This document contains a series of multiple choice questions and answers related to human resources management topics like compensation, performance management, training, and employee development. There are over 30 questions in total covering concepts such as types of pay, performance appraisal methods, training approaches, and the goals of employee orientation programs. The questions assess understanding of key HR terms and processes.
2. Which of the following is NOT a type of direct
financial payment?
A) Wages
B) Insurance
C) Incentives
D) Commissions
Answer: B
3. __________________ is the right to make
decisions, to direct the work of others, and to
give orders.
A) Leadership
B) Authority
C) Management
D) Responsibility
Answer: B
4. A company using competency-based
pay compensates employees for all of
the following EXCEPT
A) Behaviors
B) job title
C) knowledge
D) skills
Answer: B
5. Which of the following refers to the
standards someone uses to decide what
his or her conduct should be?
A) Ethics
B) Strategies
C) Preferences
D) Competencies
Answer: A
6. In the management process, which of the following
is an activity associated with the leading function?
A) motivating subordinates
B) setting performance standards
C) training new employees
D) developing procedures
Answer: A
7. The EEOC was initially established to
investigate complaints about
A) job discrimination
B) unfair business practices
C) sexual harassment in schools
D) structural accommodations for
disabled people
Answer: A
8. A workforce comprised of two or more groups of
employees with various racial, gender, cultural, handicap,
age, and religious backgrounds is best described as .
A) Competitive
B) Ethnocentric
C) Globalized
D) Diverse
Answer: D
9. Which term refers to the holistic, integrated and results
and goal-oriented process of planning, recruiting,
selecting, developing, managing, and compensating
employees?
A) job analysis
B) HR alignment
C) strategic planning
D) talent management
Answer: D
10. Which of the following terms refers to the procedure
used to determine the duties associated with job
positions and the characteristics of the people to hire
for those positions?
A) job description
B) job specification
C) job analysis
D) job context
Answer: C
11. The information resulting from a job analysis is
used for writing .
A) job descriptions
B) corporate objectives
C) personnel questionnaires
D) training requirements
Answer: A
13. Which of the following terms refers to the
background investigations, tests, and physical exams
that firms use to identify viable candidates for a job?
A) selection tools
B) job analysis methods
C) personnel techniques
D) forecasting tools
Answer: A
14. Succession planning requires making forecasts of in three
steps:__________, develop inside candidates, assess and
choose those who will fill the key position.
A) identify key needs
B) job specifications
C) global trends
D) labor relations
Answer: A.
15. Which of the following terms refers to the
consistency of scores obtained by the same
person when retested with alternate forms of
the same test?
A) Equivalency
B) Reliability
C) Expectancy
D) validity
Answer: B
16. Which of the following terms refers to the
accuracy with which a test fulfills the
function for which it was designed?
A) Reliability
B) Validity
C) Expectancy
D) consistency
Answer: B
17. tests include assessments of general reasoning ability
and of specific mental abilities like memory and
inductive reasoning.
A) Motor ability
B) Personality
C) Achievement
D) Cognitive
Answer: D
18. Grafton Industries administers selection tests to job
candidates. The tests measure a range of abilities
including memory, vocabulary, verbal fluency, and
numerical ability, so they are most likely tests.
A) Standardized
B) Intelligence
C) Achievement
D) personality
Answer: B
19. All of the following are most likely assessed
on personality tests EXCEPT .
A) Extraversion
B) Reasoning
C) Sensitivity
D) emotional stability
Answer: B
20. All of the following are typical reasons that
employers provide severance pay when
downsizing EXCEPT ________.
A) reducing litigation chances
B) ensuring good public relations
C) reassuring remaining employees
D) adhering to government requirements
Answer: D
21. represents a tendency to be sociable,
assertive, and active.
A) Extroversion
B) Conscientiousness
C) Agreeableness
D) Openness to experience
Answer: A
22. Which of the following is used to measure
job knowledge?
A) aptitude tests
B) interest inventories
C) achievement tests
D) personal tests
Answer: C
23. Which of the following is the most
commonly used selection tool?
