4. Actual Client Sample Results The benefits of the RiverStar Agent Desktop in a client environment* have been calculated into monthly cost savings and new revenue generation as outlined below. *Based on 80 agents. Figures are per agent, per month.
5. RiverStar CE Suite – RiverStar Agent Unified Desktop Purchase Customer 3 Customer 1 Customer 2 Agent Account Inquiry Support A Unified Desktop allows various customer inquires to be handled by one agent through a single desktop. Multiple systems are accessed to provide the customer the most outstanding experience possible. Email Support Knowledge Base CRM CTI SMS Case Mgmt Agent Chat
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7. RiverStar Clients RiverStar offers a customer experience suite that captures a customer centric perspective by incorporating an intelligent mix of business process integration into customer interactions. Driven by the agent and web experience, RiverStar's customer experience platform optimizes the opportunity to acquire and maintain customer loyalty by perfecting all touch points of the customer interaction and feedback lifecycle. RiverStar Software 20 Danada Square West - Suite 260 Wheaton, Illinois 60189 Phone: 800.945.6399 Fax: 630.858.1050 [email_address]