This document discusses the importance of providing excellent customer service at an auto body shop. It emphasizes that the shop's customers have families, patients, or students who rely on them and their vehicles. By keeping customers informed, delivering vehicles on time, and providing quality service and repairs, the shop allows its customers to focus on their responsibilities without worry and makes a positive difference in people's lives through its work.

2. Worthwhile
Work

3. You make a difference
in people’s lives

4. t’s not a core
CSI
It’s a ulture

5. Your Customer
Has a Family
That depends on their car

6. Your Customer
Has Patients
That depend on them

7. Your Customer
Has Students
That depend on them

8. You make a difference
in people’s lives

9. You keep your customers informed
So they don’t worry

10. You deliver their vehicle on time
So they can make plans

11. You deliver excellent quality & service
Because it’s who you are

12. You keep your promises
Because this is
Worthwhile Work

13. You make a difference
in people’s lives

14. Welcome to Cooks Collision.
How can I help you today?