A) telephone reference
B) reference letter
C) interview
D) personality test
Answer: C
24. MTR Enterprises failed to provide adequate
safety training to one of its employees. As a
result, the employee harmed a customer. A
court would most likely find MTR liable for
A) Discrimination
B) negligent training
C) occupational fraud
D) hazardous training
Answer: B
25. Which of the following is the primary
disadvantage of using structured interviews
during the employee selection process?
A) higher potential for bias
B) limited validity and reliability
C) inconsistency across candidates
D) reduced opportunities for asking follow-up
questions
Answer: D
26. All of the following will most likely improve the
structure of an interview EXCEPT
A) using the same questions for all candidates
B) rating candidate answers against a scale
C) asking candidates to describe themselves
D) using a standardized interview form
Answer: C
27. Tyler, a new accounts representative at Martin
Marketing, is learning the job by actually doing job-
related tasks such as contacting customers. Tyler is
most likely participating in .
A) on-the-job training
B) socialization
C) social learning
D) modeling
Answer: A
28. Which of the following terms refers to
a set of instructions, diagrams, or similar
methods available at the job site to guide the
worker?
A) task analysis record form
B) position replacement card
C) skills sheet
D) job aid
Answer: D
29. Which of the following terms refers to a section of
an employer's Web site that provides employees
with online access to job-related training courses?
A) virtual classroom
B) videoconferencing
C) job simulation
D) learning portal
Answer: D
30. Which of the following terms refers to the process of
evaluating an employee's current and/or past
performance relative to his or her performance
standards?
A) employee selection
B) performance appraisal
C) employee orientation
D) organizational development
Answer: B
31. Which of the following best describes the purpose
of an appraisal interview?
A) training supervisors in the rating process
B) identifying potential interpersonal problems
C) making plans to correct employee weaknesses
D) discussing and scheduling training programs
Answer: C
32. Which performance appraisal problem is associated
with supervisors giving all of their subordinates
consistently high ratings?
A) central tendency
B) leniency
C) strictness
D) halo effect
Answer: B
33. Which of the following is a performance appraisal problem that occurs
when a supervisor's rating of a subordinate on one trait biases the rating
of that person on other traits?
A) Recency effect
B) halo effect
C) central tendency
D) stereotyping
Answer: B
34. 6) Which of the following terms refers to setting specific
measurable goals with each employee and then periodically
reviewing the progress made?
A) behaviorally anchored rating scale
B) management by objective
C) mixed standard scales
D) forced distribution
Answer: B
35. Craig is a line manager at a paper supply company. All of the following
are methods that Craig should most likely implement to motivate his
subordinates EXCEPT ________.
A) recognizing an employee's contribution
B) encouraging workers to earn overtime pay
C) gaining agreement on goals with employees
E) using positive reinforcement on a daily basis
Answer: B
36. Which of the following conditions must be met for an injured employee to earn
workers'
compensation from the employer?
A) The employee was injured while on the job.
B) The employee suffered the injury through no fault of his or her own.
C) The employee worked full-time for the employer for a minimum of 12 months.
D) The employee received adequate job training to understand the position's
requirements.
Answer: A
37. Which form of equity refers to how a job's pay rate in one company
compares to the job's pay rate in other companies?
A) Distributive
B) Internal
C) External
D) procedural
Answer: C
38. Which form of equity refers to the fairness of a job's
pay rate in comparison to other jobs within the
same company?
A) External
B) Internal
C) Distributive
D) individual
Answer: B
39. means collapsing salary grades and ranges into just a few wide
levels, each of which contains a relatively wide range of jobs and
salary levels.
A) Comparable worth
B) Job evaluation
C) Broad banding
D) Job grading
Answer: C
40. What type of pay plan is being used when workers are paid a
sum for each unit they produce?
A) competency-based pay
B) job-based pay
C) piecework
D) bonus
Answer: C
41. The indirect financial and nonfinancial
payments employees receive for continuing
their
employment with a company are called
________.
A) compensation
B) salary
C) benefits
D) remuneration
Answer: C
42. Which of the following provides pay to an
employee when he or she is temporarily out
of
work because of illness?
A) sick leave
B) severance pay
C) supplemental pay
D) workers' compensation
Answer: A
43. ________ seek(s) to enable employees to balance their job and family
responsibilities.
A) Sick leave
B) Pension plans
C) Work-life benefits
D) Benefit management systems
Answer: C
44. ________ is the activity that involves establishing and maintaining the positive
employee employer relationship.
