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Company
Wide Statistics
350
                                    Cases
300

250                                             236               231
                              216                     223
                  200   207         204                                       204
            194                           199                           193
200                                                         183
      166

150

100

50

  0
Cases/Day
12.0                                                                 11.2
                                        10.3                                     10.6                10.5
                   10.0                             9.7                                                           9.7
10.0                                                           9.5                            9.2           9.2
             8.8                9.0
                   800
       7.9                                              Hours 658
 8.0               700
                                588               597
                                                                     631
                                                                                 611
                   600                559               570                                    566
                                            541               543
                                                                           508          510
                          481
                   500
 6.0
                   400

                   300
 4.0
                   200

                   100
 2.0                 0



 0.0
Cases by Day of the Week
70


60


50                                                     M
                                                       T
40
                                                       W
30
                                                       Th
20                                                     F
                                                       Sa/Su
10


 0
     Feb-12   Mar-12        Apr-12       12 Mo. Avg.
800

700
                                    Hours 658
                                                631
                              597                           611
            588
600               559               570                                 566
                        541               543
                                                      508         510
      481
500

400

300

200

100

  0
Hours/Day
35.0
                                                        31.3
                                                               30.0
30.0                 28.0          28.4                                      27.8
              26.7                        27.1                                             26.8
                                                 25.9                 25.4
                            23.5                                                    24.3
25.0   22.9

20.0

15.0

10.0

 5.0

 0.0
Hours by Day of the Week
180

160

140
                                                        M
120
                                                        T
100
                                                        W
80
                                                        Th
60
                                                        F
40
                                                        Sa/Su
20

  0
      Feb-12   Mar-12        Apr-12       12 Mo. Avg.
3.3

3.2                           Hours/Case
3.1         3.0

3.0
      2.9
2.9                                                   2.8
                  2.8               2.8         2.8         2.8
                              2.8                                             2.8
2.8                                       2.7

2.7                                                               2.6   2.6
                        2.6
2.6

2.5

2.4
120%
       Resource Utilization   Actual
100%
                              Projected

80%


60%


40%


20%


 0%
220
                               Man Power
                                                172               170
170                                                   163
                              157   153                                 149   151
            144   143   144               140               143
      133

120



70



20



-30
Man Power by Day of the Week
50

45

40

35
                                                           M

30                                                         T
25                                                         W
20                                                         Th
15                                                         F
10                                                         Sa/Su
 5

 0
     Feb-12     Mar-12        Apr-12         12 Mo. Avg.
2.0
                         Cases/Day Worked
1.9
1.8
1.7
1.6
1.5                     1.4               1.4
                  1.4         1.4
            1.3                                 1.4   1.4         1.4         1.4
1.4                                 1.3
                                                            1.3         1.3
1.3   1.2

1.2
1.1
1.0
1.4
                              Cases/Paid Day
1.2
      1.0
            1.0
1.0                            0.9
                  0.9
                                     0.8   0.8
                        0.8
0.8                                                                            0.7
                                                 0.7   0.6         0.6
                                                             0.6         0.6
0.6

0.4

0.2

0.0
30

                    Cases/Monitorist
25
     22   22
                    20   20
20             19             19        19   19                  18
                                   18
                                                       17
                                                            15
                                                  15
15


10


 5


 0
200

180                Total Hours/Monitorist
160
      140   143
140
                              117
120               111   110         108        109   110                  107
                                          97                    98
100                                                        85        87
80

60

40

20

  0
25

                            OR Days/Monitorist
20
     17   17
               200                   15
15               14                     14       14
                             14 Total Hours/Monitorist 14
               180                                                                                     14
               160
                      140   143             12                                               12
               140
                                           117
                                                                                       11         11
               120             111   110         108        109   110                  107
                                                       97                    98
               100
10             80
                                                                        85        87


               60

               40

               20
 5               0




 0
10.0

 9.0                     Average Work Day
 8.0
       6.8   6.9
 7.0
                   5.8         6.0
 6.0                                             5.6   5.4
                         5.3         5.1                                       5.3
                                           4.9
 5.0                                                         4.4   4.5
                                                                         4.2
 4.0

 3.0

 2.0

 1.0

 0.0
15%

13%                            PTO
11%

                     8%   9%             8%
9%
           8%   7%
7%                                  6%
                                                                  5%
5%    4%                                           4%
                                              3%             3%
3%                             2%
                                                        2%
1%

-1%
12%
                     Days Ending After 7PM
10%


8%    7%
                6%             6%                       6%
6%                                  6%
           5%             5%             5%                       5%
                                              5%
                                                             4%
4%                   3%

                                                   2%
2%


0%
60%
                    Days Ending Before 1PM
50%                                                               48%
                                                45%                     46%
                                                      44%
                        40%               41%               41%               41%
40%               38%               37%
      34%   34%               35%

30%


20%


10%


0%
30%
                                                                     27%
                                Free Days                      25%
25%                                                      23%


20%
                                       17%         17%
                                                                           15%
15%                              14%
                     11%                     11%
10%
           7%   7%
      6%
5%                         4%


0%
30%
                                  Alerts
25%


20%

                                                14%              15%
15%
                           11%                             11%
                10%              9%                                    10%
10%   8%   8%         8%                   8%         9%
                                      7%

