4. World Class Governance Bringing the Right People Together Asking the Right Questions Making the Right Decisions
5. The Right People Bringing the Right People Together Executive Sponsorship Management Commitment Process and Service Ownership Governance Boards committed to successful outcomes
6. Asking the Right Question Governance Boards asking the right questions What is the overall risk profile for the relationship. Is it increasing or decreasing? What other trends are there? How is the risk profile related to value, outcome and customer experience measures? What changes should we accept? What trends are there in changes? Where are they coming from? How are changes impacting outcomes / value etc What is the value we are getting from this relationship How is the value changing as the relationship evolves What are the services within the relationship that are key to driving value How are customer experience and value related? How does the relationship perform against the other relationship in my organization? What are the best & worst performing organizations? Are there significant differences between performance (Value / Outcome / Risks) for my groupings? If so why? How do we as an organization perform against similar organizations? Do we score better or worse? Is it different for different geographies or service types? Does this reflect our internal differences? Value Outcomes Change Risk Comparisons What problems did we have recently Are outcomes improving or deteriorating What outcomes are driving value? How are outcomes, value and customer experience related?
7. Making the Right Decision Questions Value Decisions Investments Outcomes Scope Change Control Risk Mitigations Comparison Roadmap
8. World Class Governance MANAGING COST UNLOCKING VALUE Making the Right Decisions Investment Scope Control Mitigation Roadmap Asking the Right Questions Bringing the Right People Together Value Outcomes Change Risk Comparisons Insights Evidence
9. Building Governance Capability This space is where real governance takes place. ? Are you looking out for the iceberg or have you just got instruments to tell you when the ship starts sinking?
10. World Class Governance Bringing the Right People Together Insights Evidence Making the Right Decisions Asking the Right Questions
11. About ServiceFrame ServiceFrame is a world class governance tool. Deploy rapidly and at low cost to generate the insights and overview needed to ‘steer your ship’. Contact info@serviceframe.com
