Shubh Jha (PMP,MS CRM Expert)

India India

Technical Architect (Microsoft Dynamics CRM) / Project Manager (Domain- BFSI)

Technology / Software / Internet

Seasoned Project Manager cum Solution Architect (MS CRM) with 14+ years work experience in Software Development, CRM/ERP implementation, CTI based Service Management Implementation. MS CRM Specialist in Sales, Marketing, Service with and Without CTI, USD Domain: BFSI , Telecomm, NGO / Public Sector, BPO, Services Process and Methodology: PMBoK (PMP),Agile/SCRUM, Waterfall, Microsoft SureStep, ITIL v3 Area of Expertise: • MS CRM Solution Architect • Project Management • Operation Management • Team Management • Consulting for CRM Planning and Implementation, Infrastructure and Demand Management • Pre-Sales • Integration Planning and Op...