Personal Information
Organization / Workplace
Kiev, Kiev Ukraine
Occupation
Customer Experience Consultant
Industry
Advertising / Marketing / PR
Website
www.facebook.com/palenkaukr
About
Helping small and medium-sized enterprises from tertiary sector to improve customer experience.
STEP 1: I test product myself walking through customer journey.
STEP 2: I find all the bottlenecks, obstacles and weaknesses and offer how to remove them.
STEP 3: I emphasize all the strength of a product and share ideas how to turn them into WOW-effects.
Tags
алёна мороз
alona moroz
customer experience consultant
customer journey map
customer experience
карта путешествия покупателя
фасилитация
оптимизация клиентского пути
оценка покупательского опыта
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