Personal Information
Organization / Workplace
Mosman, Sydney, NSW Australia
Industry
Technology / Software / Internet
Website
www.congex.com
About
CONGEX Customer-facing business improvement solutions are focused on the key areas of Customer Interaction Management & the Digital Supply Chain and include market leading solutions like Eptica’s Web Customer Service suite with Email Response Management, Web Self-Service & Live Chat, all delivered in the Cloud. Our Digital Supply Chain practice delivers bespoke solutions for Digital B2B Engagement, Competitive Manufacturing, Master Data Management (MDM), Data Cleansing & Catalogue Management.
CONGEX addresses the Triple Challenge of improved Customer experience, lower cost to serve & increased sales conversion all through improving the quality, accessibility and use of enterprise knowle
Tags
customer service
email management
knowledge management
multi-channel
online retail
eservice
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