1. Thuy-Truc (Victoria) X. Le
12 Medici Ct. Cellular: (443)-850-6561
Parkville, MD 21234 trucle93@gmail.com
EDUCATION
Towson University Fall 2012 – May 2015
Bachelor of Science, Healthcare Management
Minor: Business Administration
GPA: 4.0/4.0
Latin Honors - Summa Cum Laude
Upsilon Phi Delta Honor Society (Fall 2013 – Present)
National Society of Collegiate Scholars (Spring 2013 – Present)
PROFESSIONAL EXPERIENCES
Market Research Intern Fall 2014 – Present
CareFirst BlueCross BlueShield
 Solely responsible for managing all survey projects in Vovici and Qualtrics survey systems and communicating with clients
to ensure expectations are met and project outcomes are satisfactory.
 Assisted with the transition between survey systems in order to ensure all historical files were saved and technical issues
were resolved.
 Assisted in implementing new software to improve the process of collecting data for future studies or ad hoc requests.
 Developed Standard Operating Procedures for new processes and programs within Market Research to ensure procedures
are carried out properly in the future.
 Developed a proposal that included a review of the Comprehensive Satisfaction Survey based on SBU corporate plans to
identify areas of opportunity that Market Research could impact.
 Created queries and run reports for the Social Media team to identify and evaluate areas of improvement that have a direct
impact on Social Media Marketing strategies.
 Gathered and organized narrative and statistical information using established methods such as questionnaires, review of
computer data and comparison of past and present records in order to identify opportunities for improvement for clients.
Research Assistant Fall 2014 - Present
Towson University
 Programmed a survey for a 7-year study, which evaluated the performance of Towson University’s Allied Health program,
and conducted statistical analyses in order to identify opportunities for improvement.
 Performed a comprehensive literature review of peer-reviewed journal articles in order to compose a paper analyzing how
healthcare organizations manage organizational change.
Certified Pharmacy Technician Spring 2012 – Spring 2014
Rite Aid Pharmacy
 Maintained patient records in a computerized system and updated archives within the pharmacy to assure any changes in
policies or procedures are noted and followed appropriately.
 Calculated dosages, dispensed medications, prepared prescription labels, and filled prescriptions for approval by
pharmacists.
 Acted as a liaison between patients, providers, and insurance companies to handle issues resulting from miscommunication
and to ensure client satisfaction.
SKILLS
 Highly proficient in Microsoft Office Suite
 Strong analytical and statistical skills
 Knowledgeable of medical and insurance terminology
 Proficient typing, writing and presenting skills
 Excellent interpersonal and communication skills
 Organizational skills
LEADERSHIP EXPERIENCES
President of Healthcare Leadership Academy Fall 2013 – Fall 2014
 Communicated regularly with other student organizations, administrative offices, faculty, and community members.
 Managed and coordinated events from fundraising and community service to social, networking events in order to ensure
all commitments were met in accordance to the goals and objectives of the projects.