Idi Hillal Kangoo

Saudi Arabia Saudi Arabia

Performance Coach at Freelencer

Human Resources / Recruitment

Dedicated IT service delivery manager with 14 years in IT and 5 years of experience in IT Service Delivery and Application maintenance services. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations. Particularly interested in IT service delivery and IT support management. Specialties: IT Service Delivery Manager ,Customer Service Management IT division Manager,ICT Manager, IT Manager,ITIL Specialist : Expereince in developing risk mitigation plans, contingency plans, migration procedures, PKIs, SLAs and various performance reports. To manage the IT department include staff appraisals, disciplining, ...