This blueprint outlines five actions to help health systems give flexibility to patients that need it while preserving patient engagement in the financial process, protecting provider cash flow, and finding efficiency in the revenue cycle.

1. COVID-19:
Supporting Patients
and Sustaining Revenue
Through Financial
Uncertainty

2. The COVID-19 pandemic
has significantly impacted
health systems and the
people they serve.

3. The US economy is already in
a deep recession, which will
undoubtedly create many more
changes and challenges, both
immediate and long-term.

4. The sudden and soaring level
of unemployment means a
great number of households
will find themselves under
financial duress.
They’ll need support.

5. Health systems are
experiencing financial fallout
due to lost revenue.
They’ll need support, too.

6. To address these financial
challenges, VisitPay developed
an action plan to support
patients while sustaining health
systems' finances.

7. With lessons learned firsthand
from the 2008 Great Recession,
the VisitPay team has a unique
perspective on consumer
payment behavior and trends.

8. Introducing:
The VisitPay Five-Point Plan
A blueprint that puts
that insight to work.

9. 1 2 3 4 5
1. Maximize Self-Service
The easier it is to pay, the more
people will do so. Encourage
patients to opt in to self-service
payment, and to make payment
arrangements.
The VisitPay Five-Point Plan:

10. The VisitPay Five-Point Plan:
1 2 3 4 5
2. Communicate Purposefully
Soften and tailor communications
across the revenue cycle to show
compassion to those in financial
distress, while maintaining existing
reminder language for patients
whose ability to pay has
not changed.

11. The VisitPay Five-Point Plan:
1 2 3 4 5
3. Make Precise Offers
Automatically deliver payment
terms that reflect the current,
possibly radically changed,
economic circumstances
of each patient.

12. 1 2 3 4 5
The VisitPay Five-Point Plan:
4. Target Relief Appropriately
Direct help where it’s needed
most while alleviating call center
strain by providing self-service
payment relief options on a
targeted basis.

13. The VisitPay Five-Point Plan:
1 2 3 4 5
5. Balance Patient Satisfaction
and Payment Rate
Leverage AI-powered learning loops,
patient surveys, and regular
performance reporting to find and
maintain the optimal balance of a
positive patient experience and
financial performance.

14. Face these economic challenges with a
plan. Get an in-depth look into our
solution and see how you can
implement it to sustain revenue through
this crisis, now and into the recession.
GET MORE INFORMATION:
visitpay.com/2020-recession