13. 2015 was a year of continuous growth.
In terms of business lines,
• Academy and Life Care had a fruitful year with its sales 33% and EBIT 11% above the plan. The project in
cooperation with Shenzhen No.3 Vocational School and Shenzhen Trade Union will achieve 5.5 million
RMB revenue, a mark to step into Vocational Education market successfully for the first time in China.
• Mobility (Type Approval) made an annual revenue of 108 million RMB with an increase of 8.8% over 2014.
With a rapid development, the sales of Mobility Electrical increased remarkably, up to 65% over last year.
Its Automotive Electronics EMC Lab in Guangzhou obtained the accreditation from five well-known Auto
manufacturers, incl. Volkswagen, FAW China, etc., developing a market with broad prospects.
• For Rail, 2015 was a year where competition was at its peak. With a committed team, it achieved a good
revenue of 57.2 million RMB with a profit margin of 16.7%. The Independent Safety Assessment for Mid-
low Speed Maglev in Changsha was the very first Maglev project in China.
• Systems grew continuously. Its sales increased 22% over last year. With commitment, its Mobility team
prevailed the stagnant market and expanded the car-dealer services to new brands, achieving an annual
sales up to 32.8 million RMB and the part for the new clients BMW,VW China and GAC (Guangdong Auto
group) already reached 3.2 million RMB! The CSR traditional-business team also did great. With
outstanding audit quality, they made a sales record again by increasing 33% over 2014.
Review 2015
Mr. Yushun Wong
14. The supporting lines also made impressive achievements and contributions last year.
• In 2015, IT focused on continuous service improvement, e.g. establishing the 7x24
hotlines for core applications; upgrading to the latest technology to increase efficiency,
e.g. MPLS (Multiprotocol Label Switching ) upgrade & Wifi Standardization in Asia
Pacific; supporting business lines in technical part, e.g. working with E-Commerce team
of Systems for the projects like JD.com, Wechat office, etc.
• As for Government Relation, with their assistance last year, we obtained government
subsidies and won government procurement contracts, totally more than 5 million RMB.
What has to be mentioned here that, through years’ persistent communication with
CNCA, we finally broke the restriction of “export only”, and extended our service to GB
standards for the first time in China, opening a green channel for product business!
• Here, I’d like to express my deep gratitude to each and everyone of you:
It’s your work to make us feel the joy of harvest, experience the happiness of
innovation, and also boost the confidence of our development in future!
Review 2015
Mr. Yushun Wong
15. We live in an ever-changing era, with endless new concepts like Internet +, big data, P2P, etc.
“Behind the times“ is probably the biggest challenge we have to face. No matter how the
environment and market are changing, our feelings to TÜV, our trust to each other, our passion for
team work are always like unchanged melodies. During the period of “Global 2020 Strategy”, for
higher quality, more efficiency and sustainable development, in 2016, we shall focus on:
• Strengthening innovation and exploring new business areas while keeping a competitive edge
of the core business: e.g. Life Care business potential with cooperation partners for pilots in
Elderly Care; Systems’ rollout of Energy Management Systems (ISO 50001) in machinery,
petrochemical and automobile industries; extension of our service in the design phase of
vehicle with the combination engineering testing service together with type approval.
• Improving service quality, continuing to concentrate on customer needs/pain points and
exceeding their expectations with customized one-stop service and solution selling.
• Better cost control, esp. in subcontracting to third parties. The Loss Making Units will have to
implement all actions identified to turn them around in time.
• Enhance cooperation among business and supporting lines to promote overall business
development based on the considerable progress we made in 2015.
Outlook 2016
Mr. Yushun Wong
16. Embrace the year of 2016
Dear colleagues,
The Spring Festival of 2016 is just on
the corner, full of challenges and
opportunities waiting for us to embrace.
And I am confident that we’re ready!
2016, let’s start from the “NEW”!
Mr. Yushun Wong
18. 2015 Summary
2015 was a cheerful and fruitful year with sales growth of 33% and EBIT 11%
compared with the plan. We maintained the leadership in quality related training &
consulting serving advanced manufacturing industry led by automotive, and achieved
significant breakthrough in several new business development which lay down a solid
foundation for future sustainable business growth.
