Archana Sangam

Gurgaon, India India

CRM, Analytics & Alliances at Bata India Ltd.

NGO / Public Service

 A Prince2 Practitioner certified Customer Service professional with over 12 years of experience in multi-channel Service Excellence models, technical expertise in CRM & Customer Service functions, Non-Banking Financial Operations, BPO activities and Social Media marketing.  Conceptualised and established CRM & Loyalty Business vertical and exceeded business goals within the 1st year.  Monitoring the processes, delivery & quality norms to achieve operational efficiency and customer delight.  Exhibit strong leadership, problem solving & technical skills coupled with confident decision making resulting in better financial performance with lower operational costs and high customer satisf...