Mike Bird

Kingston upon Thames, United Kingdom United Kingdom

COO / Executive Director / Customer Experience Director

Apparel / Fashion

Chief Operating Officer / Executive Director / Customer Experience Director Available for new roles / projects. I lead organisations and operations to perform better. I have done so in tech, telecoms and financial services companies, and the public sector. Experience includes: • Managed large (300+) and small (5) FTE teams • Delivered cross-functional transformation programmes that improved performance and saved of tens of millions of pounds • Improved the customer experience of millions of customers • Innovated, brought to market new propositions to generate millions in revenue • Created and led new corporate and customer strategies • Aligned people, process, technology a