Communication Server 1000E
Nortel Communication Server 1000M
Nortel Communication Server 1000S.
Nortel Call Server
Models running the software version 5.x
Signaling Server
Models running the software version 5.x
Media Gateways
Media Gateway Controller Card (MGC) with DSP daughter boards, Media
Card (MC), Voice Gateway Media Card (VGMC); MC 32 and MC 32S cards are
supported in the MC or VGMC category
IP Phones
NORTEL IP PHONE 2001
NORTEL IP PHONE 2002
NORTEL IP PHONE 2004
NORTEL IP PHONE 2007
NORTEL IP PHONE 2033
NORTEL IP PHONE 1110
NORTEL IP PHONE 1140E
NORTEL IP SOFTPHONE 2050
MULTIMEDIA CLIENT
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24. Key Contacts/Resources
 AMS (New Jersey) NNMi Portal:
Rich Caputo: NMC VC Lead / FSM www.hp.com/go/nnmi
richard.caputo@hp.com NMC Sales Portal:
 APJ (Australia) http://h20229.www2.hp.com/sales/protect
Damian Maxwell: NMC VC Lead ed/portfolio/centers/network-management-
damian.maxwell@hp.com center/index.html
 EMEA (Germany) NMC Blog:
Helmuth Langenheim: NMC VC Lead www.hp.com/go/nnmblog
Helmuth.langenheim@hp.com HP Customer Reference Program
 APJ(Japan) http://reference2win.corp.hp.com/Default.a
spx
Toshiuki Sasaki
Toshiuki.sasaki@hp.com
 Product Manager (India)
Anil A. Kuriakose
aak@hp.com
 Clarus Systems
Member of HP Enterprise Management Alliance Program
 Contact: sales@clarussytems.com
 NNMi–ClarusIPC Portal:
http://h20229.www2.hp.com/partner/isv/ClarusSystems_
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prod1.jsp

25. Q&A
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26. To learn more on this topic, and to connect with your peers after
the conference, visit the HP Software Solutions Community:
www.hp.com/go/swcommunity
26 ©2010 Hewlett-Packard Development Company, L.P.

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