YASSER HAMDY

United Arab Emirates United Arab Emirates

Customer Services and Administration Manager

Aviation

Work Profile: Oversee the performance and productivity of team of the customer service to meet the standards and maintain the highest quality of service of our Principles from clients and Passengers. Responsibilities: * Oversees customer service throughout the company or a particular branch. This includes ensuring customer service practices are well established and followed by customer service employees, as well as ensuring excellence in customer service. * Train the new customer services agents, and providing them with all skills they need for their new position. * Recognize sale opportunities when dealing with customers and always try to sell more items or services at the point of serv...