Ahmad Heshmat
9 SlideShares 125 Followers 205 Followings
Personal Information
Organization / Workplace
Egypt, Not Applicable Egypt
Occupation
Founder & DM at Customer-ship | CEM & Service Excellence Consultant | Service Designer
Industry
Telecom / Mobile
Website
customerexperience1.blogspot.com/
About
Customer Experience Management Consultant, Service Excellence Transformer, and Service Designer. Enthused to enable Egyptian Market and Community to design better better Services for their customers, and to enable them to use innovative design methodologies to get better understanding and empathy for their customers.
Contact Details
Tags
customer retention customer loyalty customer churn customer satisfaction customer experience iso branding complaints handling customer complaints iso 10002 corporate image design thinking hcd pyramids sustainability jam global sustainability jam customer handling service quality service excellence
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  • Documents
  • Infographics
Latest Most Popular

Human Centered Design.pdf

1 year ago • 15 Views

How to sign up & join a team

8 years ago • 576 Views

SID Workshop with the IRC

8 years ago • 888 Views

Nile taxi

9 years ago • 699 Views

Rakebny prototype

9 years ago • 529 Views

Rakebny app presentation

9 years ago • 396 Views

Customer Satisfaction VS. Customer Retention

13 years ago • 59813 Views

Complaints Handling Management - Complied to ISO 10002

13 years ago • 5151 Views