Victoria Stevens is a hospitality and event professional with experience in various roles including front desk agent, shift leader, intern, front of house supervisor, and server. She has a Bachelor of Arts in Dance and a Bachelor of Science in Hospitality and Tourism Management from Grand Valley State University. She has certifications in customer service, communication, leadership, strategic planning, and visual presentations.

1. V I C T O R I A S T E V E N S
◆ H O S P I T A L I T Y A N D E V E N T P R O F E S S I O N A L ◆
S t e v e n v i @ m a i l . g v s u . e d u ◆ 1 1 5 3 H i a s c h u t t e r P l N W G r a n d R a p i d s , M I 4 9 5 0 4 ◆ 7 3 4 - 2 7 7 - 3 1 5 9
Member of Momentum Dance Club GVSU
Member of Grand Valley Dance Company
Member of Natl. Society of Collegiate Scholars
Continued Placement on Dean's List (2008-2016)
Editor-in-Chief of Chelsea Bleu Print (2011)
Member of National Honor Society (2010-2011)
P R O F E S S I O N A L E X P E R I E N C E
Responsible for opening and closing the store
Able to upsell promotions and other products
Supervised and trained other employees
Handled setting up the lounge areas at Electric Forest Music Festival
Responsible for checking in and providing information for VIP guests
Driver for important guests throughout the festival
Supervised employees within the restaurant area of the facility
Handled customer issues and complaints
Provided excellent service and dining experience to guests
Served members of SLCC in a professional atmosphere
Had personal connections and awareness of members and families
Had extensive knowledge of menus, events and operations
E D U C A T I O NA C C O M P L I S H M E N T S
Front Desk Agent
Amway Grand Plaza
Oct 2015 - Present
Shift Leader
Cold Stone Creamery
Feb 2015 - Feb 2016
Intern
CID Entertainment
June 2014 and June 2015
Front of House Supervisor
Craig's Cruisers
Mar 2014 - Nov 2014
Server
Spring Lake Country Club
May 2013 - August 2013
Responsible for handling guest reservations and billing
Able to provide information to guests through Concierge service
Handles customer complaints, concerns and satisfaction
Bachelor of Arts
Major in Dance
Grand Valley State University
Bachelor of Science
Major in Hospitality and Tourism Management
Emphasis in Meeting and Event Planning
Minor in General Business
Grand Valley State University
Customer Service
Communication
Leadership
Strategic Planning
Visual Presentations
R E F E R E N C E S
Certified Tourism Ambassador
Grand Rapids, MI
2016 - Present
C E R T I F I C A T I O N S
Chelsea Bromley
Assistant GM, CityFlatsHotel
chelsea.bromley@cityflatshotel.com
Carrie Morris
Professor, Grand Valley State
morrcarr@gvsu.edu
E X P E R T I S E
2011-2015
2012-2016