Emotional intelligence Intro slides


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  • You are not going to be an emotional wreck at the end of this session, although I will probably be! [ref. emotional exhaustion]We are hopefully going to learn by having some fun! (“enhanced learning” in T&D speak!) We are going to watch some funny, YouTube clips which will help us learn. I have some interesting guest speakers for you to meet…You are not going to be an emotional wreck at the end of this session, although I will probably be! I will try to keep the boring slides to a minimum…If you try to get involved in the class, you will to be more aware of how your emotions and those of others, impact on your wellbeing and satisfaction at work. You will be introduced to a psychometric exam, which will help you identify your preferred emotional approach to the World
  • It is a very big field which includes NLP, Behavioural psychology, psychology, sociology, organisationalbehaviour – basically anything that involves using emotion when conciously/unconciously interacting with people.
  • But what is Success? It means different things to different people, fro some it is a status “Its important for me to be important”, for others salary, for others fruitful working and personal relationships
  • 66.2% of the total variance in performance is predicted byemotional intelligence.
  • Tell class to Suspend your feelings on your political views. Tell class background to clip.
  • Self Management – Self Control
  • Emotional intelligence Intro slides

    1. 1. An Introduction to Emotional Intelligence
    2. 2. ContentsA little bit about meA little bit more about the next two hoursA definition and why EI is importantPhysiological aspects of EIPsychological aspects of EIEI DevelopmentEI Assessment 2
    3. 3. A little bit about me.• My name is Desmond Williams, Executive Assistant to the COO - J1500436• Qualifications – BA (Honours) European Politics & Italian. – Post Graduate Degree in Human Resource Management – Graduate Member of the Chartered Institute of Personnel & Development – Certified Psychometric Assessor (Level A&B) – British Psychological Institute – Completed a 6 day ‘train the trainer’ course on Emotional Intelligence, whilst with HayGroup Management Consultants. – Currently finishing a Masters Degree in International Management, specialising in Healthcare Management.- More importantly, I have been working directly with people and emotions as a HR Consultant, HR Manager, and Interview coach for 12 years. 3
    4. 4. What’s going to happen in these 2 hours?• We will briefly introduce the concept of EI and its basic elements• You will learn how EI’s physiological nature influences behaviour in addition to its psychological.• You are hopefully going to learn from some interesting guest speakers and actors!• You will be tested on what you have learned about EI 4
    5. 5. A DefinitionThe term emotional intelligence was officially coined in 1990by Salovey and MayerEmotional Intelligence/Quotient is “the capacity forrecognizing our own feelings and those of others, formotivating ourselves, and for managing emotions well inourselves and in our relationships. Emotional intelligencedescribes abilities distinct from, but complementaryto, academic intelligence.”- Daniel Goleman (1998) 5
    6. 6. So what’s EI and why is it important?• Some research shows that IQ can help you to be successful to the extent of 20 percent only in life. The rest of 80 percent success depends on your EQ. 20% IQ 80% EQ 6
    7. 7. Fariselli, L. & Freedman, j. „Stress, EmotionalIntelligence and Performance in Healthcare‟ (2008) 7
    8. 8. Importance of EI to Organizations, too• 50% of work satisfaction is determined by the relationship a worker has with… his/her boss.• A large hospital reduced turnover of critical-care nurses from 65 to 15 percent within 18 months of instituting an emotional intelligence screening assessment. (http://jamesdambrosio.com/2011/01/31/evidence-suggests-emotional-intelligence-increases- productivity/)• EI is a prerequisite for effective leadership across borders. – Requires a high level of self-mastery and people skills; ability to put yourself into the positions of others. 8
    9. 9. Where we want to be…the GoalEQ/EI refers to emotional management skills which provide competence tobalance emotions and reason, so as to maximize long term effectiveness &happiness. Thinking Feeling Part Part EQ 9
    10. 10. TWO VIEW POINTS ABOUT EQTraditionalists High performerssay that emotions say that emotionsDistract us Motivate usIncrease our Increase our confidence vulnerability Speed our analysisCloud our judgment Build trustInhibit free flow of data Provide vital feedbackMust be controlled Must be managed 10
    11. 11. Is EI something new?No…it has always been there…we just have been better atdefining it… “That man is disciplined and happy who can prevail over the turmoil that springs from desire and anger, here on earth …” Hindu text Bhagavad- Gita, 1000 B.C.EThere are TWO dimensions of emotions:Physiological side: ‘Emotion’ is a complex state of humanmind, involving bodily changes of widespread character such asbreathing, pounding heart, flushed face, sweating palms, pulserate, gland secretions, etc.Psychological side, a state of excitement or perturbation markedby strong feelings. 11
