Anurag Agarwal

New Delhi Area, India India

Manager

Education

• Part of a team responsible for the growth of the firm’s contact center business • Solutioning of customer service RFPs o Identifying key industry trends and challenges to recommend best practices/solutions to be incorporated in the RFP responses o SWOT analysis – highlighting Genpact’s strengths vis-a-vis competition o Mystery shopping – understanding current state of targeted clients’ contact center processes o Accordingly devise relevant solutions for clients, helping them transform their customer service capabilities • Liasoning with the leadership, understanding their research needs and catering to them o Effectively extract relevant information and convert it into ...