Personal Information
Organization / Workplace
Paderborn Germany
Industry
Technology / Software / Internet
Website
www.wocas.com/
About
WOCAS is short for “What Our Customers Are Saying”. WHAT WE DO: We show businesses the most efficient way to radically improve customer experiences, reduce service contacts and get ahead through digital transformation. We strive for effortless experiences by tackling the demand for customer service at the root (“The Best Service is no Service”).
Several companies from Telecom, Insurance, Utilities and E-Commerce already count on our tool and consulting services to achieve their goals. For client references, please visit our website: www.wocas.com/en/references.
Tags
#frontlinefeedback
#voe
#voiceofemployee
#cx
#voiceofthecustomer
#employeeengagement
#voc
#customerjourney
#csat
#airlines
#customerexperience
#painpoints
#endtoend
#aviation
#frontlineengagement
#customerservice
#customercontacts
#software
#kundenkontakte
#kundenservice
#tool
#kundenzentrierung
#customercentric
#contactcoding
#agility
#effortless
See more
Presentations
(3)Likes
(1)CCOF Webinar 22 Sep 2016-David Jaffe Presentation
Celtycs
•
7 years ago
Personal Information
Organization / Workplace
Paderborn Germany
Industry
Technology / Software / Internet
Website
www.wocas.com/
About
WOCAS is short for “What Our Customers Are Saying”. WHAT WE DO: We show businesses the most efficient way to radically improve customer experiences, reduce service contacts and get ahead through digital transformation. We strive for effortless experiences by tackling the demand for customer service at the root (“The Best Service is no Service”).
Several companies from Telecom, Insurance, Utilities and E-Commerce already count on our tool and consulting services to achieve their goals. For client references, please visit our website: www.wocas.com/en/references.
Tags
#frontlinefeedback
#voe
#voiceofemployee
#cx
#voiceofthecustomer
#employeeengagement
#voc
#customerjourney
#csat
#airlines
#customerexperience
#painpoints
#endtoend
#aviation
#frontlineengagement
#customerservice
#customercontacts
#software
#kundenkontakte
#kundenservice
#tool
#kundenzentrierung
#customercentric
#contactcoding
#agility
#effortless
See more