surgeon and challenges presented at IAGES Raipur 2018
1. 10 February 2018 IAGES Raipur M G Bhat
Consultant Surgeon
Manipal Hospital
Apollo Spectra Hospital, Koramangala
Bangalore, India
Greetings From…
Dr. M G Bhat
MS, FRCS(England & Edinburgh),
FICS, DMLE (Law), DMIRCSEd (Informatics)
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3. M G Bhat 310 February 2018 IAGES Raipur
SURGEON
Future
• Regulation
• Universal Health
Violence
Legal Issues
Corruption
Media
• Very Different to elsewhere
• Public and Private
• Rich and Poor
• Customized Treatment
• Consider Affordability
• 70% in Private
4. M G Bhat 410 February 2018 IAGES Raipur
Changing with times…
Doctor….Next Only to God …(NOTG)
From NOTGto Friend ..Philosopher…and Guide
Respectable Professional
Service Provider
to Health Consumer (Business)
5. Patient and Doctor
M G Bhat 510 February 2018 IAGES Raipur
The Public is losing their TRUST in us.
They see us as money minded.
They feel we don’t listen to their concerns anymore
and don’t Bother about their needs.
6. 10 February 2018 IAGES Raipur M G Bhat 6
• Human Relationship
Patient and Doctor
Communication
• Is the key for successful Practice
• Good Relationship
• Avoids all Problems
7. Case: 1 - An Honest Truth :
M G Bhat
62/F - Underwent Hysterectomy
and Incisional Hernia Repair
Dealing with Complications
Tell the truth to patient: No hiding facts
Walls have ears!
10 February 2018 IAGES Raipur 7
Patients will understand an honest mistake
if the doctor tells the truth
8. Negligence
• Low Standard of Care Causing Harm to Patient
• Misrepresenting the skills they do not have
• Failure to act in time
• Indifferent handling of case
• Not Seeking Expert Help in time
• Poor documentation and Communication
A mistake by a medical practitioner, which a
reasonably competent doctor would not have
done is NEGLEGENCE
9. 10 February 2018 IAGES Raipur M G Bhat 9
Communication
• Clear and make patient
and other members understand
• Regular Continuity communication
to the same group
• Remember most times they have
Not understood! So, document your
discussion points
• Never get Angry!
10. M G Bhat
Case: 3:
• Cancer
• Lose Talk by Colleagues
10 February 2018 IAGES Raipur 10
• 23/F with Liver Abscess
• Haemangioma-
11. 10 February 2018 IAGES Raipur M G Bhat 11
Communication 1 c
Patient- Doctor Relationship
Poor co ordination amongst doctors
Case 2 : 87/M with Recurrent Cholangitis
12. M G Bhat10 February 2018 IAGES Raipur
1. Prove Not Negligent
2. Be involved and proactive
3. Prepare well.
4. Help the lawyers
5. Have Supporting Evidence
6. Pick a good and committed lawyer
7. Be confident and sure
Dealing with Courts and
Medical Council
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13. 10 February 2018 IAGES Raipur M G Bhat 13
Dealing with Complications and
Colleagues
Cases: Dealing with Others Complications
14. M G Bhat 14
Facts to Remember….
• In Problem Cases Get
a Colleague involved
•Sympathize with patient and help
• Lack of Communication
reason for Litigation
10 February 2018 IAGES Raipur
15. Documentation
M G Bhat 1510 February 2018 IAGES Raipur
• Clear and Legible
• All facts
• No Later Corrections!
• Documentation - is our responsibility
• OPD Notes ?
16. Informed Consent
M G Bhat
The Value of consent is realised
only when there is legal scrutiny
Is the most important document
in Surgical Practice
10 February 2018 IAGES Raipur
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17. M G Bhat 17
Consent ….Contents - 2
• Documented in Legible way
• Make them Understand
• Signature by patient
• Signature by Witness ( Relation)
• Signature by Doctor
• No Corrections
10 February 2018 IAGES Raipur
18. M G Bhat
Consent & Documentation
Gross Medical Negligence
&
Punishable
10 February 2018 IAGES Raipur
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19. 10 February 2018 IAGES Raipur M G Bhat 19
• Bristol Cardiac Surgery Scandal
20. Violence
M G Bhat 2010 February 2018 IAGES Raipur
• Anxious Relations
• Aggression
• Lack of Trust
• Unhappy with the Treatment
• Financial Burden
• Mob Mentality
21. M G Bhat 2110 February 2018 IAGES Raipur
Violence
• Anticipate & Be Prepared
• Inform Admin and Police
• Calmness
• Discussion & Explain
• Be involved and Sympathetic
• Assist them
• Safety of Doctors
• Doctors are at the receiving end of this
growing menace. (usually the Junior Doctors)
22. M G Bhat 2210 February 2018 IAGES Raipur
Behavior in the wards
• Nurses and Doctors talking Loud
• Laughing and fun in ward
• Discussion in front of the patient
• Discussions outside the room and
patient able to listen
•Doctor and Doctor
•Doctor and Patients
•Doctor and Nurse
•Doctor and Admin
23. M G Bhat 2310 February 2018 IAGES Raipur
Professional Fee
• Uniformity of Fee
• Unreasonable Charges
24. Corruption
M G Bhat 2410 February 2018 IAGES Raipur
• Targets Driven Unethical Practice
• Industry & Pharmacy Benefits
• Benefits for Referrals
(Hospital, Doctors, Labs)
26. M G Bhat 2610 February 2018 IAGES Raipur
• On Starting Practice
• On Change of Type of Practice
• On Changing Address
• On Temporary Absence
• On Resumption of Practice
• On Succeeding to another Practice
• Public Declaration of Charges
Advertisements & Doctors
27. Media both Positive and Negative
M G Bhat 2710 February 2018 IAGES Raipur
• Effective use of media
• Internet, Social media etc
• Also can be harmful & Damaging
28. M G Bhat 2810 February 2018 IAGES Raipur
Publishing and Presentations
• Scientific Presentations
• Media Presentations
• Plagiarism ?
