This Conversation May be Recorded for Quality Purposes Bookends of the Patient Experience: Improvement Strategies from Admission to Discharge (Mayo Clinic) How Orange Regional Medical Center Reduced Readmissions by 30 Percent Bookends of the Patient Experience: Improvement Strategies from Admission to Discharge New Ways to Improve the Patient Experience: Because it Begins Before the Front Door Communicating Effectively: Strategies to Ensure the Quality of Communication with Patients Integrating Care Coordination in the Revenue Cycle Communicating Effectively: Strategies to Ensure the Quality of Communication with Patients Trace Days 2013 | Knoxville, TN