A) Quality circles
B) Employee relations
C) Suggestion teams
D) Focus groups
Answer: B
45. Which of the following is NOT an effect of an abusive supervisor?
A) more likely to stay with the company
B) higher stress
C) low job satisfaction
D) more likely to quit
Answer: A
46. Which of the following terms refers to having local employees abroad do
jobs that the firm’s domestic employees previously did in-house?
A) adapting
B) offshoring
C) enlarging
D) diversifying
Answer: B
47. ________ is a program where informal manager-
employee exchanges such as praise,
approval, or expressions of appreciation are given for
a job well done.
A) Merit pay
B) A social recognition program
C) Performance feedback
D) Variable pay
Answer: B
48. When managers use metrics to assess performance and then develop
strategies for corrective action, they are performing the---------------function
of the management process.
A) Planning
B) Leading
C) Controlling
D) organizing
Answer: C
49. In Vroom's theory of motivation, motivation is equal to E
* I * V, where I represents ________.
A) intrinsic needs
B) internalization
C) instrumentality
D) incentives
Answer: C
50. In Vroom's theory of motivation, motivation is equal to E * I * V, where
E represents ________.
A) existence
B) expectancy
C) esteem
D) energy
Answer: B
51. A straight salary is most appropriate when a salesperson's primary duties
involve ________.
A) finding new clients
B) meeting sales quotas
C) pushing hard-to-sell items
D) fostering relationships with customers
Answer: A
52. Retaining employees is a_________issue and the best retention strategies
are therefore multifunctional.
A) talent management
B) career management
C) strategic management
D) human resources management
Answer: A
53. All of the following are typical activities of career coaches EXCEPT
helping employees to
A) make 1-5 year career plans
B) identify development needs
C) obtain networking opportunities
D) negotiate with firms for higher salaries
Answer: D
54. Which of the following is a specific example of a career
development activity?
A) job evaluation
B) training workshop
C) college recruitment
D) performance appraisal
Answer: B
55. As an employer, what is the primary benefit of cutting a high
turnover rate?
A) selling stock
B) saving money
C) attracting applicants
D) meeting legal obligations
Answer: B
56. Employers benefit from offering career development programs to
employees in all of the following ways EXCEPT .
A) supporting recruitment efforts
B) boosting employee commitment
C) enhancing employee strengths
D) facilitating performance analysis
Answer: D
57. Which term refers to actions intended to place physical or psychological distance
between employees and their work environments?
A) employee disengagement
B) workplace separation
C) job withdrawal
D) attrition
Answer: C
58. The rate at which employees leave a firm is best known as .
A) Downsizing
B) Retirement
C) Turnover
D) Retention
Answer: C
59. Which of the following is most likely to occur when a new employee's
high expectations and enthusiasm confront the reality of a boring job?
A) halo effect
B) reality shock
C) disparate rejection
D) cognitive dissonance
Answer: B
60. When conducting an appraisal interview, supervisors should do
all of the following EXCEPT
a. ask open-ended questions
b. give specific examples of poor performance
c. write up an action plan with goals and dates
d. compare the person's performance to that of other employees
Answer: D
61. When an employee's performance is so poor that a written warning is
required, the warning should
a. identify the standards by which the employee is judged
b. provide examples of employees who met the standards
c. provide examples of times when the employee met the standards
d. be written by a labor law attorney in accordance with federal
guidelines
Answer: A
62. All of the following are reasons for appraising an employee's
performance EXCEPT
A) correcting any work-related deficiencies
B) creating an organizational strategy map
C) determining appropriate salary and bonuses
D) making decisions about promotions
Answer: B
63. A supervisor who frequently rates all employees as average on
performance appraisals most likely has a problem known as .
A) halo effect
B) stereotyping
C) central tendency
D) leniency
Answer: C
64. The most popular method for ranking employees is the________
method.
A) graphic ranking scale
B) alternation ranking
C) paired comparison
D) forced distribution
Answer: B
65. The primary purpose of providing employees with feedback during a
performance appraisal is to motivate employees to _________
A) apply for managerial positions
B) remove any performance deficiencies
C) revise their performance standards
D) enroll in work-related training programs
Answer: B
66. Which of the following will most likely help a speaker improve the
effectiveness of a training lecture?
