HOTEL MANAGEMENT

1. HOTEL MANAGEMENT

2. What is hotel management?
 Hotel management is an area of the hospitality
industry that involves overseeing the operations
of a hotel location. When working as a hotel
manager
 you may manage the operations of a motel, resort
or another similar establishment that provides
lodging and other services for guests.

3. Difference between Hospitality and
Hotel Management

4. HOTEL MANAGER
A hotel manager is responsible for
making sure that all areas of the
facility operate and work together as
smoothly as possible to ensure a
positive experience for guests.

5. How to improve hotel management skills
 1. Learn financial management
 Financial management is a key skill because the general
manager
 and department heads are responsible for managing and
sticking to the hotel budget. The manager of the hotel is
in charge of the overall budget, while each department
head is usually responsible for tracking expenses. By
taking finance and budgeting courses, you can learn more
about the financial aspect of operating a hotel and the
funds that come in and out.

6. 2. Improve your leadership skills
 Leadership is also an essential skill for a manager because
they have to lead a team that can include hundreds of
people at a large lodging establishment. Hotel managers
should be willing to listen to feedback from employees,
take steps to improve morale, delegate tasks to members
of various teams and make decisions quickly and
confidently. Improving your leadership skills. often comes
through experience, although skilled leaders offer
leadership training courses and seminars.

7.  3. Gain a better understanding of marketing
 Although a hotel may have a designated marketing
department, hotel managers
 are generally quite involved in all the different
departments to ensure smooth, efficient operation.
Marketing involves generating awareness about a
brand or company, as well as creating positive
interactions for those who engage with the brand.
You can learn more about marketing a business by
taking courses online or through a higher education
institution in your area.

8. 4. Strengthen your communication skills
 A hotel manager will use written and oral communication skills when
performing a variety of tasks in this role. They may produce written
communication
 to distribute to the various department heads or team members regarding
new policies or process changes. Hotel managers also interact directly with
guests at the hotel, so they need to be able to listen effectively and respond
to concerns efficiently.
 Communication skills
 are also vital when learning how to interact with guests who are unhappy with
their service, as managers are responsible for addressing and resolving
concerns. Experience will help you improve your communication skills, as will
training and education in related areas.

9. 5. Be flexible
 Flexibility is another key skill for a hotel manager.
In this role, you will often face unexpected and
unforeseen issues that must be managed as
quickly as possible. Issues often arise at
inconvenient times, such as when the hotel is
hosting a major event or a large group of guests. A
potentially negative experience can be turned
around by a hotel manager who is flexible and
willing to adapt to any situation and who is
empathetic toward the guests and truly wants to
find a resolution that satisfies all involved parties.

10. 1. Housekeeping manager
 Primary Duties:
 A housekeeping manager is responsible for
ensuring compliance with cleanliness and
hygiene standards within a hotel. Common
duties include hiring and training staff,
working with hotel guests to ensure their
individual needs are met, creating and
overseeing schedules, managing inventory and
coordinating with other departments.

11.  2. Catering manager
 Primary duties:
 In a hotel, a catering manager works directly with
members of the catering staff to handle a variety
of tasks related to food preparation and service.
Some of these tasks include coordinating and
managing operations, managing a team of
catering professionals, entering food orders,
coordinating with other departments within the
hotel and overseeing food preparation to ensure
quality standards are met.

12. 3. Conference center manager
 Primary duties:
 A conference center manager oversees the
operations of a convention or conference center.
Some of the tasks may include booking events,
preparing and managing contracts, reporting on
financial information, managing inventory,
supervising staff members and other department
heads, troubleshooting any issues that arise and
inspecting the facility pre-event and post-event.

13.  4. General manager
 Primary duties: The general manager of a hotel is
responsible for managing the day-to-day
operations, overseeing other department heads
and managers, making sure all policies and
processes are carefully followed, handling
complaints, managing service recovery
procedures, maintaining hotel budgets and
managing all property issues that may arise.

14. PROPERTY MANAGEMENT SYSTEM

15. Software for Hotels

16. HOUSEKEEPING

18. PMS
1.Intelligible System
Overrides.

19.  2. Strategic System
 - it enhanced data collection , tracking and reporting,
defining rate, availability and channel management
strategies. Also leads the way to marketing strategies
because guests can provide feedback via automated
surveys, which is then incorporated straight to their folio.

20. 3.Adaptable system
 A ‘Light’ version of a system covering a room reservation
software and web booking engine may be all the small bed
and breakfast requires. However other resort and hotel
will need a PMS not only manage rooms reservation and
various packages, but on-property dining, spa, golf and
casino operations, GDS relationships, partnerships with
airlines, CRM and yield management, front- and back-end
accounting and all across multiple locations.

21. 4. Cutting-Edge System
 The hospitality industry has been swept along with it. Generation Y is
entertained by, connected by, shops on and books hotels on the Internet via
personal computers, office computers, smartphones and other mobile devices.
HeBS Digital’s fifth annual survey (2011) on hotel digital marketing reveals that
more than 45 percent of hotel bookings are now made online. It only makes
sense then that half of hoteliers surveyed shifted funds from traditional to
Internet marketing budgets.
 Today’s PMSs also provide two-way GDS (global distribution system) interfaces,
connecting hotels to major online distribution channels like Expedia and
booking.com. Room availability and rates on the third-party website are kept up-
to-the-minute via the connection to the hotel’s PMS, and any bookings made
through the third-party channel are automatically added to the hotel’s
reservation record.