Chapter 7 customer service whole new Chapter 7 presenting the product and product knowledge St2 discussion day 2_edited 36 Students voice presentation 33accomadation case study combined 33good producing and servicing combined 33 direct competitionslidescombined Leveraging on ict in el 2010 final version 8 august 2010
Chapter 8 communication methods draft 2
Chapter 8 different methods of communication2
Chapter 8 communication part b
Chapter 8 effective speaking n listening
Chapter 7 presenting the product and product knowledge