TOP 3 Annual Highlights
1. Audi’s CSMe (Comprehensive Service Management(extended) Project
achieved RMB2.15 million in 2015 and will expand in 2016. It is a successful
milestone for TUV Rheinland to enter the automotive after-sales market in
GC as a strong consulting service provider.
2. 345 PersCert (Personnel Certification) certificates were issued and 5 new
certificates were developed including EV Installation Technician for BMW,
SQE for ABB, Elder Care Professionals, etc.
3. Cooperation with Shenzhen No.3 Vocational School and Shenzhen Trade
Union achieved RMB1.5 million and will expand to 4 million in 2016 stepping
into Vocational Education market successfully for the first time in GC.
19. 2015 Events / Activities
Automotive Technical Training
to Vocational School Teachers
in TUV Rheinland Kunshan
Technical Training Centre
MoU Signing Ceremony with
Shenzhen No. 3 Vocational School
“Standard for Elderly Care
Professionals and SQS Service Quality
Standard” was launched together with
Systems and Cooperation Partner CEO
20. 2016 is a reborn year for the original “Training & Consulting” which is renamed as
“Academy & Life Care” (A&L). Our vision is to keep our customers' employees
MOTIVATED, QUALIFIED, and HEALTHY. We will focus on innovating traditional
products to stay competitive, up-lift our services from training to PersCert, empower
our offerings with iLMS (International learning management system) On-line training
platform and on-line booking machine, strengthen our competence in Automotive after-
sales and Supply chain solutions, and explore sustainable opportunities in TVET
(Technical Vocational Education and Training ) market. We will continue to investigate
into Life Care business potential with cooperation partners for pilots in Elderly Care with
CEO, Clinical Trial Talent Development with Paraxel Group, Industrial Psychology EAP
training with Shenzhen Trade union, etc.
Expansion of our service portfolio and sustainable growth of business are
contributed by each team member of A&L and support from other BLs in GC. Try
something that we have never done!
Learn hard, work hard and play hard!
Engage, Collaborate, and Win together in 2016!
2016 Outlook
21. Be capable of being a training consultant.
Find my Mr. Right.
Amethys Zhu, Assistant
Hope the very best to all my family members, esp. my little babe, to be born in March.
Hope my work is going smoothly and I get much more familiar with the business.
Hope my salary will be raised through hard work.
Michael Yao, Business Development Executive
More incoming orders for A&L, and more salary increase for us.
Lulu Zhang, Training Consultant
Our Wishes
Have nice achievement for Business. The more, the better.
Look forward to salary promotion, and bonus doubled.
Buy a car for my family.
Emily Wang, Training Consultant
22. Our business grows in a healthy way and our team is happy.
Qimei Chen, Vice General Manager
Business expands
Get married :P
A pleasant and healthy year for all of us!
Hilda He, Training Consultant
We, The sisters Three, could work happily in 2016 as usual. High profit of the cost
center 241 . High salary. Become a mother.
Hexiang Li, Key Account Manager
Our Wishes (Cont’d)
Our team grows stronger and bigger with exciting success in career.
Happiness and health to all and the families.
Sherin Lin, Vice President
24. 2015 is a year with rapid development for Mobility Electrical. The sales and EBIT
(testing and consulting service) in 2015 are respectively 24.4 million RMB (36%
above the plan & 65% increased over 2014) and 2.0 million RMB (similar to 2014
EBIT as it was the first year that our new automotive EMC lab started operating.)
The Sales and EBIT of type approval in 2015 are respectively 107.7 million RMB
(same as the plan & 8.8% increased over 2014) and 6.5 million RMB (20% behind
the plan & similar to year 2014)
• TOP 3 Annual Highlights
1. Completed the 1st CU (Customs Union in Russia) vehicle-part approval .
2. Successfully developed dynamic performance test service for both vehicle and
component on the top of traditional homologation business, with a total order
volume more than 3.2 million RMB)
3. Guangzhou Automotive Electronics EMC Laboratory obtained the accreditation
from Volkswagen, FAW China, Foton, Dongfeng, SAIC GM Wuling.
2015 Summary
25. 1. Seminar related to trailer and tank was held in Suizhou in Sep.
2. International Approval Seminar was held in Jan.
3. Guangzhou Automotive Electronics EMC laboratory got the accreditation certificates
from German Volkswagen, Shanghai Volkswagen, FAW Volkswagen in March.2015.