    12. 12. Physiology & Emotion
    13. 13. Why are we spending time on this?• Its important to understand how our brains process basic and higher level emotions.• This will increase your awareness of why we react the way we sometimes do.• Emotion and your body have a big relationship! 13
    14. 14. To Get at Emotion, Go Deep... http://www.youtube.com/watch?v=- hoo_dIOP8k&list=PL178CA240E1F56721 &index=7&feature=plpp_video - Goleman video 55mins (Authors@Google: Daniel Goleman) The Amygdala is deep within the most elemental parts of the brain.The main purpose of the innermostpart of the brain is survival – The “fight or flight response” 14
    15. 15. An Amygdala Hijack in Action! • For example: – WRITING AN ANGRY EMAIL IN “CAPS”…AND THEN SENDING IT! – http://www.youtube.c om/watch?v=qXY4wnr vUOI 15
    16. 16. Therefore…Basic Emotions--presumed to be hard wired and physiologically distinctive • Joy • Surprise • Sadness • Anger • Disgust • Fear • Empathy (Not necessarily) 16
    17. 17. …therefore, emotion has an evolutionary basis… – but basic emotions can overwhelm rational thinking… 17
    18. 18. High Stress Context • A hospital can at times be a complex and stressful environment where interpersonal interactions to both patients and staff are of paramount importance. Some people thrive on this (e.g. some ER), some are overwhelmed by it. • EI mitigates the effects of stress. Fariselli, L. & Freedman, j. ‘Stress, Emotional Intelligence and Performance in Healthcare’ (2008) • Both Physiological & Psychological aspects at work here. 18Source: Six Seconds (www.6seconds.org)
    19. 19. The Psychological side of Emotion The 4 Components of EI1. Self Awareness2. Self Management3. Social Awareness4. Relationship Managementhttp://www.youtube.com/watch?v=zVxdUqLJT6s&list=PL178CA240E1F56721&index=33&feature=plpp_video - Emotional IntelligencePart 1 8 minutes 19
    20. 20. 20
    21. 21. The 4 Components of EI1. emotional awareness2. accurate self assessment3. self-confidence• The inability to notice our true feelings leaves us at their mercy.• People with greater certainty about their feelings are better pilots of their lives• Have a surer sense about how they feel about personal decisions. Self- Awareness 21
    22. 22. The 4 Components of EIhttp://www.youtube.com/watch?v=bQ3HZ6DFFrM&list=PL178CA240E1F56721&index=22&feature=plpp_video – Universe and selfawareness 1.30 minshttp://www.youtube.com/watch?v=0KhawDYJ9Eg&noredirectAccurate Self Assessment 3.06 mins• Kolbe & Unique ability later Self- Awareness 22
    23. 23. The 4 Components of EI http://www.youtube.com/watch?v=u3k7lykTWTk&list=PL178C A240E1F56721&index=8&feature=plpp_video -Seinfeld Self Managementself controltrustworthinessconscientiousnessadaptabilityinnovationWithin psychology, Locus of Control is considered to be an importantaspect of personality What is “Locus of Control?” Self Management 23
    24. 24. The 4 Components of EI http://www.youtube.com/watch?v=NGVSIkEi3mM&list=PL1 78CA240E1F56721&index=23&feature=plpp_video - Standing too close – cultural aspect? Empathy Organisational Awareness Service OrientationSocialAwareness 24
    25. 25. The 4 Components of EI empathy service orientation developing others leveraging diversity political awarenesshttp://www.youtube.com/watch?v=ntGROLuMq5M&feature=relmfu&noredirect=1 Emotional Intelligence – Part 2 6.31mins Relationship Management 25
    26. 26. Reference: Freshman and Rubino (2004) 26
    27. 27. Which elements of EI are being displayed here?http://www.youtube.com/watch?v=8BBEXB1Wf9c&list=PL178CA240E1F56721&index=35&feature=plpp_video - Obama & “Romnesia”http://www.youtube.com/watch?v=8uSyvw5RR28 – Nurse non-display/display 27
    28. 28. What types of EI are being displayed here?• Obama, highlighting Romney’s tendency to change his position on various policies.• How does he relate this to the his audience?Romnesia – What EI is happening here?http://www.youtube.com/watch?v=8BBEXB1Wf9cPatient requesting helphttp://www.youtube.com/watch?v=8uSyvw5RR28 – Nursenon-display/display 28
    29. 29. What EI trait/traits are not being shown here… 29
    30. 30. Emotional development
    31. 31. The development of EI• A genetic contribution • Poor ability to read is likely others’ emotion may• They are not destiny lead to the (timidity) development of poor• Early expression of social skills. emotion by parents helps learning• Early abuse hinders learning 31
    32. 32. Value of taking time for self- awareness requires abilities• to recognize appropriate body cues and emotions• to label cues and emotions accurately• to stay open to unpleasant as well as pleasant emotions• includes the capacity for experiencing and recognizing multiple and conflicting emotions 32
