Debojyoti De

Noida Area, India India

ITSM Consultant @ IBM (14 years experience in Service Management, CRM, CTI/IVR, ETL, Mentoring)

Technology / Software / Internet

Passionate about building teams and guide them operate independently. Mentor IBMers to become self-driven and effective. Adopter of social way of working - promoting IBM Connections internally in IBM. Agile enthusiast. 14 years of experience in various Information Technology domain : Application Configuration (Siebel) Data Warehousing (Informatica & DataStage) Telephony (Computer Telephony Integration, Interactive Voice Response) IT Service Integration & Management (Change, Release & Deployment, Knowledge Management, Configuration & Security Inventory Management, Service Activation & Deactivation, Incident/Problem, etc). Part of Service Integration and Management (SIAM) competency. Audit...