29. M G Bhat 2910 February 2018 IAGES Raipur
What is our reality?
• No Audit
• MCI - Not Effective
• Associations - No Authority
• No Governance
• No Uniformity in Care
• Health Care Regulation ? Self
• We have the Best & the Worst
30. M G Bhat 3010 February 2018 IAGES Raipur
Laws For Doctors (MCI)
• Patient-Doctor Relations –Negligence
• Sexual Misconduct
• Advertisements
• Incentives to get Patients
• Incentives from Labs and others
• Research and Benefits
• Pharma Gifts
31. M G Bhat 3110 February 2018 IAGES Raipur
Who regulates?
• Self
• MCI
• Health Authority
• Medical Universities
• Hospitals
• Associations
• Guidelines
33. 10 February
2018 IAGES
• Be a Good Doctor
• Good Human Relations
• Communicate well
• Honest and Sincere
• Accountable
• Knowledgeable
• Skilled
M G Bhat 33
Solutions
• Regulation
• Universal Healthcare
34. M G Bhat 3410 February 2018 IAGES Raipur
A Patient
• Patients are human beings with hopes and Fears
• In the Hospital, they are outside their normal place
• Their valuables and belongings are taken away
• They feel “miserable, scared, helpless
Francis W. Peabody. MD
In a 1927 lecture to Harvard Medical Students
35. M G Bhat 3510 February 2018 IAGES Raipur
Lord Moynihan of Leeds
An Operation
for surgeon is a days work
For the patient it is
a question of life or death
36. 10 February 2018 IAGES Raipur M G Bhat 36
1. Learn to Communicate
2. Patience with Patients and family
3. Spend time with ”sick” Patients
A Doctor needs some bad cases to mentally drain;
Increase the pressure on life and become Miserable
and Unhappy.
Time spent on dealing with the
Family is much more than the time spent in surgery etc.
Money Will not bring the happiness!
It is the success which brings glory and happiness
37. 10 February 2018 IAGES Raipur M G Bhat
Consultant Surgeon
Manipal Hospital & Apollo Spectra Hospital, Koramangala
Bangalore , India
Thank you…
Dr. M G Bhat
MS, FRCS(England & Edinburgh),
FICS, DMLE (Law), DMIRCSEd (Informatics)
37
drmgbhat@gmail.com
www.drmgbhat.com
www.bariatricsurgerybangalore.com
Editor's Notes
In my mind, the doctor-patient relationship is sancrosanct. There is no relationship where the bond of trust should be so strong, outside ofmatrimony. As physicians, patients rely on us to help them make life-savingdecisions. And we need patients to be honest with us so that we can give thehighest quality medical advice. Yet, there has been an erosion in thisrelationship over recent years. Doctors are no longer held in such highesteem as they were decades ago. Even our own Commander-in-Chief,President Obama, alluded to the fact that doctors have financial incentive todo more surgeries. The public is losing their trust in us. They see us asdriven for profit. They feel we don’t listen to their concerns anymore anddon’t care what they want or need..
Why has the public lost trust in doctors?
♦Third parties are often making decisions. For example, they dictatetheir own formularies, and we often have our hands tied as to whatmedications we can prescribe. I often have patients ask me for the
“strong Stuff.” They don’t realize that doctors are limited in prescribinghabits, and we are not withholding the Best medications. But, we arethe ones in direct contact with the patient.
♦Outlier doctors have been gaming the system. Most doctors truly putpatients’ care first, before profit. But, there are a few whoinappropriately use their medical degrees for profit. Just look at Dr. Oztrying to get rich promoting weight loss products with no provenbenefit. These doctors make us all look bad.
♦There are many mandates imposed on us that affect patient care.One example is meaningful use. Doctors now have to document manymetrics, inputting data into our EHR systems, in order to meetrequirements. Patients take this lack of eye-to-eye contact as a sign thatwe are more interested in their digital record than them. They feel weare no longer listening to them. They don’t realize that we don’t want tobe doing this. It has been opposed on us from on high, and we will bepenalized if we don’t.
♦HMO’s have greatly cut reimbursements to doctors. In order forpractices to stay afloat financially, we have to see more patients. Weneed to find more and more room to see these extra patients if wewant to stay afloat. Patients feel this and take it as an indication that weare pushing them through for profit and don’t care about them.
♦Media tends to portray doctors in a bad light. There are big storiesabout the pill mill doctors and those arrested for fraud or harassment.There are so many more amazing stories of heroic doctors around thanthe bad apples. But the press does not give them attention. Peoplerather see the bad than the good. This too tends to paint us all in anegative light.
Medical diseases are becoming more complex, and people are living longer.There has never been a time where patients need to trust their doctorsmore. All doctors need to remember their oath and put the patient back incenter focus. We all need to take a stand against those doctors who areabusing the system for their own gain. Patients need to learn that the vastmajority us care about our patients and have their best interests in mind.We all need to become a team again. Patients need to regain our trust, andour profession needs to re-establish its integrity.