    33. 33. Using emotions to maximize intellectual processing and decision making• Self Awareness is the foundation for EI development in everybody• “Gut feeling” can be used to effectively guide decisions- a neurological understanding of how unconscious and conscious gut feelings guide decisions, e.g., when prioritizing, emotions help move the decisions.• Harness emotions to promote or hinder motivation. (Anxiety, hostility, sadness) 33
    34. 34. Developing empathy• Empathy is a feeling different from sympathy. When one is sympathetic, one implies pity but maintains distance from another person’s feelings. Empathy is more a sense that one can truly understand or imagine the depth of another person’s feelings. It implies feeling with a person, rather than feeling sorry for a person.• Empathy is a translation of the German term Einfühlung, meaning to feel at one with. It implies sharing the load, or “walking a mile in someone else’s shoes,” in order to appropriately understand that person’s perspective.• In research on married couples, empathy appears to include matching the physiological changes of the other person. social awareness 34
    35. 35. Developing empathy links to • Greater emotional stability • Greater interpersonal sensitivity • Greater affiliation. Developing empathy 35
    36. 36. The danger of the nice personality • Have you ever met a nice person, but the “ alarm bells have gone off?” • Charisma draws in but not always to desired ends, e.g., Hitler, Jim Jones. • Empathy can be faked; so can other emotions. 36
    37. 37. The art of social relationships-- managing emotions in others• To excel at people skills means having and using the competencies to be an effective friend, negotiator, and leader. One should be able to guide an interaction, inspire others, make others comfortable in social situations, and influence and persuade others. social skills 37
    38. 38. The subtle and complex abilities which underlie people skills• Being attuned to others’ emotions• Promoting comfort in others through the proper use of display rules• Using own emotional display to establish a sense of rapport 38
    39. 39. Emotion related dysfunction• all or nothing thinking• overgeneralization • Impacts on physical health• excessive worrying – cardiovascular disease• worrying as magical thinking – progression of diabetes• disqualifying the position – progression of cancer• jumping to negative – onset of hypertension conclusions – Stress related illness• “should” statements• labeling & mislabeling • Impacts on relationships• personalization • Impacts on mental health• stonewalling• criticism; contempt 39
    40. 40. What EI trait/traits are not being shown here… 40
    41. 41. What is this EI Cluster and trait is this guy displaying? 41
    42. 42. There are instruments to measure EI...• Take time for mindfulness• Recognize and name emotions• ID the causes of feelings• Differentiate having the emotion and doing something about it• Learn optimism to challenge distortion• Learn distraction techniques• Listen to voice of experience• Develop Listening skills• Reuven’s Bar-on EQi 42
    43. 43. My “Unique Ability” exercise• This is a Self Awareness exercise• Based on the principle that you are particularly skilled at something that adds value to both your professional (current or future) and personal life.• “Delegation is the key to Management” – its not outsourcing your job!• Trends emerge, these are the areas to reflect on, discuss with close friends/relatives. 43
    44. 44. Don’t forget…”The Goal” FeelingThinking Part PartEmotional Intelligence 44
    45. 45. Gender Differences & Body Language Recommended Reading 45
    46. 46. Recommended EI Journal Articles• Habib, S, Riaz, M, & Akram, M 2012, Emotional Intelligence as Predictor of Life Satisfaction among Nurses: Mediating Role of Spiritual Wellness, FWU Journal Of Social Sciences, 6, 1, pp. 73-78, Academic Search Complete, EBSCOhost, viewed 25 September 2012.• Heffernan, M, Griffin, M, McNulty, S, & Fitzpatrick, J 2010, Self-compassion and emotional intelligence in nurses, International Journal Of Nursing Practice, 16, 4, pp. 366-373, CINAHL Plus, EBSCOhost, viewed 25 September 2012.• Batool, S, & Khalid, R 2009, LOW EMOTIONAL INTELLIGENCE: A RISK FACTOR FOR DEPRESSION, Journal Of Pakistan Psychiatric Society, 6, 2, pp. 65-72, Academic Search Complete, EBSCOhost, viewed 25 September 2012.• Freshman, B, & Rubino, L 2004, Emotional Intelligence Skills for Maintaining Social Networks in Healthcare Organizations, Hospital Topics, 82, pp. 2-9, British Library Document Supply Centre Inside Serials & Conference Proceedings, EBSCOhost, viewed 25 September 2012.• Cadman, C. and Brewer, J. (2001), Emotional intelligence: a vital prerequisite for recruitment in nursing. Journal of Nursing Management, 9: 321–324. 46
    47. 47. The training “Warm Glow” Effect. Unlearn old habits 47
    48. 48. If we have more time…http://www.youtube.com/watch?v=-hoo_dIOP8k&list=PL178CA240E1F56721&index=7&feature=plpp_video - Goleman video 55mins(Authors@Google: Daniel Goleman)http://www.youtube.com/watch?v=RrUQTq35R3A&list=PL178CA240E1F56721&index=1&feature=plpp_video Emotional Intelligence –Medical Overview 48