A) opening with a familiar joke
B) talking from a prepared script
C) watching the audience's body language
D) using exaggerated hand gestures to emphasize points
Answer: C
67. Amy, an accounting supervisor, has been asked to provide training for her subordinates
about new tax laws. In order to motivate the individuals who attend her training session,
Amy should most likely do all of the following EXCEPT .
A) use as many visual aids as possible during the session
B) provide an overview of the material to be covered
C) use new terminology and technical concepts
D) give information in logical, meaningful sections
Answer: C
68. Rebekah was hired soon after graduation and assigned to complete a management
trainee program. She will move to various jobs each month for a nine-month period
of time. Her employer is utilizing the _____________ form of training.
A) job rotation
B) understudy
C) job expansion
D) informal learning
Answer: A
69. Which of the following training methods is most frequently used
by employers to reduce cost ?
A) job instruction training
B) apprenticeship training
C) on-the-job training
D) classroom training
Answer: C
70. On Alicia's first day of work at a software firm, she attended a
meeting with the HR manager and other new employees. Alicia
learned about employee benefits packages, personnel policies,
and the structure of the company. In which of the following did
Alicia most likely participate?
A) Recruitment
B) Selection
C) employee orientation
D) employee development
Answer: C
71. Which of the following is most likely NOT one of the goals of an orientation
program?
A) making new employees feel like part of a team
B) helping new employees become socialized into the firm
C) assisting new employees in selecting the best labor union
D) teaching new employees about the firm's history and
strategies
Answer: C
72. During the job analysis process, the main purpose of having workers review
and modifydata collected about their current positions is to ____________.
A) confirm that the information is correct and complete
B) provide a legal benchmark for employer lawsuits
C) encourage employees to seek additional job training
D) validate the job specification list provided by HR
Answer: A
73. The main drawback of performing a job analysis regards the .
A) unverifiable data a job analysis typically provides
B) certification required to conduct a job analysis
C) amount of time a job analysis takes to complete
D) redundant information gathered during a job analysis
• Answer: C
74. Maria, a manager at a computer company, needs to gather job analysis
information from a big number of employees who perform similar work. Which of
the following would be most appropriate for Maria?
A) observing all employees
B) interviewing the HR manager
C) holding a group interview with a supervisor
D) conducting telephone surveys of all employees
• Answer: C
75. Which of the following is the main drawback of using internal
sources of candidates tofill available positions in a firm?
A) lack of knowledge regarding a candidate's strengths
B) potential to lose employees who aren't promoted
C) questionable commitment of candidates to the firm
D) significant training and orientation
requirements
• Answer: B
76. The workers who do all or most of their work remotely, often
fromhome, using information technology are called
____________________.
A) telecommuters
B) temps
C) walk-ins
D) Recruiters
Answer: A
77. With the work sampling technique, applicants are .
A) asked to submit examples of projects they have completed for
other employers
B) tested on their ability to perform several tasks crucial to performing
the job of interest
C) tested on their ability to perform a range of tasks related to several
positions in a firm
D) given video-based situational interviews to assess their critical
thinking skills
• Answer: B
78. All of the following will most likely improve the structure of an interview
EXCEPT
A) using the same questions for all candidates
B) rating candidate answers against a scale
C) asking candidates to describe themselves
D) using a standardized interview form
Answer: C
79. How do situational interviews differ from behavioral interviews?
A) Situational interviews are based on an applicant's responses to
actual past situations.
B) Situational interviews are based on how an applicant might
behave in a hypothetical situation.
C) Situational interviews ask applicants job-related questions to
assess their knowledge and skills.
D) Behavioral interviews ask applicants to describe their emotions
in different hypothetical situations.
Answer: B
80. All of the following are mutual characteristics of computerized selection
interviews EXCEPT.
• A) questions presented rapidly
• B) response times measured for any delays
• C) questions focused on experience and skills
• D) essay questions based on hypothetical situations
Answer: D
81. Which of the following methods for gathering background information about
a job applicant is NOT recommended because of potential legal violations?