4. Signed strategic cooperation agreement in Jun. 2015 with Huizhou Desay SV
Automotive Co., Ltd. ,the largest automotive electronics manufacturer of South China.
2015 Events / Activities
Trailer and Tank Seminar International Approval Seminar Dynamic Performance Test for Wanli
26. 1. Presented our service in EU-Taiwan Electric Vehicle Seminar, organized
by ECCT (European Chamber of Commerce), in Apr. in Taipei.
2. Held (EU) No. 168/2013 new frame directive seminar in Dec.
3. Successfully held “Made in China 2015-quality takes the lead” series
seminar for tyre industry in Qingdao.
2015 Events / Activities
Customer Gathering in Sun Moon
Lake
(EU) No. 168/2013 new frame
directive seminar
“Made in China 2015-quality takes
the lead” seminar
27. Business targets:
• Maintain and further develop E-mark business for vehicle and components
such as lamps and tires.
• Take the advantages of technical competence for new standards to
expand 2-wheeler and tractor business
• Develop the international approval business
• Develop environmental reliability test business in South China
• Obtain the accreditation from American General Motors for Guangzhou
Automotive EMC laboratory .
• Significantly increase the turnover of Shanghai Automotive EMC
laboratory and achieve profitability.
• Double the turnover of Shanghai ACT (Automobile Component Test) lab.
2016 Outlook
28. Business development direction:
2016 is a critical year for our development of Mobility business line. It is the first year we combine
the existing engineering testing service together with type approval.
• We will strongly develop the engineering service not only in component testing but also to
provide our service in the design phase of a vehicle with our professional type approval
knowhow.
• We will build-up a very close relationship with local labs and authorities. With a competent
centre structure, we will harmonize our process, templates, provide training and channelize
our communication with authorities, so that we can provide reliable and the best service in
homologation market.
• We shall continuously put our efforts in MAS (Market Access Services) development esp. for
SNI (Standard National Indonesia) approvals for Indonesia, GCC (Gulf Cooperation Council)
approvals for Gulf region, Inmetro (National Institute of Metrology, Standardization and
Industrial Quality) approvals for Brazil.
• Tyre certificates are about 50% of total certificates we issued in 2015, gaining very high
market share, where we shall develop and expand new services, incl. but not limited to
performance and evaluation test.
• Enhance TUV test mark, our value-added service, to maintain our leading position in market.
2016 Outlook
29. Business is growing by new business development, excellent team work and
competence in mobility, employees get higher payment adjustment.
Kevin Wu, Sr. Manager of Mobility
Work ambitiously towards the goal, live with health and happiness,
sustainability coming to us.
Jim Kuo, Sales Executive of Mobility
Growing business for the benefit of the team in the wonderful 2016.
David Fan, Regional manager
Our Wishes
My dear company, wish we have more and more continuous and stable
customers, wish our order more and more in future!
Xiaoxia Zhu, Project engineer
30. Wish TÜV Rheinland and our Mobility will be stronger and stronger in the future.
Wish everyone I know a successful, healthy and happy new year.
Jenny Yu, Sr. Coordinator
Be safe if you always be on business trips and exercise more if you are office
workers ☺~
Rita Zhou, Technical assistant
Hope to have more manpower.
Ken Kuang, Sr. PM
Tiger Li, Assistant PM
Our Wishes
Hope to improve work efficiency, as far as possible less OT, more time to
accompany the family.
Jamie Li, Sr. Sales Coordinator
31. Hope our performance can be doubled and more opportunities for promotion
and salary increase.
Limin Xie, Test Engineer
Hope fewer equipment failures & tests can be much smoother.
Alex Li, Test Engineer
Hope to get married early, also more team building activities.
Arvin Ye, Test Engineer
Anita Zheng, Project Engineer
Our Wishes
Hope everyone can find their own position and the meaning of work.
Enjoy happiness from work!
Liangdong Xie, Sr. Manager
33. GC Rail was founded about 10 years ago. Considered to be one of the leaders for
safety assessment & certification related business in the region. We have been
growing positively from 1 member when we started to the current 35. And we will
continue to progress and grow!
