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Patient Engagement Starts with
Patient-Centered Research
Implementing patient engagement in healthcare
is becoming more and more common,but in order
for us to fullyoptimize patien...
M A K E R E S E A R C H E A S Y
The researchers sought out patients suffering from
chronic pain and offered acupuncture se...
Considering how busy these clinics are, it
only makes sense that clinicians would
not want to volunteer to take on extra
r...
That’s why the research team
made it as easy as possible for
clinicians to recommend the
study. All clinicians had to do w...
C O M I N G
T O G E T H E R
W I T H T H E
C O M M U N I T Y .
Another project in Philadelphia is
analyzing whether or not
...
Patientgroupsweremeetingwiththeiradvisorsandthentheirclinician
insteadofmeetingthembothatthesametime.Thisposedanissuebecau...
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Todd Berner: Patient Engagement Starts with Patient Centered Research

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Todd Berner discusses the role of patient centered research in patient engagement and how it can be improved.

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Todd Berner: Patient Engagement Starts with Patient Centered Research

  1. 1. Patient Engagement Starts with Patient-Centered Research
  2. 2. Implementing patient engagement in healthcare is becoming more and more common,but in order for us to fullyoptimize patient engagement techniques,we need to be performing better research.We need to better understand the patient’s perspective so that we can fullytake advantage of anypotential gaps in the patient experience. It’s time to move past taking the easy road and to get them involved.In light of such,I have highlighted a couple projects in particular using creative ways to recruit clinician feedback:
  3. 3. M A K E R E S E A R C H E A S Y The researchers sought out patients suffering from chronic pain and offered acupuncture services in addition to other integrative treatment approaches. More specifically, the study wanted to compare the effects of group acupuncture (acupuncture with multiple patients in a room) with one­on­one acupuncture. One such project worked with urban low-income community health centers
  4. 4. Considering how busy these clinics are, it only makes sense that clinicians would not want to volunteer to take on extra responsibility and report findings to a third party. Diane McKee, MD, MS, of Albert Einstein College of Medicine in Manhattan, remembers “offering acupuncture to patients who wouldn’t otherwise have access to it was not a hard sell to the clinics’ doctors. Trickier was squeezing the service into the bustling clinic.”
  5. 5. That’s why the research team made it as easy as possible for clinicians to recommend the study. All clinicians had to do was identify patients with chronic pain and ask whether or not they would be interested in acupuncture. From there, the research team and acupuncture therapists would attend clinic meetings, keep clinicians up­to­ date with the process, and communicate stories about the effectiveness of the treatment.
  6. 6. C O M I N G T O G E T H E R W I T H T H E C O M M U N I T Y . Another project in Philadelphia is analyzing whether or not community health workers can help improve treatment for patients with chronic diseases. The research team realized that there was something missing from their study—connection.
  7. 7. Patientgroupsweremeetingwiththeiradvisorsandthentheirclinician insteadofmeetingthembothatthesametime.Thisposedanissuebecause itmeantthingswerelostintranslation.Patientswerenotbeingproperly informedofthe“specificlogisticaldetailsoftheinterventionand improvements”thestudymightmake. Inresponsetothis,thestudybeganholdingtownhallmeetingswherepatients coulddescribetheirexperience,communityhealthworkerscouldexplain theirsideofthings,andthepatientadvisorsandclinicianscouldworktogether tocomeupwithsolutions.Afterward,theresearchgroupwasabletoarticulate logisticalproblemsaswellasunderstandstakeholderstrulyvalued. Clinicians have potentially the most insightful feedback to give, and yet they go neglected very often in studies because of their demanding schedules. If we are able to transcend this barrier, we may be to improve healthcare far faster than we ever thought possible.

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