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In the past, service providers (especially communications service providers – CSPs) typically owned and operated their own infrastructure, developed their own services, and managed the customer relationship directly but, increasingly, services comprise different components from many types of providers who have to collaborate to provide an end-to-end service. This is driving the need for evercloser relationships in the digital ecosystem as the level of dependency on each party is continually rising. Outsourcing and managed services have long been used by companies to address their tactical operational needs including cost reduction, increase execution efficiency, gain access to additional.