For 2015, it was a year where competition was at its peak. With a committed Rail
team, we prevailed and achieved an outstanding revenue of 57.2 million RMB
with a profit margin of 16.7% (9.5 million RMB).
• TOP 3 Annual Highlights
1. Independent Safety Assessment for Mid-low Speed Maglev in Changsha
(China's very first Maglev project)
2. Independent Verification & Validation (IV&V) for Taiwan’s AnKeng LRT
Project (One of the first Light Rail Transit projects in Taiwan)
3. TSI (Technical Specification for Interoperability) certification for Macedonia
DMU/EMU (China’s first "complete train" export project to the
European Market)
2015 Summary
34. 1. Hosted a very successful seminar in Taiwan which attracted more than 200
attendees from the Central, Municipal transportation bureaus, suppliers
and engineering consulting firms.
2. Held the 2nd GC & AP Rail annual meeting in the Hong Kong office for the
purpose of experience sharing and team-building.
3. Launched a Rail GC+AP initiative, the quarterly internal e-Newsletter
“INRAIL “, to enhance the communications within our rail organization in
GC, AP, Germany and USA.
2015 Events / Activities
Rail Seminar in Taipei Initiatives of “INRAIL”GC & AP Rail Meeting in HK
35. • Opportunities being sided with challenges:
Amid an economic slowdown for 2016, the railway industry will still continue to be
developing at a positive rate especially for safety assessment, training and export-driven
business. Whilst competition is inevitable, we believe that our strategy of understanding
our customers' pain points and developing value-added/customized services, we will
continue to be successful.
• In 2016, we will
1. Understand customers' pain points and develop relevant services
2. Improve on customer service and our technical service quality
3. Focus on organic growth while leveraging on enhancing external partner cooperation
4. Still be the market leader for ISA (Independent Safety Assessment ) & IVV Services
(Independent Verification & Validation).
5. Expand service portfolio via innovation and improve on PR (Public Relations) and
Sales strategies
2016 Outlook
36. Our Wishes
Rail Business booming in 2016, and Good Health to ALL.
Joy Ye, Assessor
Growth for our business, and have fun at the same time!
Bonnie Sheng, Financial & Controlling
Terminate all competition and double our Profit !!
Jennifer Wang, Sr. PM of Rail
Work smarter everyone! Keep improving. Optimize our efficiency!
Chris Ho, GM of Rail
37. Our Wishes
• Messages from VP
“Taking this opportunity to thank Rail
GC guys & gals for their sweat, tears,
late nights and back aches (endless
travelling) that we have "enjoyed" for
2015. It was challenging of course
but we still managed (and have more
room) to turn things around and have
more positive growth as compared to
our competitors”
--- Vincent Tan
39. In 2015, Systems achieved sales of 290 million RMB and EBIT of 37 million RMB,
increasing 22% and 3.9% over 2014 respectively. In addition, the sales ratio of S.02 grew
from 39.3% to 43.7% over 2014.
TOP 3 Annual Highlights
• BU CSR ( Corporation Social Responsibility) keeps the strong growth. Sales increased
30% over last year, and Taiwan won the bidding from TAITRA (Taiwan Trade Development
Council, Government Organization) which is the ice break of e-commerce service, totally
2.75 million RMB for two years. In further ecommerce business has developed new brand
CSR team won Tencent and Alibaba 1688 project.
• Under the overall stagnant car market, we successfully achieved 32.8 million RMB
revenue, increased 25% over 2014. Developed new car dealer brands, incl. BMW, VW
China and GAC (Guangdong Auto group) with total 3.2 million RMB revenue.
• S.01 development towards new accreditation and group certification. Contracted the 1st
global KA project Yanfeng/Johnson, covering 96 sites over AP, American and European
regions. In addition we obtained ISO50001 CNCA service approval.
2015 Summary
40. 2015 Events / Activities
“TUV Rheinland Elderly Care
Service Standard” launch and
promotion conference at the
Diaoyutai Hotel Beijing in Oct.
TÜV Rheinland Obtained CNCA
Approval of Service Qualification
in Dec.
Global TS Frame Contract
Signing Ceremony at YFAI HQ
in Shanghai in Dec.
41. 2015 annual Client Gathering in Beijing,
Shanghai, Guangzhou, Chengdu, Changsha, etc.
Industry news and renewal of standards were
shared through various interactions & activities.
