7. Most companies don’t do a good job
with the information they already
have.
They don’t know how
to manage it, analyse it
in ways that enhance
their understanding,
and then make changes
in response to new
insights.
9. z
Need to learn how to use the data already
embedded in their core operating systems
INSiGHT
10. z
Digital economy is all about capturing,
analysing, and using information to serve
customers.
Companies that have what we call a culture
of evidence-based decision making, have
all seen improvements in their business
performance
INSiGHT
11. z
why don’t more companies make better
use of data and analysis?
Adopting evidence-based
decision making is a difficult
cultural shift: Work processes
must be redefined, data must
be scrubbed, and business
rules must be established to
guide people in their work.
12. z
Four must practices for
‘Decision makers’
Establish one undisputed source of
performance data
They give decision makers at all levels
near-real-time feedback
They consciously articulate their business
rules and regularly update them in response
to facts
They provide high-quality coaching to
employees who make decisions on a
regular basis.
13. z
Toshifumi Suzuki
CEO and president of
7-Eleven
Toshifumi Suzuki placed
responsibility for ordering—
the single most important
decision in the business—in
the hands of the stores’
200,000 mostly part-time
salesclerks. Those employees,
Suzuki believed, understood
their customers and, with
good information, could make
the best decisions about what
would sell quickly.
14. z
Relevant insights for a manager
Use Scorecard
The best way to teach people how to use data to create business benefits is to
provide them with data about their own performance. Regular scorecards clarify
individual accountability and provide consistent feedback so that individuals
know how they are doing.
15. z
Explicitly Manage Your Business
Rules
The best way to teach people how to use data to create business benefits is to
provide them with data about their own performance. Regular scorecards clarify
individual accountability and provide consistent feedback so that individuals
know how they are doing.
Relevant insights for a manager