Sachin Agrawal

Reading, United Kingdom United Kingdom

Business Process Transformation, Program Management and Change Management Consultant

A Lean Six Sigma Consultant (Customer Experience & Operational Excellence) with a broad cross-functional and global background. Highly successful track record of implementing operational excellence and customer engagement/experience programs in a global business environment. Widely recognised and respected for business improvement and customer centric perspective, with emphasis on effective communication at all levels. Skills: Lean Six Sigma, SDLC, Productivity Improvement, Process Re-engineering, Net Promoter Score (NPS), Outcome Driven Innovation (ODI), Customer Journey, Change Management, Process Improvement, Shared Services, Cost Cutting Highlights: – 20 years’ experience in delive...