Internal and supplier communications

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At TranslateMedia we communicate with staff, suppliers and clients in a clear, professional and courteous manner.

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Internal and supplier communications

  1. 1. Language Services Translate Media London | New York | Paris | Munich | Hong Kong Accurate. Punctual. Confidential. Professional Language Services www.translatemedia.com
  2. 2. Translate Media London | New York | Paris | Munich | Hong Kong Accurate. Punctual. Confidential. Internal and Supplier Communications
  3. 3. Translate Media London | New York | Paris | Munich | Hong Kong Accurate. Punctual. Confidential. Communication “ We will communicate with staff, suppliers and clients in a clear, professional and courteous manner.”
  4. 4. Translate Media London | New York | Paris | Munich | Hong Kong Accurate. Punctual. Confidential. Supplier communication <ul><li>Communicate with suppliers in a polite and courteous manner </li></ul><ul><li>Good first impression </li></ul><ul><li>Correspondence naturally becomes more informal as relationship is established </li></ul><ul><li>Show appreciation for the work suppliers do – whenever possible </li></ul><ul><li>Keep our suppliers happy so they are more likely to want to continue working with us </li></ul><ul><li>Feedback – positive and negative </li></ul><ul><li>Gives suppliers the opportunity to improve </li></ul><ul><li>Consistency </li></ul><ul><li>We should respond to ALL supplier queries </li></ul><ul><li>Be open, honest and firm with your suppliers, they will respond in kind </li></ul><ul><li>Firm, but not rude </li></ul><ul><li>Do not raise your voice </li></ul>
  5. 5. Translate Media London | New York | Paris | Munich | Hong Kong Accurate. Punctual. Confidential. Supplier communication <ul><li>Use appropriate form of communication </li></ul><ul><li>Email Skype Telephone </li></ul><ul><li>Suppliers can be just as busy as we are. </li></ul><ul><li>Allow them time to respond </li></ul><ul><li>If you need to get in touch quickly, pick up the phone! </li></ul><ul><li>Out of office Status – away, out to lunch Voicemail </li></ul>
  6. 6. Translate Media London | New York | Paris | Munich | Hong Kong Accurate. Punctual. Confidential. Supplier communication <ul><li>Share: </li></ul><ul><li>Positive/Negative experiences with suppliers </li></ul><ul><li>Not all suppliers will be discussed on a conference call so we should add notes regarding suppliers to the comments field on the translator profile page. </li></ul><ul><li>Date and initial entries. </li></ul><ul><li>Additional information about suppliers </li></ul><ul><li>Experience </li></ul><ul><li>Unavailability– i.e. picking up children from school, interpreting or in-house assignments. </li></ul><ul><li>Use of blackberry </li></ul><ul><li>Never answers the telephone, but more likely to respond to an email. </li></ul><ul><li>Date and initial entries. </li></ul>
  7. 7. Translate Media London | New York | Paris | Munich | Hong Kong Accurate. Punctual. Confidential. Supplier communication <ul><li>Why do all of these things? </li></ul><ul><li>Creates a positive perception of TranslateMedia </li></ul><ul><li>Efficient communication </li></ul><ul><li>Develops a flexible and strong relationship </li></ul><ul><li>Essential for expansion, key to future success, beneficial to PMs </li></ul>
  8. 8. Translate Media London | New York | Paris | Munich | Hong Kong Accurate. Punctual. Confidential. Staff communication <ul><li>Those that speak about your company and have the most opinions about the company are the people that work there. </li></ul><ul><li>Offer staff the same level of courtesy as clients and suppliers – first step to having a good reputation and maintains a pleasant working atmosphere. </li></ul><ul><li>Face-to-face communication is important – speak to your colleagues directly whenever possible. </li></ul><ul><li>Meetings – important that everyone gets involved. </li></ul><ul><li>Communication between offices – Newsletter </li></ul>

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