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22+ years of rich and insightful experience across different functional roles of Management. 17+ years with Service Sectors (Telecom; Insurance, F& A; Shared Services/ BPO) and 5+ Manufacturing (Pharma). 2+ Business Consulting & Education Proven skills in managing teams from 10 to 2500; with captive and outsourced partner management. A keen strategist with expertise in design & implementation of KPI turnaround strategies. Developing innovative solutions to optimize cost and maximize profitability. Skills in developing leaders and teams. Excellent communication skills with proven abilities in Customer relationship management.