Why you should choose to take the latest ITIL® qualification. The ITIL® Practitioner can help you towards reaching your ITIL® Expert status. How can FGI help you? For a copy of the course outline please call 01926405777 or email enquiry@fgitraining.com

1. Why ITIL®
Practitioner?
ITIL®is a registered trademarkof AXELOSLimited.

2. ITIL Foundation
ITIL Practitioner
ITIL Intermediates
Lifecycle
Modules
Capability
Modules
ITIL Expert
MALC
ITIL Master
ITIL®is a registered trademarkof AXELOSLimited.

3. Is it For You?
• Those interested in taking ITIL Foundation (pre-requisite)
• ITIL Foundation certified
• ITIL Intermediate certified and those on the path to Expert
• Anyone involved in adopting and adapting ITIL to their business
environment

4. Focuses on the Continual
Service Improvement Approach
as away tostructure
improvements
Establish Metrics for success
Drawson a bespoke ITIL toolkit!
9 Guiding Principles:
Focus on value,
Work holistically,
Keep it simple,
Design forexperience,
Progress iteratively,
Collaborate,
Startwhere you are,
Observedirectly,
Be transparent
ITIL® Practitioner Syllabus

5. Why Choose FGI?
• All of our TrainerConsultants areexperienced Service Managers
– We have adopted andadapted ITILin many different environments
– We continue tosupport our customers through ITILimprovement programmes
– It’s not justtheory tous!
• FGI can alsoassist you throughout yourCSI journey
– MaturityAssessment
– CSIPsupport
– Process Redesign
• Ongoing support via tutor@fgitraining.com
• Over 10 years’ experience in delivering the full suite ofITIL training
• Ourtraining portfolio coverscomplementaryknowledgeareas
– Programmeand ProjectManagement
– Communicationskills
– Leadershipskills

6. Callus on01926405 777oremail enquiry@fgitraining.com Website:http://fgitraining.com/