• A) searching social networking sites for posted information about the
applicant
• B) using a database to access information about the applicant's credit
history
• C) locating references other than the ones provided by the applicant
• D) using a search engine to find information about the applicant
Answer: A
82. The unreliability of a test is best explained by all of the following
EXCEPT
• A) poor sampling of question material
• B) lack of equivalence between tests
• C) inconsistent testing conditions
• D) failure to predict job performance
• Answer: D
83. Oldtown Industrial is using a private employment agency to recruit
individuals for management positions. As the HR manager at
Oldtown, you need to ensure that applicants are screened properly,
so you should ____________ .
• A) provide the agency with an accurate job description
• B) post jobs on the firm's intranet and bulletin boards
• C) develop applicant screening software for internal hires
• D) send HR experts to monitor the agency's recruiting activities
Answer: A
84. All of the following topics are typically addressed during employee
orientation EXCEPT .
• A) employee benefits
• B) personnel policies
• C) work behavior expectations
• D) wage curves
• Answer: D
85. The following are interviewing biases to avoid EXCEPT .
A) asking prepared questions
B) first impressions
C) pressure to hire
D) not clarifying what the job involves
• Answer: A
86. • Mouna is interviewing for a position as a Professor of chemistry. His
interview is conducted by a team of other faculty members in the
department . This is an example of a ______ interview.
A) serial
B) panel
C) one-on-one
D) mass
Answer: B
87. Employers most likely conduct background investigations and
reference checks to verify a candidate's .
A) age
B) marital status
C) military service
D) disability history
• Answer: C
88. What is the type of interview which lists the questions ahead of time?
• A) structured interview
• B) unstructured interview
• C) situational interview
• D) behavioral interview
• Answer: A
89. • Lisa, a supervisor at a shoes store, needs to define critical duties
that have not been assigned to specific employees. Which of the
following would most likely provide Lisa with this information?
• A. work activities
• B. job context
• C. job analysis
• D. performance standards
• Answer: C
90. • Mike has been asked to lift weights , As part of the selection
process for a position at ABC . Which of the following is most likely
being measured by ABC?
A) interpersonal skills
B) cognitive skills
C) physical abilities
D) Achievements
Answer: C
91. All of the following are benefits of using computerized or Web-based
performance appraisal systems EXCEPT .
• A) merging examples with performance ratings
• B) helping managers maintain computerized notes
• C) combining different performance appraisal tools
• D) enabling managers to monitor employees' computers
Answer: D
92. ATS -Applicant tracking systems are used by firms to .
• A) develop work samples
• B) develop specific job descriptions
• C) verify a candidate's U.S. citizenship
• D) screen and rank candidates based on skills
• Answer: D
93. What is the primary purpose of offering an executive stock options in
a compensation package?
• A. providing the executive with guaranteed bonuses
• B. encouraging the executive to increase the firm's value
• C. enabling the firm to decrease the executive's base pay
• D. offering the executive long-term retirement security
Answer: B
94. Which of the following is a true statement about Herzberg's Hygiene-
Motivator theory?
A) Highly motivated workers rely equally on lower-level and higher-level needs.
B) Assigning workers to teams can eliminate job-associated stress and frustration.
C) Providing employees with feedback and challenge satisfies their lower-level
needs.
D) Managers can create a self-motivated workforce by providing feedback and
recognition.
Answer: D
95. • Joan is a manager for Nokia india, and it is time to conduct performance
appraisals. During the appraisals, it would be most effective for Joan to
________.
• A) link performance with employee bonuses
• B) make personal comments to the employee
• C) focus on quantifiable, objective results
• D) post appraisal results for each team
• Answer: C
96. • All of the following are the most likely reasons that mental health
costs are rising EXCEPT ________.
• A) widespread drug and alcohol problems
• B) more mental health referrals by specialists
• C) mental health claims causing health care claims
• D) laws requiring employers to offer mental health benefits
• Answer: B
97. Studies indicate that in order for merit pay to be most effective, it
should be linked to ________.
• A) company profits
• B) annual base salary
• C) employee overtime
• D) employee performance
• Answer: D
98. • ________ is a program where informal manager-employee
exchanges such as praise, approval, or expressions of appreciation
are given for a job well done.
• A) Merit pay
• B) A social recognition program
• C) Performance feedback
• D) Variable pay
• Answer: B
99. Areana , the HR manager at KPL company , will get stock distributed
to her when she retires. This is called ____________________
A) profit-sharing plan
B) earnings-at-risk plan
C) Employee stock ownership plan (ESOP)
D) gainsharing plan
Answer: C
100. Which of the following questions is most relevant to developing a
market-competitive pay system?
