Customer Healthcare app Connect to your customer - Have the full customer profile and overview. - Know the history and see changes in your patients medical situation. - Find out immediately if your customers receive generic medicals instead of heal care products. - Relieve your service and support team by artificial intelligence and let the service bot to reply support cases.

1. Digital
Transformation

2. Page !2
Agenda
Services2
Project Methodology3
Go to Market4
Azure5
Power BI6
1 Acare Briefing / Demo
Customer Engagement7
Fellow Consulting AG8
References9
Cases10

3. Page
DIAGNOSIS
!3
From mobile-first to mobile as a catalyst for business
transformation
AWARENESS
TREATMENT
FULFILLMENT
COMPLIANCE
Epidemiology base model
50% 60%
50% 60%
20% 30%
20% 10%
180 216
2 2.5
Diagnosis Rate
Treatment Rate
Preference Share
Switch Rate
Yearly Days of Treatment
Drug Intake per Day
• Education & Awareness
• Among patients and doctors
• Increase Share of Scripts
among doctors
• Loyality program with
strong commercial
rationale for Pharmacists
• Adherence digital platform
• Education
• Connect Patient - Doctors
- Pharmacists
Diagnosis Rate
Treatment rate
Prescription
Preference
Switch Rate
Persistence
Adherence
!
!
!
!
!
"
Impact acare initiative
e.g. Dyslipidemia
Without acare With acare

4. Page !4
Abbott Benefits
Connect with your customer like never before!
• Have the full customer profile and overview.
• Know the history and see changes in your patients
medical situation.
• Find out immediately if your customers receive generic
medicals instead of original Abbott products.
• Relieve your service and support team by using acare´s
artificial intelligence and let the service bot to reply
support cases.

5. Page !5
Customer Benefits
Customer using acare will have three main benefits:
• Documentation and Export to Apple iHealth and
Google to be save in any situation.
• Ingestion reminders, even when traveling - time
differences no longer cause confusion!
• Documentation for travel documents when you fly
aboard.

6. Page !6
Let’s get started

7. Page !7
User profile
acare app stores all health relevant
information in the user profile and can
be adjusted to the current situation.
Characteristics like pace maker,
pregnancy, etc can be added just by
activation with one button.

8. Page !8
1. scan the barcode from your medication box
2. simply make a picture from the medication box
3. search for the medication name by text
4. use microphone for voice recognition
Fast, simple
and save
Add medication
Set up the medication list is easy. There are 4 possibles ways to add medications:

9. Page !9

10. Page !10
Medication found
Using one of the 4 search methods will
show a result list with all found medications
matching the users search request.
From the list it is easy to select a specific
medicine and set up personal taking
attributes like term, routine, time, etc.

11. Page !11

12. Page !12
Adjust Medication settings
As the health situation may change acare settings can be
adjusted as needed - fast and easy
stay flexible

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Notifications and Warnings
Always be on the safe side!
- set intake reminders
- set purchase reminders to not run out of stock
- receive warnings in case the app notice dosages too high

15. Page !15
Add
appointment
Diary allows to set own Appointments
like intake reminders, purchase reminder
or medical check ups.
No more missed Doctors appointment -
acare will throw a reminder.
All important health related appointments
are visible at one view.

16. Page !16
Add prescription
All prescriptions can be stored under the user
profile to have them available while traveling or
whenever there is need to show or document it.

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Leaflet
Complete Leaflet of all medications
is available in a clear and structured
overview.
No need to ask Google anymore for
taking details in case of lost leaflet.

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Text to Speech

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Problems?
If there are any question or support
needed the customer can always
connect with Abbott Support to ask
detailed questions about the
products.

20. Page !20
Emergency?
iHealth!
All data can be exported to Apple iHealth. I case of
any emergency all data is available via Apple iHeath
and accessible by emergency doctor.

21. Page !21
Add more user
Of course acare users can add additional profiles for
family members or other persons they care for.
Medications, prescriptions and also notifications can
be related to specific acare profiles.

