Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Senior CX Consultant
Industry
Design
About
I'm an experienced digital strategist with a strong passion for outcome-based design and collaborative approaches to solving complex problems.
I sit firmly at the intersection of brand planning and service design, effectiveness and emotional rewards. I believe in the importance of outcome-based design, the roles of empathy and mindfulness in successful collaboration, and that common sense will prevail over jargon.
My background spans experience strategy, brand planning, human centred design and social media strategy for a range of clients - FMCG, luxury, healthcare and banking. I'm currently exploring the complex financial services landscape with projects examining customer experience...
Tags
service design
design thinking
empathy
design
research
See more
Presentations
(1)Personal Information
Organization / Workplace
London, United Kingdom United Kingdom
Occupation
Senior CX Consultant
Industry
Design
About
I'm an experienced digital strategist with a strong passion for outcome-based design and collaborative approaches to solving complex problems.
I sit firmly at the intersection of brand planning and service design, effectiveness and emotional rewards. I believe in the importance of outcome-based design, the roles of empathy and mindfulness in successful collaboration, and that common sense will prevail over jargon.
My background spans experience strategy, brand planning, human centred design and social media strategy for a range of clients - FMCG, luxury, healthcare and banking. I'm currently exploring the complex financial services landscape with projects examining customer experience...
Tags
service design
design thinking
empathy
design
research
See more