2015 Events / Activities
42. • 2016 business targets.
S.01 Sales achieve 3% growth comparing with year 2015 to 169 million
RMB, S.02 Sales achieve 19% growth to 149 million RMB.
S.01 EBIT achieve 6% growth comparing with year 2015 to 24 million
RMB, S.02 Sales achieve 30% growth to 19 million RMB.
• Business development direction.
As for the development of S.01, we plan to roll out new service Energy
Management Systems (ISO 50001) focusing on machinery, petrochemical
and automobile industries, and pursue big-volume orders by approaching key
account/group clients.
For S.02, we will focus on expansion of the existed pillar business, such as
CSR/E-commerce, car dealer and other Q/E/O 2nd party audits, while
profitability is another focus for big volume projects of S.02 we need work on.
In addition, new service model research is vital for both S.01 and S.02 as well.
2016 Outlook
43. Our Wishes
Carry on past tradition, meanwhile open up a new way!
Myron Wang, Lead Auditor of Industry
Be competitive, try and learn something new and something good.
Good health, fortune and prosperity. Smile, be humble everyday.
All good wishes come true!
Angela F.N. Ting, Lead Auditor of Industry
Stand together for our value!
Tian Zhijie, Project Manager of Industry
Wake up without alarm everyday.
Wang Ye, Manager of Automotive
44. Our Wishes
Good health, fortune, and happiness for you & myself. Business is booming.
The family is happy and happy and happier!
James Yang, Project Manager of Industry
Business is booming next year.
May the joy and warmth fill my home with happiness. Fit in Fitness for my parents.
Learn something new & help others ☺
Queenie Lv , Coordinator of Customer Service
Big boom in all business sections. Big smile on everyone’s face. Big “number” on salary
sheet. See more about this big world.
Felicity Wu, Sr. Customer Service Coordinator
Have a second baby. Wish everybody have a good health!
Ation Lin, Lead Auditor of CSR
45. Our Wishes
Healthy, Happy, Good Luck and Salary Raise to All of us!
Yingbin Hou, Group Supervisor of CS & TS
Spend More Time with Family & Friends .Learn Something New. Get Organized.
Celia Yang & Louisa Luo, Coordinator of Customer Service
Salary increase and promotion. Company business booming.
Be healthy and safe all the time !
David Yu, Project Manager of CSR
To achieve good sales target in 2016. More incentives!
Jake Chen , Sr. Sales Executive
47. In 2015, we diversified our services in the areas of government subsidy
and procurement, and well maintained our approvals and qualification. In
parallel to strengthen and develop the relationships with AQSIQ, CNCA
and local CIQ/BQTS, we have established new networks with local
Science and Technology Commission, Commercial Commission,
Development and Reform Commission to create a more operation-friendly
environment for TR entities.
TOP 3 Annual Highlights:
1. Got CNCA approval for Energy Management System certification.
2. Successfully obtained 2.5 million RMB government subsidy and 2.58
million RMB procurement projects in total.
3. CNCA certification was renewed. 15 Product certification fields and 5
Systems certification fields are newly approved as our business
scope. Without the limitation of “export only”, we extend our service
to GB standards for the first time in our certification history in China.
2015 Summary
48. 1. Coordinated the visit of Dr. Fuebi to governor of Zhabei district of
Beijing in Mar. 2015.
2. Coordinated Mr. Yushun Wong’s meeting with Director General of
Department for Certification in Oct. 2015.
3. Coordinated Mr. Ralf Scheller’s visit Board Chair of CCIC Group in
Dec., 2015.
2015 Events / Activities
Dr. Fuebi visiting Zhabei district
government
Mr. Scheller visiting Board Chair of
CCIC Group
Mr. Wong meeting with Ms. Bo,
Director General of Dept. for
Certification
49. In 2016, we will focus on the following four pillars, to support company 2020
strategy with a short slogan of HASHOS (abbr. for High level meeting arrangement,
Approval & Accreditation, Subsidy , Highlight, Opportunity , Support) .
In 2016, we’ll focus on 4 points listed below.
1. Timely apply for new qualifications according to the needs of business lines,
meanwhile, well maintain all the existing ones;
2. Create more opportunities for high level meetings with central and provincial-
level governmental departments, closely work with COOs to enhance
communication with relevant government departments to enhance our local
branding.
