How to "X-ray" Your Business Organization

Measure your Organization Performance
with our best selling ACI-Xray Program!
For BUSINESS Organizations $250
Copyright © 2001 - 2016 AfCI LLC All Rights Reserved - Applicable Trademarks are Registered

How the ACI-Xray Process Works:
 Step 1 – Create a list of people you want to participate in the ACI-Xray
survey. (Try for 50% or more of your workforce)
 Step 2 – Allocate your list of people into four groups:
1. Leadership – 2 or more senior managers
2. Customer – 2 or more from sales, or customer support
3. Operations – 4 or more who are managers of products, services,
administration, projects, quality and risks.
4. Workforce – 2 or more HR managers
 When your four groups are ready, we will send four (4) survey links; one
for each of the four groups. You email the links to people in each group.
 The four groups of people each answer a survey with 40 questions. When
finished they SUBMIT and the data are captured in the web survey
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What does your business or nonprofit
organization performance look like
today?
Return to Contents Page

Example 2 – Low
Performance Org.
A low performance
organization has
poor to marginal
results in all of the
blocks shown in this
Dashboard.
Notice the summary
score at the top
block is about 52%
of 100%.
If this dashboard
looks like your
organization then
you should consider
our HPO21
Program.
Does this organization look similar to what you think your organization
results would appear in this Results Excellence Dashboard?

HPO21 Institute™ - Creators of High Performance Organizations
PROPRIETARY CONFIDENTIAL INFORMATION Copyright © 2015-2016 AfCI LLC All Rights Reserved www.hpo21institute.com
The Organization Performance Assessment is a HPO21™ tool named ACI-Xray.
The ACI-Xray measures the current performance of the organization in sixteen areas
associated with the organization's Leadership, Customer, Operations Excellence and
Workforce Excellence. (High Performance = Green; marginal = Yellow; low = Red)
ACI-Xray - Organization Assessment
ACI-Xray (before assessment) ACI-Xray (after assessment)

“The ACI-Xray program was created by the
HPO21 Institute, using the Baldrige
Framework and other performance boosting
standards and practices.”
“The ACI-Xray program assessment it the
first step in creating a High Performance
Organization (HPO).”
“Greetings. I am your Tour Guide”

“Let’s start our tour with the bottom level,
which we call Workforce Excellence.”
“Workforce Excellence contains measures of
workforce satisfaction, capability, key
supplier and workforce performance.”
Workforce Excellence
Performance Areas:
Workforce Satisfaction/Engagement
Workforce Capability/Capacity
Key Supplier/Partner Performance
Workforce Performance

ACI-Xray – Workforce Capability
Example rating and narratives for this results group

ACI-Xray – Workforce Performance

ACI-Xray – Process Management

ACI-Xray – Administration Management

“Let’s move up to the third level, which we
call Customer Excellence.”
“Customers Excellence contains measures of
program outputs (products/services), program
outcomes, key stakeholders satisfaction and
customer satisfaction.”
Customer Excellence
Performance Areas:
Program Outputs (products/services)
Program Outcomes
Key Stakeholders Satisfaction
Customer Satisfaction

ACI-Xray – Program Outcomes (impact)

ACI-Xray – Customers Satisfaction

ACI-Xray – Financial Performance

ACI-Xray – Strategy Align/Accomplish

“We are finished with the ACI-Xray of our
Sports Facility example.”
“As shown here, our Sports Facility is
operating at a low performance level.:
“A high performance organization is mostly
green with a few yellow blocks.”
ACI-Xray Assessment
Measures four levels:
 Leadership Excellence
 Customer Excellence
 Operations Excellence
 Workforce Excellence

ACI-Xray Price, Schedule and
Outside Assistance

How does the ACI-Xray Process Work?
 Step 1 – Create a list of people you want to participate in the ACI-Xray
survey. (Try for 50% or more of your workforce)
 Step 2 – Allocate your list of people into four groups:
1. Leadership – 2 or more senior managers
2. Customer – 2 or more from sales, or customer support
3. Operations – 4 or more who are managers of products, services,
administration, projects, quality and risks.
4. Workforce – 2 or more HR managers
 When your four groups are ready, we will send four (4) survey links; one
for each of the four groups. You email the links to people in each group.
 The four groups of people each answer a survey with 40 questions. When
finished they SUBMIT and the data are captured in the web survey

Measure your Organization Performance
with our best selling ACI-Xray Program!
For BUSINESS Organizations

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How to "X-ray" Your Business Organization

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How to "X-ray" Your Business Organization