• A) What is the ranking of each job?
• B) What is the relevant labor market?
• C) What percentage of workers are contingent?
• D) What are the local and federal pay regulations?
Answer: B
101. • Adam a supervisor at ITTL , recently learned that HR manager with
comparable responsibilities earns a higher salary than adam. Which
form of equity is of most concern to Adam?
• A) external
• B) internal
• C) distributive
• D) individual
• Answer: B
102. _________________focuses on helping an employee make long-term
career plans, while __________ addresses an employee's short-term
job skills.
A) Mentoring; coaching
B) Coaching; mentoring
C) Recruiting; coaching
D) Appraising; training
Answer: A
103. • Which of the following is one of the primary complaints regarding
the use of the forced distribution method for performance
appraisals?
• A) difficult to implement
• B) harm to employee morale
• C) high costs of administration
• D) time consuming to administer
Answer: B
104.
105. In a stress interview, the interviewer seeks to make the applicant
uncomfortable with rude questions.
• Answer: TRUE
Providing learning content on demand through cell phones and laptops is
known as mobile learning.
Answer: TRUE
Employment planning should be an integral part of a firm's strategic and HR
planning process.
Answer: TRUE
106. When it refers to filling jobs like that of a maintenance worker, human
resources specialist is called succession planning.
Answer: FALSE
A reliable test is one that yields consistent scores when a person takes two
alternate forms of the test or when he or she takes the same test on two or
more different occasions.
Answer: TRUE
The interview is the most widely used personnel selection procedure.
Answer: TRUE
107. Willingness questions gauge an applicant's ability to meet the job requirements.
• Answer: FALSE
Behavioral interviews ask interviewees to describe how they would react to a
hypothetical situation at some point in the future.
Answer: FALSE
108. Setting standards such as sales quotas, quality standards, or production levels is part of the leading
function of human resource management.
• Answer: FALSE
Tests administered for hiring purposes should be both valid and reasonable if used by a firm that
adheres to evidence-based human resources.
Answer: FALSE
When interviewing disabled people, interviewers tend to avoid directly addressing the disability, which
limits an interviewer's opportunity to adequately determine whether or not a candidate can perform
the job.
• Answer: TRUE
109. Team training is used by many firms to develop strong management teams,
enhance interpersonal skills, and encourage job flexibility.
• Answer: TRUE
The SHRM human resource manager competencies include ethical practice,
business acumen, and relationship management.
• Answer: TRUE
Selection tests should be used as supplements to other tools like interviews
and background checks.
• Answer: TRUE
110. 360 degree feedback is generally used for development
purposes rather than for pay increases.
• Answer: TRUE
• The HR department monitors the performance appraisal
system, but it is typically not involved in rating employees.
• Answer: TRUE
111. • In order to ensure that performance appraisals are effective, Alina a supervisor,
should make sure to schedule a feedback session to address each subordinate's
performance, progress, and future development plans.
• Answer: TRUE
A focus on competitiveness and motivation suggests that a company should
promote on the basis of seniority.
• Answer: FALSE
112. • In order for a firm to have an effective incentive plan, there
should be a clear relationship between employee effort and
quantity or quality of output.
• Answer: TRUE
• The complicated nature of piecework makes it an
unpopular individual incentive plan among employers.
• Answer: FALSE
113. Studies show that trainees are distracted by visual aids presented during training sessions.
Answer: FALSE
Benefits are an important aspect of employee compensation, and they involve the direct
financial payments employees receive for remaining with an employer.
Answer: FALSE
114. Autonomy is the right to make decisions, direct the work of others, and give orders.
Answer: FALSE
Human resource managers are generally staff managers.
Answer: TRUE
Managing diversity means maximizing diversity's potential benefits while minimizing the
potential problems of diversity that can undermine a firm's performance.
Answer: TRUE
115. During an exit interview, a supervisor and a subordinate review the appraisal and make plans to
correct deficiencies and reinforce strengths.
The complicated nature of piecework makes it an unpopular individual incentive plan among employers.
Answer: FALSE
Answer: FALSE