3. Support more TR locations to apply for high & new technology enterprise.
Make more efforts on the application of government subsidy and government
procurement projects.
4. Bridge well between the TR and governmental departments to support the
whole GC to achieve 2016 targets.
2016 Outlook
50. Insight of new business opportunity and being a part of the development
through giving important support on government interaction.
Cindy Wang, Sr. Manager, GR South China
Succeed in getting one subsidy for Shenzhen Office, Everything with my family
goes well.
Shadow Chen, Manager, GR South China
Get more feedback from BLs and SLs to improve the efficiency of GR work.
Yingting Huang, Assistant Manager, GR South China
Our New Year Wishes
Healthy and wealthy to my family, and to all the people being loved. More time
in my church. More focused in fighting for government incentives.
Richard Wang, Sr. Manager, GR East China
51. Preparation for High and New-tech enterprise application both in BJ and QD
can progress smoothly. Provide more effective support to business lines.
Serena Xie, GR manager ,GR North China
Support and get to know the business between GR and TR GC internal and
external. Be more sensitive and professional at TIC industry.
Icy Wang, Assistant, GR
Gain much more subsidy from the government , good health to me and my
family.
Brian Lin, Manager, GR East China
Our New Year Wishes
52. • Messages from VP
“Taking this opportunity, I’d like to
thank GC Board and all VPs of GC BLs
and SLs for your trust and support
you gave us in the past 2015! And
thanks my team for the great job and
cooperative efforts on continuous
improvement! We faced challenges
as always but we turned them to
opportunities to support business
growth in GC.
--- Linda Liu
Our New Year Wishes
54. With good foundation in 2014, 2015 is the year of continuous improvement. We are supporting
15% more employees and having better customer satisfaction score.
TOP 3 Annual Highlights
1. Establishment of the 7x24 hotlines for core applications and enhancing the capability in
the region. Incident of major outages are less frequent and they can be recovered in
shorter time.
2. Upgrade to the latest technology to improve efficiency, e.g. upgrade of Blueye, IE11
Rollout in Q3, MPLS (Multiprotocol Label Switching ) upgrade in Asia Pacific, Wifi
Standardization in Asia Pacific.
3. Business Application/Process Engineering support (incl. other regions)
• IPMS Rollout in Asia Pacific
• LIMS Rollout to Turkey, Bangladesh, and India
• Internal Service Agreement Platform
• E-Commerce – JD.com project, Wechat office, DHPort (an audit-report platform for
the client Dunhuang Net)
2015 Summary
55. 1. IPMS Support Workshop – Feb. 2015
2. ASIA IT Meeting – Apr. 2015
3. SCT (Service Centre Technology) Meeting in Hong Kong – Oct. 2015
4. SharePoint training in Japan, Hong Kong and Guangzhou – Q3,
2015
5. IT Dialogs in selected offices.
2015 Events / Activities
ASIA IT Meeting – Team photo SharePoint training – 1 SharePoint training - 2
56. Our focus are:
• Adapt/Align IT Strategy/Structure with the Global Strategy/Structure
• Improve the agility of IT
– Capability improvement
– Mindset adjustment
– Retire old technology
– Simplify IT landscape
• Continuous Improvement – Do more with less
Every year is a challenge especially there would be some structure change in
2016.
2016 Outlook
57. Lunch time extend to 90 mins.
Everyone can save more energy to protect the world.
Good business in TUV.
World peace.
Melanie Chen, Assistant Manager
Our Wishes
Thriving business
All systems are stable and in good condition
Increase team building activity
Increase company outing subsidy
Good health for everyone
Tracy T. F. Chang, Project Manager
Fresh milk for tea & coffee.
Fiona W. Y. Chu, Sr. Application Developer
58. Business growth. Promotion and raise.
Safe and healthy. Happy everyday!
Jane Lee, Sr. manager
Wish you the best of everything.
Alex Yu, System Specialist, Client Management.
Your success and happiness lies in you. Resolve to keep happy, and your joy
and you shall form an invincible host against difficulties.
Sebastian Kraatz, Project Manager, IT PMO
Our New Year Wishes
Enjoy your life, enjoy our service.
Michael Po, Vice General Manager
