Telecoms lifecycle management has fast become the means to make telecom cost reductions; prepare for business change and to manage risk when making decisions to invest in telecoms infrastructure.
2. How important are these
objectives?
• Identify all charges?
Reduce cost? • Become more efficient?
• Merger or acquisition?
Be prepared? • Business change?
• Purchasing new systems?
Manage risk? • Optimising your network?
3. Have you read the stats?
• Telecom costs typically equate to
3.6% of companies P&L spend
• 50% of large enterprises don’t
know what they are spending
• 10-12% invoices are incorrect yet
85% of are never checked
• Between 15% and 35% of all fixed
telecoms assets are surplus to
requirement
• 35% of mobile calls are not
business related
Sources: Gartner and Aberdeen Research
4. Why is this?
• Difficult to identify and manage
costs
• Lack of complete information,
tools and dedicated resources
• Staff are increasingly mobile and
offices decentralised
• Lack of centralised management
• Lack of proof that best value is
being sought from network
providers
5. Help is at hand to …
• identify your telecoms estate
• correct billing errors
• improve pricing and contract terms
• optimise voice capacity
• manage the full telecoms lifecycle
6. but is TLM for you?
• Telecom spending in excess of £3m p.a.?
• Manage voice, mobile and WAN?
• Require greater visibility and control?
• Multi-site, international operation?
• Recent merger/acquisitions?
• Multiple service providers?
• Decentralised operations?
• Want to benchmark telecom providers?
• Have an acceptable-use mobile policy?
If so, we can help you …
7. TLM is not …
• an annual audit
• a sales proposal to change providers, for their benefit
• taking over your telecoms operation
• performing tasks that your staff handle now
8. so what is …
Telecoms Lifecycle Management?
It is the people, processes and technology required to provide continuous,
visibility and control over telecom expenditure so that a client can track
precisely what services they are purchasing and how much they are being
charged for them.
TLM covers all aspects of telecommunications spend:-
inventory management usage management
order management contract management
supplier management dispute management
invoice management sourcing management
9. Success stories
One European DIY chain was advised to
increase their telecom service providers
from one to eight. They reduced costs by
24% and improved service levels at the
same time.
Making a recommendation to a High St
retailer to deploy VoIP across just 20% of
their stores they succeeded in gaining
80% of the benefit but with lower capital
spend and lower operational risk.
10. If so …
Interested?
Need to know
more?
Require a Call: 0843 289 6046
White Paper
or case study? sales@telecoms-expense-management.co.uk