22. Page !22
Demo Guide
Barcode Testing
Use this product for
text to voice
Photo search use neo-
angin

23. Page

24. ideate & architect
Value based planning
Strategy
Business case
Governance
Blueprint
implement
Interactive development
Development
Prototyping
Migration
Customization
Automation
integrate
Seamless integration
Hybrid infrastructures
Interfaces
Orchestration
Security
Privacy
operate
Automated operation
AppOps
SysOps
DevOps
SecOps
FinOps
Service

25. 4
Application,
construction
and
implementation
5
Evaluation
and
Monitoring
1
Evaluation of
Processes and
current structure
of the company
2
Suggestion for
improvement
and process
optimization
3 Application
design
together with the
client
These determine KPIs, reports
and other metrics, per user, in
order to monitor that the
progress is working as agreed
Weekly delivery of
developments for the end
user to operate and
request for changes. It is
IDEAL that the end user is
part of the process of
development and testing
we choose technologies and
reviews options with the client.
The client is part of the project
from the very beginning and
feedback is VITAL
Optimize a process with a
right combination of
technologies
Mapping processes to
Determine the starting
Point and the ‚Actual State‘
AGILE
Methodology

26. Page !26
Web thirdVoice secondMobile first
Go to Market

27. Page !27
Shrink & squeeze
Squeeze experiences
designed for the PC onto
small screens
Costumer experience
(CX) transformation
Win in your customers’ mobile
moments. Ethnographic research
and journey mapping uncover
consumer needs on the go. Mobile
services proactively engage
consumers based on their context.
From mobile-first to mobile as a catalyst for business
transformation
Mobile first
Enhance physical world
experience with mobile.
Create net new mobile
services
Business disruption
Mobile disrupts industries,
businesses and business models
- not just digital businesses.
?
Mobile
moment
Behavior
Situation
Emotions

28. Page !28
Database
AWS
BI
Compile
Train Build
Azure
Box 1 Box 2 Box 3
Machine
Learning

30. Page !30
Fellow Consulting AG
30
München
London
2009
Customer x-perience,
CRM & Mobile Apps

31. Page !31
Referenzen

32. THANKS!F e l l o w C o n s u l t i n g A G

33. Page !33
Fellow’s Customer Cases

34. For Coloplast, one of the largest european
Pharma companies, Fellow Consulting created
a CRM frontend to enable the sales
department to access all sales relevant data
across systems, independent form being in
the office or on go. Ranging from operationally
driving sales targets, visit reporting, order
management up to a management cockpit
with target performance analysis and trend
analysis, the processes and key performance
indicators are utilized worldwide.
CRM Offline client for Oracle,
Salesforce and SugarCRM
Coloplast

35. Fellow Consulting´s Order Bot is a branch- independent ordering
application which offers your costumers complete new and easy way
of ordering.
Available on each main messenger tool, like Facebook and Co. It
allows super fast ordering without signing in to any additional 3rd
party ordering tool. Just stay within your Facebook account and place
the order at your favorite restaurant or shop – without installing any
other app or remember logins or websites.
Fellow´s bots are available also for service and support. Customers
get immediate response on frequently asked questions while your
support team can focus on problem cases
Order Bot

36. For ECE, the Hamburg based market leader for
shopping centers and expert in commercial real
estates, Fellow Consulting developed mobile „Center
App“ for 37 of their Shopping Centers. The apps are
available for iOS and Android devices. Users can visit
their favorite Shopping Centers online and offline to get
the latest offers and news and also log into their
customer accounts directly from their mobile device.
ECE - Center Apps

37. Fellow´s Sales Planning tool is a tailored application for
Lavazza Coffee Company to help the Sales department
optimize the number and quality of customer visits.
Sales Reps are now able to do visit planning and
documentation being en route, can swiftly react on
cancelled appointments and plan the number of visits
based on customer value (based on Targets). They can
easily access all relevant customer data, no matter if
having an internet connection or not.
Additionally the Lavazza Chatbot was added to service
social media as well.
Lavazza

38. Over 100 projects in the CRM
area from small companies to
large enterprises.
2 %Automotive
5 %Betting, Gambling, Leisure & Travel
2 %
Building & Construction
14 %
eCommerce & Marketing
11 %
Energy
9 % Financial Service
4 % Food & Beverage
2 % Logistics
5 %
Manufacturing & Engineering
4 %
Public Sector5 %
Consumer Good, Retail, Fashion
14 %
Software & Service
5 %Training & Coaching
9 %Technology & Telecommunication
9 % Pharma & Medical, Life Science
Over 100 Projects in CRM

39. The customer life cycle for software and
consulting services for direct and indirect
customers was mainly managed within SAP, but
with its limited CRM functionalities.
For the following main purpose's the customer
implemented SugarCRM, integrated with SAP
for a better:
•transparency regarding customer relationships
and reporting on revenue split by direct /
indirect business or by country/region£
•capability on easy reporting and dashboards
•extendable / system supported process's due
to a flexible Plattform
•System side emailing and email archiving
•Marketing Campaigns
Case MVTec

43. Page !43
Fellow Consulting AG
Fellow Consulting AG
Anzinger Straße 21
85586 Poing
+49 176 21858214
+49 8121 79222-45
daniel.jordan@fellow-consulting.de
https://www.fellow-consulting.de