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O que é o coaching? Separar o trigo do joio!

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O que é o coaching? Separar o trigo do joio!

  1. 1. O que é o coaching? Separar o trigo do joio. Teresa OliveiraCoach certificada como ACC (Associate Certified Coach) pela ICF (International Coach Federation)
  2. 2. Alguns tipos de relações de ajuda• Tutor – Aluno ou assistente que apoia estudantes ou trainees dando-lhes instrução• Mentor – Sénior que dá conselhos e recomendações• Coach/Coacher – Facilitador que auxilia num processo individual de descoberta das próprias soluçõesTeresa Oliveira http://comunidades.ina.pt/
  3. 3. O que é o coaching?“Processo de desenvolvimento que envolve uma interacçãofocada e estruturada, e a utilização de estratégias, ferramentase técnicas apropriadas, para promover uma mudança desejadae sustentada em benefício do coachee e potencialmente deoutros agentes” T. Bachkirova, E. Cox, D.ClutterbuckTeresa Oliveira http://comunidades.ina.pt/
  4. 4. Coaching….. Uma nova moda com uma longa história “Não posso ensinar nada a uma pessoa. Só a posso fazer pensar.” Sócrates (469-399 AC)Teresa Oliveira http://comunidades.ina.pt/
  5. 5. Âmbito do Coaching Fonte: HannTipo de questões Nível de intervenção Formas de aprendizagem um para um• Expertise técnica Intervenções superficiais Conselho de peritos• Métodos de trabalho, O quê? gestão dos tempos, Por colegas Formação focus nos resultados on job• Comunicação e relação Como? Coaching Mentoring com outros• Sentimentos e perceções Por coaches profissionais Executive em relação aos outros coaching (inter-pessoal) Quem? Counselling• Motivos, conflitos e resistência interna (intra- Terapia pessoal) Intervenções profundas Teresa Oliveira http://comunidades.ina.pt/
  6. 6. Formas de Comunicação no Coaching Não diretividade Escutar Questionar Coaching Mentoring Clarificar Gerar ideias Dar conselhos Formar Dizer DiretividadeTeresa Oliveira http://comunidades.ina.pt/
  7. 7. Papéis no Coaching Coach • Regula o processo • Ajuda a delimitar o problema • Ajuda a descobrir soluções Coachee • Identifica o problema • Descobre a sua solução • Implementa a soluçãoTeresa Oliveira http://comunidades.ina.pt/
  8. 8. Fases do processo de coaching 1. Contrato (psicológico e escrito) 2. Recolha de dados (360º, instrumento comportamental) 3. Plano de desenvolvimento (necessidades, prioridades, objetivos)Teresa Oliveira http://comunidades.ina.pt/
  9. 9. Fases do processo de coaching 4. Sessões (um para um, telefone, prática, observação) 5. Resultados (feedback, próximos passos)Teresa Oliveira http://comunidades.ina.pt/
  10. 10. Duração comum de um processo 1. Contrato 5. Resultados • 10/12 meses • + - 10 sessões (1,5 h)Teresa Oliveira http://comunidades.ina.pt/
  11. 11. Coaching de equipas“intervenção de aprendizagem destinada a aumentar acapacidade colectiva e o desempenho de um grupo ouequipa, através da aplicação dos princípios da reflexãoassistida, análise e motivação para a mudança” D. ClutterbuckTeresa Oliveira http://comunidades.ina.pt/
  12. 12. Algumas questões a considerar no coaching de equipas Quais os nossos pontos fortes e os nossos pontos fracos actuais? Quais os desafios do nosso contexto? Como nos vemos daqui a X anos/meses? Quais os nossos valores? Qual vai ser o meu contributo?Teresa Oliveira http://comunidades.ina.pt/
  13. 13. Orientação para o cliente Exemplo1. Quais as nossas três prioridades na mudança?2. Sub-grupo Consensualizar as 3/4 prioridades3. Grupo alargado Consensualizar as 3/4 prioridadesCompromisso de acção Como iremos ser um exemplo? Como vamos agir enquanto responsáveis de Equipa: difundir a atitude junto dos colaboradores?Teresa Oliveira http://comunidades.ina.pt/
  14. 14. Questões? teresa.oliveira.04@gmail.comTeresa Oliveira http://comunidades.ina.pt/
  15. 15. Referências• E. Cox; T. Bachkirova; D. Clutterbuck, The complete handbook of coaching, Sage, 2010,• Erik de Hann, Relational coaching, John Wiley & Sons, 2008• Marylee Adams, Change your questions, change your life, Berrett-Koehler, 2009Teresa Oliveira http://comunidades.ina.pt/
  16. 16. OBRIGADO PELA SUA PARTICIPAÇÃO… Obrigado pela sua participação! Para sair da sessão, carregue sobre Exit:Teresa Oliveira http://comunidades.ina.pt/

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