1. CURRICULUM VITAE
OF
THULI NONKONZO MAZIBUKO
PERSONAL DETAILS
SURNAME : MAZIBUKO
NAME (S) : THULI NONKONZO
IDENTITY NUMBER : 9103030293081
DATE OF BIRTH : 1991-03-03
GENDER : FEMALE
MARITAL STATUS : SINGLE
NATIONALITY : SOUTH AFRIAN
HOME LANGUAGE : ISIZULU
LANGUAGE PROFICIENCY : ENGLISH (READ,WRITE & SPEAK)
AFRIKAANS(READ&WRITE)
ISISWATI(READ& SPEAK)
SOTHO(READ,WRITE & SPEAK)
CONTACTDETAILS : 0797762836 / 0739264770
EMAIL ADDRESS : mazibukothuli1@gmail.com
RESIDENTIAL/POSTALADDRESS : 2514 LESEDI STREET
PROTEA CITY
1818
EDUATIONAL EXPERIENCE
INSTITUTE : ITHEMBA INSTITUTE OFTECHNOLOGY
HIGHEST GRADE PASSED : GRADE 12
SUBJECTS PASSED : ENGLISH, AFRIKAANS,MATHEMATCS,PHYSICALSCIENCE,
ELECTRICAL TECHNOLOGY,COMPUTER APPLICATON TECH.
2. YEAR PASSED : 2009
FURTHER EDUCATION
INSTITUTE : STANDFORDCOMPUTER ANDBUSINESSCOLLEGE
COURSE : MICROSOFT- ADVANCED2007
PERIOD : 6 MONTHS
YEAR : FEBRUARY 2010 – JUNE 2010
INSTITUTE : CAUTIOUS TRAININGACADEMY
COURSE : CALL CENTRE (INBOUNDANDOUTBOUND)
PERIOD : 2 WEEKS
YEAR : JULY 2012
WORK EXPERIENCE
COMPANYNAME : CRIMSONROOMCOMMUNICATIONS
POSITION HELD : PROMOTER
KEY RESPONSIBILITIES : PROMOTING DIFFERENTPRODUCTS
REASON FOR LEAVING : TEMPORARY
COMPANYNAME : MUNNICK BASSON DAGAMA CREDIT SOLUTIONS
POSITION HELD : DEBT COLLECTOR
KEY RESPONSIBILITIES : -CAPTURINGDEBIT ORDERS
-SETTINGUP PAYMENT ARRANGEMENTS
-REMINDINGCUSTOMERS ABOUT ARRANGEMENTS MADE
BEFORE DUE DATE
-FOLLOWINGUP ON MISSED PAYMENT
-UPDATINGCUSTOMERS DETAILS I.E ADDRESS
-ENSURINGTARGET IS MET ON A MONTHLY BASIS
PERIOD : JANUARY2013 – JANUARY2015
REASON FOR LEAVING : PERSONALRESPONSIBILITIES
3. COMPANYNAME : WEBHELPSA
POSITION HELD : CUSTOMER SERVICESPECIALIST
KEY RESPONSIBILITIES : BILL ENQUIRIESI.E SEND COPIES,ANDEXPLAIN IF
APPLICABLE
-SIMSWAPS/ACTIVATIONS ANDSIMORDERS
-BLACKLISTINGANDUNBLOCKLISTINGOFDEVICES
-ONLINEACCOUNTSSETUP, NAGIVATION ANDPURCHASES
-TAKINGPAYMENTS
-SETTINGUP DIRECT DEBITS
-UPDATINGDETAILSI.E ADDRESS
- CHANGINGNUMBERS
-EXPLAIN TARIFFANDADDINGFEAUTURES/SERVICES
-RAISECASESI.E FRAUD, REFUND ANDBILL
RECALCULATIONS
-FIRSTLINE TECH I.E MANUAL ROAMINGETC
PERIOD : JUNE 2015 TILL PRESENT
REFERENCES
NAME : NaeemKarim
COMPANY : WEBHELPSA
4. POSITION : TEAM LEADER
EMAIL ADDDRESS : Karim.naeem@za.webhelp.com
CONTACTDETAILS : 0872852338
NAME : REMIND MOELE
COMPANY : MUNNICK BASSON DAGAMA CREDIT SOLUTIONS
POSITION : SUPERVISOR
EMAIL ADDDRESS : remindm@mbdmail.mbd.co.za
CONTACTDETAILS : 0726357898/0710938336
