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1
Lessons learned from data-driven
bot optimisations
#botsBerlin product meetup - 20/09/2018
Livio
2
3
Using bots for customer acquisition: lessons
learned from data-driven bot optimisations
4
Using bots for customer acquisition: lessons
learned from data-driven bot optimisations
5
6
Collect contact information
about a potential client
Tom
7
8
My name is...
My old board is...
My weight is...
My shoe size is...
My email is...
REQUEST A QUOTE
9
10
11
12
Using bots for customer acquisition: lessons
learned from data-driven bot optimisations
13
14
ACQUISITION
ACTIVATION
CONVERSION
Looking for a product on Amazon
15
ACQUISITION
ACTIVATION
CONVERSION
Looking for a job
16
Looking for a flat in Berlin
17
Looking for a girlfriend
18
19
Bot funnel
20
ACQUISITION
ACTIVATION
CONVERSION
21
“If you can measure it,
you can improve it”
22
optimisation
potential
high
mid
mid
mid-high
mid-high
high
-71% drop from
link clicks
23
Using bots for customer acquisition: lessons
learned from data-driven bot optimisations
24
ACQUISITION
25
Conversion rate
26
27
Find out more
Welcome to your
personal moving
consultant
You would like to
receive an offer for your
upcoming relocation?
28
Find out more
Welcome to your
personal moving
consultant
You would like to
receive an offer for your
upcoming relocation
14%
29
Get free quote now!
Hello, welcome to our
Online Shop for
Boardsports,
Streetwear and
Sneakers
Are you looking for a
new Board?
You’re looking for a suitable
snowboard?
We are happy to advise you and help
you find the right fit for you and
answer your questions
30
Get free quote now!
Hello, welcome to our
Online Shop for
Boardsports,
Streetwear and
Sneakers
Are you looking for a
new Board?
Are you looking for a
new Board?
You’re looking for a suitable
snowboard?
We are happy to advise you and help
you find the right fit for you and
answer your questions
30%
#1 lesson
31
Create consistent
ad-to-bot
experiences
32
ACTIVATION
33
34
question 1
question 2
question 3
question 4
question 7
welcome
- 37%
- 4%
- 0%
-0%
-0%
-0%
- 37%
- 4%
question 5
question 6
question 8
question 9
- 0%
- 0%
- 0%
- 0%
- 0%
- 0%
- 0%
#2 lesson
35
Questions
build trust
36
CONVERSION
37
38
58%
39
40
33%
#3 lesson
41
Linear funnels
perform better for
lead generation
42
43
44
45
46
www.visualbots.io
47
BETA LAUNCH
02 Oct 18
livio@visualbots.io
oliver@visualbots.io

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Lessons learned from data-driven Messenger bot optimisation