5%


0%
10%                                                9%
9%                             No Baseline
8%

7%                                  7%
                                                             6%
6%              6%                            5%
                          5%   5%                                 5%
5%         5%                            5%

4%

3%    2%             2%
                                                        2%
2%

1%

0%
14%                            Billing Errors
12%

10%
                          8%
8%
                7%
      6%             6%                                      6%
                               5%   6%
6%                                                                5%
                                              4%
           4%
4%                                                      3%
                                                   3%
                                         2%
2%

0%

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Company wide statistics

  • 2. 350 Cases 300 250 236 231 216 223 200 207 204 204 194 199 193 200 183 166 150 100 50 0
  • 3. Cases/Day 12.0 11.2 10.3 10.6 10.5 10.0 9.7 9.7 10.0 9.5 9.2 9.2 8.8 9.0 800 7.9 Hours 658 8.0 700 588 597 631 611 600 559 570 566 541 543 508 510 481 500 6.0 400 300 4.0 200 100 2.0 0 0.0
  • 4. Cases by Day of the Week 70 60 50 M T 40 W 30 Th 20 F Sa/Su 10 0 Feb-12 Mar-12 Apr-12 12 Mo. Avg.
  • 5. 800 700 Hours 658 631 597 611 588 600 559 570 566 541 543 508 510 481 500 400 300 200 100 0
  • 6. Hours/Day 35.0 31.3 30.0 30.0 28.0 28.4 27.8 26.7 27.1 26.8 25.9 25.4 23.5 24.3 25.0 22.9 20.0 15.0 10.0 5.0 0.0
  • 7. Hours by Day of the Week 180 160 140 M 120 T 100 W 80 Th 60 F 40 Sa/Su 20 0 Feb-12 Mar-12 Apr-12 12 Mo. Avg.
  • 8. 3.3 3.2 Hours/Case 3.1 3.0 3.0 2.9 2.9 2.8 2.8 2.8 2.8 2.8 2.8 2.8 2.8 2.7 2.7 2.6 2.6 2.6 2.6 2.5 2.4
  • 9. 120% Resource Utilization Actual 100% Projected 80% 60% 40% 20% 0%
  • 10. 220 Man Power 172 170 170 163 157 153 149 151 144 143 144 140 143 133 120 70 20 -30
  • 11. Man Power by Day of the Week 50 45 40 35 M 30 T 25 W 20 Th 15 F 10 Sa/Su 5 0 Feb-12 Mar-12 Apr-12 12 Mo. Avg.
  • 12. 2.0 Cases/Day Worked 1.9 1.8 1.7 1.6 1.5 1.4 1.4 1.4 1.4 1.3 1.4 1.4 1.4 1.4 1.4 1.3 1.3 1.3 1.3 1.2 1.2 1.1 1.0
  • 13. 1.4 Cases/Paid Day 1.2 1.0 1.0 1.0 0.9 0.9 0.8 0.8 0.8 0.8 0.7 0.7 0.6 0.6 0.6 0.6 0.6 0.4 0.2 0.0
  • 14. 30 Cases/Monitorist 25 22 22 20 20 20 19 19 19 19 18 18 17 15 15 15 10 5 0
  • 15. 200 180 Total Hours/Monitorist 160 140 143 140 117 120 111 110 108 109 110 107 97 98 100 85 87 80 60 40 20 0
  • 16. 25 OR Days/Monitorist 20 17 17 200 15 15 14 14 14 14 Total Hours/Monitorist 14 180 14 160 140 143 12 12 140 117 11 11 120 111 110 108 109 110 107 97 98 100 10 80 85 87 60 40 20 5 0 0
  • 17. 10.0 9.0 Average Work Day 8.0 6.8 6.9 7.0 5.8 6.0 6.0 5.6 5.4 5.3 5.1 5.3 4.9 5.0 4.4 4.5 4.2 4.0 3.0 2.0 1.0 0.0
  • 18. 15% 13% PTO 11% 8% 9% 8% 9% 8% 7% 7% 6% 5% 5% 4% 4% 3% 3% 3% 2% 2% 1% -1%
  • 19. 12% Days Ending After 7PM 10% 8% 7% 6% 6% 6% 6% 6% 5% 5% 5% 5% 5% 4% 4% 3% 2% 2% 0%
  • 20. 60% Days Ending Before 1PM 50% 48% 45% 46% 44% 40% 41% 41% 41% 40% 38% 37% 34% 34% 35% 30% 20% 10% 0%
  • 21. 30% 27% Free Days 25% 25% 23% 20% 17% 17% 15% 15% 14% 11% 11% 10% 7% 7% 6% 5% 4% 0%
  • 22. 30% Alerts 25% 20% 14% 15% 15% 11% 11% 10% 9% 10% 10% 8% 8% 8% 8% 9% 7% 5% 0%
  • 23. 10% 9% 9% No Baseline 8% 7% 7% 6% 6% 6% 5% 5% 5% 5% 5% 5% 5% 4% 3% 2% 2% 2% 2% 1% 0%
  • 24. 14% Billing Errors 12% 10% 8% 8% 7% 6% 6% 6% 5% 6% 6% 5% 4% 4% 4% 3% 3% 2% 2% 0%