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Lessons learned from data-driven
bot optimisations
#botsBerlin product meetup - 20/09/2018
Livio
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Using bots for customer acquisition: lessons
learned from data-driven bot optimisations
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Using bots for customer acquisition: lessons
learned from data-driven bot optimisations
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Collect contact information
about a potential client
Tom
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My name is...
My old board is...
My weight is...
My shoe size is...
My email is...
REQUEST A QUOTE
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Using bots for customer acquisition: lessons
learned from data-driven bot optimisations
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ACQUISITION
ACTIVATION
CONVERSION
Looking for a product on Amazon
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ACQUISITION
ACTIVATION
CONVERSION
Looking for a job
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Looking for a flat in Berlin
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Looking for a girlfriend
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Bot funnel
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ACQUISITION
ACTIVATION
CONVERSION
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ā€œIf you can measure it,
you can improve itā€
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optimisation
potential
high
mid
mid
mid-high
mid-high
high
-71% drop from
link clicks
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Using bots for customer acquisition: lessons
learned from data-driven bot optimisations
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ACQUISITION
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Conversion rate
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Find out more
Welcome to your
personal moving
consultant
You would like to
receive an offer for your
upcoming relocation?
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Find out more
Welcome to your
personal moving
consultant
You would like to
receive an offer for your
upcoming relocation
14%
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Get free quote now!
Hello, welcome to our
Online Shop for
Boardsports,
Streetwear and
Sneakers
Are you looking for a
new Board?
You’re looking for a suitable
snowboard?
We are happy to advise you and help
you find the right fit for you and
answer your questions
30
Get free quote now!
Hello, welcome to our
Online Shop for
Boardsports,
Streetwear and
Sneakers
Are you looking for a
new Board?
Are you looking for a
new Board?
You’re looking for a suitable
snowboard?
We are happy to advise you and help
you find the right fit for you and
answer your questions
30%
#1 lesson
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Create consistent
ad-to-bot
experiences
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ACTIVATION
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question 1
question 2
question 3
question 4
question 7
welcome
- 37%
- 4%
- 0%
-0%
-0%
-0%
- 37%
- 4%
question 5
question 6
question 8
question 9
- 0%
- 0%
- 0%
- 0%
- 0%
- 0%
- 0%
#2 lesson
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Questions
build trust
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CONVERSION
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58%
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40
33%
#3 lesson
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Linear funnels
perform better for
lead generation
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www.visualbots.io
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BETA LAUNCH
02 Oct 18
livio@visualbots.io
oliver@visualbots.io

Lessons learned from data-driven Messenger bot optimisation